The Auberge At Bee Cave

Pros

• The staff at Auberge at Bee Cave is described as loving, hardworking, and attentive, demonstrating a willingness to help residents and their families.
• Residents enjoy delicious meals, and the staff appears organized in their approach to feeding and administering medication.
• The facility is commended for maintaining a warm, professional ambiance that also promotes fun activities for residents.
• The SPARK program is highlighted as an excellent initiative that showcases the compassion of the employees towards the residents.
• Families appreciate the teamwork displayed by the staff, especially during challenging situations when they quickly rallied to assist residents.
• The facility is well-kept, clean, and inviting, contributing to a positive living environment for residents.
• Many reviewers express gratitude for the personal touch provided by individual caregivers who take time to get to know both residents and their families.
• The activity director receives praise for being highly engaged and creative with programming for residents.
• Families feel reassured by the consistent staffing ratio and are pleased with how open management is to family visits and involvement.
• Overall experiences tend to be positive, with many families expressing satisfaction with the care their loved ones receive at Auberge at Bee Cave.

Cons

• The husband with FTD was unresponsive in the activities room and had been in this state for a long time before being rushed to the hospital, which raises concerns about the staff's attentiveness.
• There were complaints about the wrong medication being administered, leading to the husband's death shortly after returning to Auberge.
• A resident's wife reported that some staff members seemed distant and uninterested, particularly during limited interaction periods.
• One family member found their elderly mother roaming an empty hall without her walker and no staff in sight, indicating a lack of oversight.
• There were observations of understaffing during evenings, nights, and weekends when many residents were left unattended in common areas.
• A family member expressed frustration regarding their mother’s initial experience with care staff not providing adequate support as promised during her transition.
• There was dissatisfaction over the financial refund process following a resident's passing, feeling that it was unfair given the short duration of stay.
• Concerns were raised about management issues affecting overall care quality at Auberge.

Review

The Auberge at Bee Cave has elicited a variety of responses from residents and their families, ranging from heartfelt appreciation to heartbreaking experiences. Many reviews highlight the facility's loving and hardworking staff, who are praised for their professionalism, attentiveness, and ability to create a warm ambiance within the community. New residents often receive a thoughtful welcome basket, marking the beginning of their stay on a positive note. The caregivers, medical technicians, and nurses are frequently described as top-notch, showcasing an impressive level of dedication to the well-being of those in their care.

However, not every experience at The Auberge is without challenge. One family faced tragedy shortly after moving their loved one into the facility when improper medication led to hospitalization and ultimately death just days later. Despite acknowledging that staff members were caring and attentive during visits, this family's heartache over lost time and mismanagement cast a shadow on what could have been a supportive environment. Communication regarding responsibilities between the facility and pharmacy highlighted potential gaps in care that are critical in memory care settings.

In contrasting experiences from long-term residents shared in reviews, many expressed gratitude for finding The Auberge after struggling with other facilities that did not meet their expectations for compassionate memory care services. Residents appreciate the supportive onboarding process that included adapting to a new living situation together as couples. The high caregiver-to-resident ratio ensures personalized attention, fostering relationships built on trust between staff and residents. Staff collaboration is frequently praised; caregivers readily assist each other when needs arise, embodying an ethos where every resident is prioritized.

Nevertheless, concerns about staffing levels during evening hours or weekends signal areas needing improvement. Some reviews noted instances where common areas were devoid of staff while multiple residents gathered, raising alarms about possible neglect or inadequate supervision during these times. Such observations underscore the vital importance of consistent staffing across all hours for maintaining safety and comfort within memory care facilities.

Many positive comments also revolve around engaging activities offered by the facility. Families have appreciated programs like SPARK that encourage resident participation while nurturing compassion among employees. Activity directors have garnered admiration for their dedication in crafting diverse engagement opportunities for residents?an essential part of enhancing quality of life within memory care settings. Though some feedback suggested room for expanding activities post-COVID restrictions, overall satisfaction with program offerings remains evident.

Lastly, families urge prospective clients to conduct frequent visits at varying times to assess conditions firsthand?a reminder that consistency is key in ensuring quality care isn't merely promised but delivered consistently throughout day-to-day operations at Auberge at Bee Cave. With compliments highlighting cleanliness and attractive communal spaces designed for socialization further supporting positive impressions of daily life there?it?s clear that even amidst occasional criticisms regarding management or communication lapses?many families find solace knowing their loved ones reside within a largely nurturing environment surrounded by dedicated caregivers committed to providing holistic support well beyond mere physical needs.

Located in Bee Cave, Texas, this area offers a convenient mix of amenities for seniors looking to settle down in a peaceful and well-connected neighborhood. With multiple pharmacies like CVS and Walgreens within close proximity, accessing medication and healthcare services is easily manageable. There are also several restaurants offering a variety of dining options ranging from Japanese cuisine at Bon to American favorites at Chick-Fil-A and P. Terry's Burger Stand. For medical needs, there are reputable physicians such as Austin Gastroenterology and Lake Travis Eye & Laser Center nearby. Additionally, places of worship like Emmaus Catholic Church provide spiritual support, while parks like Windmill Run Park offer opportunities for outdoor activities and relaxation. Cafes such as Starbucks and Black Rock Coffee Bar cater to those looking for a cozy spot to enjoy a coffee or snack, while theaters like Sky Cinemas provide entertainment options for leisure time. Overall, this part of Bee Cave provides a well-rounded lifestyle with essential amenities for seniors seeking comfort and convenience in their daily lives.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (8.1 miles)
• Walgreens (8.3 miles)
• CVS Pharmacy (8.6 miles)

Restaurants

• Bon Japanese Cuisine (0.9 miles)
• Chick-Fil-A (1 miles)
• P. Terry's Burger Stand (1.2 miles)
• Artemis Mediterranean Grill (1.3 miles)
• Simply Pho House (1.3 miles)
• The Grove Wine Bar & Kitchen (1.5 miles)
• The League Kitchen & Tavern (1.6 miles)

Physicians

• Austin Gastroenterology (1.2 miles)
• Lake Travis Eye & Laser Center (1.4 miles)
• Bee Caves Pediatrics (1.9 miles)
• Westlake Dermitology PA (6.3 miles)
• Westlake Dermatology & Cosmetic Surgery - Southwest Parkway (7 miles)
• Southwest Pediatric Associates (7.3 miles)
• Schram McDonnell (7.3 miles)

Places of Worship

• Emmaus Catholic Church (2.9 miles)
• Bannockburn Baptist Church (9.2 miles)

Parks

• Windmill Run Park (6.7 miles)
• Hippie Hollow Park (8.5 miles)
• Hamilton Pool Preserve (9.9 miles)

Cafes

• Black Rock Coffee Bar (6.8 miles)
• Starbucks (7.7 miles)
• Ski Shores Waterfront Cafe (8.6 miles)
• Summer Moon Coffee (9.6 miles)
• Starbucks (9.9 miles)
• Nordstrom Ebar Artisan Coffee (10.1 miles)
• Mozart's Coffee Roasters (10.9 miles)

Theaters

• Sky Cinemas (7.3 miles)
• Alamo Drafthouse Cinema (9.7 miles)
• AMC Barton Creek Square 14 (10.1 miles)