Maxim Healthcare in Austin, TX

Pros

• Maxim is professional, respectful, and helpful; they call and check on clients even when they're in the hospital.
• Maxim Austin is by far the best nursing company, with highly skilled nurses and supportive staff.
• Maxim is a wonderful nursing company for medically complex families; everyone is friendly and respectful; they staff quality nurses.
• Maxim helps families stay at home by maintaining a reliable skilled nursing schedule, and the scheduler does an excellent job matching families with compatible nurses.
• Maxim is a great company to work for, with staff sharing lasting positive experiences.
• Clients love Maxim and would use their services again; they offer convenient online control and friendly staff.
• Maxim provides A++++ service.
• Maxim's recruitment process is fast and easy, with recruiters readily available to help staff get assignments close to their wishes.
• Maxim is an amazing staffing agency, with recruiters who are a blessing to staff.
• Maxim pays above market rate and treats staff with respect, which translates into high-quality care; clients are very satisfied.

Cons

• The company is horrible.
• The agency had consistent scheduling issues and there never seemed to be anyone at the office who knew what was going on.
• The Georgetown location's recruiters took personal information, including social security numbers, and never followed up.
• The scheduler sometimes would not cover shifts when staff got sick.
• The agency canceled all nursing shifts for several days after learning customers were considering another provider.

Review

This community is best suited for families pursuing high-quality, skilled in-home nursing and hospital coordination for a medically complex loved one, with a strong emphasis on staying at home rather than moving to a facility. The strongest case is for those who need continuous, professional nursing support, reliable hospital advocacy, and staff who treat clients and families with genuine respect. The available evidence points to top-tier nurses, responsive scheduling teams, and an office culture that values communication and care, all of which can keep a complex caseload safely at home and reduce caregiver stress when emergencies arise. In short, Maxim Austin serves as a dependable lifeline for families who cannot or will not compromise on the clinical expertise and personal attentiveness that complex care demands.

Alternatives should be considered primarily by families who require near-perfect, unflappable schedule reliability or who want a more predictable routine with less dependence on a rotating nursing pool. Those whose care plans are straightforward or who prioritize social programming and a more traditional senior living environment may prefer facilities or agencies with steadier, more rigid staffing models. Families who are highly budget-conscious or who seek non-medical companionship services rather than skilled nursing should also look at other options. The mixed patient experiences and some scheduling frustrations noted by reviewers suggest that when consistency is non-negotiable, it pays to compare backup plans and contingency coverage before committing.

The strongest pros center on the quality and character of the clinical team. Reviewers repeatedly praise the nurses for expertise, courtesy, and a hands-on, patient-centric approach - treating clients as if they were their own family. The staff's supportive posture toward families and the organization's ability to back families through hospital stays are repeatedly highlighted as standout advantages. An accessible online control system and responsive scheduling contribute to practical day-to-day stability, while compensation levels and office respect for staff underpin a culture that tends toward high-quality, conscientious care. When these advantages align with a complex care plan, they can substantially offset the downsides by delivering reliable clinical outcomes and reduced caregiver burden.

The main drawbacks orbit scheduling and communication reliability. A portion of reviews describe inconsistent or opaque office coordination, with instances of shifts being canceled or not promptly filled and some recruiters or coordinators not returning calls. Such gaps are not universal, but they exist enough to merit caution. The tension between exceptional clinical skill and imperfect administrative execution means that the value of Maxim's nurses can be tempered by how well the scheduling engine runs on a given week. Families that can establish clear, documented expectations, and that pursue proactive, proactive communication with a dedicated scheduler, will better leverage the strengths while mitigating the risk of disruption.

To maximize success, engage early with a clearly defined care plan and a named point of contact who can translate clinical needs into staffing guarantees. Request a dedicated case manager or primary scheduler, and insist on explicit availability windows, backup coverage, and 24/7 on-call support for emergencies. Seek transparency about nurse assignments, and request trial periods to gauge how well the team meets the loved one's medical and daily living needs. If the plan includes pediatric-focused or highly specialized care, confirm matching experience and preference-based nurse assignment from the outset. A careful, proactive setup will allow the standout clinical advantages to shine through even when occasional administrative hiccups occur.

In the end, Maxim Austin stands out as a top-tier choice for families who require robust skilled nursing at home, paired with hospital-grade coordination and a culture of respect toward clients and families. The practical strength of highly capable nurses and a responsive care network can outweigh occasional scheduling frictions for those with complex, ongoing care needs. Yet for households where 24/7 guaranteed staffing or minimalist administrative friction is the primary goal, it is prudent to evaluate alternatives that emphasize scheduling certainty and straightforward daily care. For families who can invest in a proactive setup and prioritize clinical excellence, Maxim Austin offers a compelling, capable path to keeping a medically fragile loved one safely at home.

Physicians

• Texas Fertility Center (0.8 miles)
• Austin Regional Clinic (1.1 miles)
• Austin Retina Associates - Main (2.4 miles)
• Kind Clinic (2.4 miles)
• People's Community Clinic (3.5 miles)
• Dell Children’s Dermatology (3.6 miles)
• St. David's Medical Center (3.7 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Peoples Pharmacy (2.1 miles)
• Walgreens (2.2 miles)

Restaurants

• La Mancha Tex Mex Tavern (1.3 miles)
• Tacodeli (1.5 miles)
• Whataburger (1.9 miles)
• Uchiko (2 miles)
• Jack Allen's Kitchen (2 miles)
• Bartlett's (2.1 miles)
• McDonald's (2.2 miles)

Cafes

• Epoch Coffee (1.5 miles)
• Merit Coffee (1.9 miles)
• Starbucks (2 miles)
• Mozart's Coffee Roasters (3.3 miles)
• Turnstile Coffee, Beer and Spirits (3.9 miles)
• Ski Shores Waterfront Cafe (4 miles)
• Starbucks (4.1 miles)

Places of Worship

• Saint Louis King of France Catholic Church & School (1.9 miles)
• Cameron Road Church of Christ (3.6 miles)

Theaters

• Alamo Drafthouse Village (2.1 miles)

Transportation

• Highland Metrorail Station (2.5 miles)

Hospitals

• Strictly Pediatrics Subspecialty Center (3.6 miles)
• Dell Children's Medical Center of Central Texas (3.7 miles)
• Emergency Room - Dell Seton Medical Center at The University of Texas (4.3 miles)
• Seton Northwest Hospital (4.8 miles)

Parks

• Pease District Park (3.8 miles)
• Mueller Lake Park (4 miles)
• Mary Elizabeth Branch Park (4 miles)
• H-E-B Plaza (4.3 miles)
• Waterloo Park (4.4 miles)
• Domain Central Dog Park (4.7 miles)
• Domain Central Park (4.8 miles)