The Legacy At Town Square

Pros

• The Legacy at Town Square features clean and stylish suites that provide a comfortable living environment for residents.
• The staff at The Legacy is noted for being courteous, nice, and caring, demonstrating a commitment to resident well-being.
• Residents enjoy a variety of activities and programs throughout the day, promoting engagement and socialization among them.
• Family members appreciate the communication they receive regarding their loved ones, ensuring they are kept informed about any updates.
• The facility provides transportation for residents to appointments and events, enhancing their overall experience.
• The beautiful landscaping and well-maintained outdoor areas contribute positively to the ambiance of the facility.

Cons

• The facility has not maintained its five-star reputation after leadership changes, leading to noticeable differences in management quality.
• There is a lack of training for staff, evidenced by the activity director's absence at events and overall disorganization.
• The genuine care and attention for residents have diminished, impacting the quality of activities and events.
• Residents have reported dissatisfaction with staff engagement and inconsistency in event participation.
• Despite initially positive impressions, the overall experience has not met expectations since moving in.

Review

The Legacy at Town Square has garnered a variety of opinions from visitors and residents alike, showcasing both its strengths and some concerns that have emerged over time. On an initial tour, the facility impressed visitors with its extensive amenities designed to cater to the needs of its residents. The media room and library offered opportunities for relaxation and entertainment, while a well-equipped gathering area on the second floor provided residents with a space to socialize without needing to go downstairs. This thoughtful layout included not only a snack area but also a dedicated meeting space where patients could sit together and interact. The living spaces themselves were described as stylish little suites complete with essentials such as a queen-size bed, cozy seating for two, and kitchenette areas—albeit lacking full kitchen facilities like stoves.

However, despite these appealing features, there have been significant shifts in the experience at The Legacy following changes in leadership. Reports indicate that the quality of management has diminished under new administration. Visitors noted a lack of experience among current staff members, which has affected service delivery and resident engagement negatively. For instance, during scheduled events like activities or celebrations, there were instances where the Activity Director did not show up on time or was completely absent. Such occurrences raised concerns about the genuine care residents were receiving compared to earlier impressions.

Despite these mixed reviews regarding management changes and staff training issues, many find a silver lining in the essential care given by individual team members present within the facility. One family member expressed satisfaction specifically regarding their sister's residency at The Legacy; they praised the cleanliness of both living spaces and communal areas along with how caring the staff were towards residents. The consistent communication detailing any developments concerning their loved one helped ease anxieties about her well-being.

Additionally highlighting positive aspects of life at The Legacy are reports of engaging daily activities tailored to meet various care needs among residents; even those struggling with memory issues found joy in participating alongside peers who understood similar challenges. This focus on fostering social connections is seen as integral to creating an uplifting environment for everyone involved.

Transportation services such as road trips or outings significantly enhance life beyond mere indoor activities at The Legacy; those who are able appreciate being taken out for special events or appointments via available vans operated by facility staff. This level of attention ensures that all necessary provisions reach each resident easily while maintaining an impressive standard of individualized support.

The physical environment continues to be visually appealing too—newer rooms received compliments for their cleanliness and modern amenities including microwaves, refrigerators, and cable TV options contributing toward more comfortable living conditions overall. Visitors remarked upon thoughtful landscaping accompanied by vibrant flowers surrounding outdoor spaces which create inviting atmospheres conducive to enjoying fresh air while mingling outside.

In summary, while The Legacy at Town Square began with high expectations rooted in solid facilities marked by beautiful surroundings coupled with attentive staffing—as feedback shifted over time—the narrative is evolving into one that stresses adaptation amidst management transitions impacting day-to-day operations directly influencing resident experiences overall. Observers currently emphasize resilience through ongoing relationships built between committed caregivers ensuring sustainable community spirit remains within reach through teamwork-oriented approaches despite underlying operational challenges faced along way ahead.

Restaurants

• Metropolitan - A Speakeasy (0.4 miles)
• Cada Vez Cocina Mexicana (0.4 miles)
• Rosa's Café & Tortilla Factory (0.7 miles)
• House Divided Restaurant & Sports Grill (1.5 miles)
• Palio's Pizza and Bar (1.7 miles)
• Torchys Tacos (1.7 miles)
• Blue Sky (1.7 miles)

Theaters

• Cinergy Amarillo Featuring EPIC (0.5 miles)
• Regal UA Amarillo Star IMAX & RPX (3.1 miles)

Places of Worship

• Hillside Christian Church (0.6 miles)
• Trinity Fellowship Church Hollywood Road Campus (3.9 miles)

Physicians

• Amarillo Oral & Maxillofacial Surgery (1 miles)
• Bailey Bryan F DDS (1.1 miles)
• Access (1.1 miles)
• Balfour Optical (1.2 miles)
• Amarillo Dermatology (1.6 miles)
• Premier Vision (1.7 miles)
• Randal Jentzen Od Amarillo (1.8 miles)

Cafes

• HTeaO (1.6 miles)
• Palace Coffee (2.6 miles)
• Girasol Cafe & Bakery (2.8 miles)
• The Coffee Bean and Tea Leaf (3.8 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (2.8 miles)
• Southpark Pharmacy (2.8 miles)
• United Supermarkets Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• Signa Pharmacy (3.5 miles)

Parks

• John Stiff Park (2.6 miles)
• Medi Park (4.3 miles)

Hospitals

• Children's Hospital (3.3 miles)
• B C S-Med Center League House (3.7 miles)
• Northwest Texas Rehabilitation Hospital (4.4 miles)