On-Call Healthcare, Inc

Pros

• They found MedCall great to work with.
• They were very well compensated while working there.
• They had excellent support and guidance from administrators and clinical staff, who are dedicated professionals serving the community.
• Anessa, the DON, was professional, a born leader, and approachable with impressive crowd management.
• They loved the flexibility to pick their own hours.
• The recruiters communicated in a timely and professional manner, even on days off.
• They enjoyed working with a great group of RNs, LPNs, MAs, and non-clinical staff.
• Coworkers were phenomenal.
• MedCall offers flexible hours, good pay, and an amazing team.
• They felt proud to participate in the state's vaccine program.
• Julie is a wonderful recruiter to work with; the office team is friendly and upbeat.
• They would recommend MedCall and would work with them again.

Cons

• They described the recruiter as very unprofessional and rude, including a hostile phone call about being with another agency.
• They warned fellow nurses to stay clear of Med-Call Staffing and Pia Losacco, labeling the recruiter as unprofessional and a liar.
• They reported payroll issues and being paid at a lower rate than what was contracted.
• They felt the DON at a job assignment was rude, which led them to move on.
• They were disappointed that the contract ended and would have liked to work with the company again.

Review

The collection of experiences shares a broadly positive picture of Med-Call's Illinois vaccination program, especially for nurses and other clinical staff who joined as PRN workers or contractors during the state's mass vaccination efforts. Across many notes, respondents described meaningful work, generous compensation, and the opportunity to contribute to the community at a critical time. The sentiment is that the work was rewarding, the teams were composed of dedicated professionals, and the support from leadership and colleagues helped make challenging vaccination events run smoothly.

A common thread highlights the leadership and teamwork that stood out to many participants. Several reviewers specifically praised the DON, Aneesa, for being fair, professional, and an effective leader who could manage crowds at large mass-vaccination events (some events involved more than 1,200 people). Aneesa's approachability and willingness to listen were repeatedly noted as central to a positive experience. In addition to Aneesa, names like Julie Mulligan, Rishar Dumpit, and Anessa Jessani appeared repeatedly as leaders who provided guidance and set a standard for service excellence. The sense of admiration for leadership extended to the broader management and clinical staff, who were described as dedicated professionals committed to serving the community.

Flexibility and supportive working conditions emerged as key advantages for many reviewers. The ability to pick preferred hours and the ongoing, timely communication from recruiters stood out as major positives. Several participants appreciated the PRN nature of the work, which allowed them to balance other jobs or commitments while still contributing to important public health efforts. Even when shifts or events were scarce or slow to start, many noted that recruiters remained accessible, helpful, and responsive, which helped reduce stress and increase satisfaction with the arrangement.

The scale and impact of the vaccination program themselves were a point of pride. Reviewers emphasized doing meaningful work across the state, contributing to community health, and feeling that their efforts helped "change the course of the pandemic" in Illinois. The opportunity to participate in state-wide vaccination clinics, often organized with IDPH and IEMA, gave staff a sense of being part of a historic public health initiative. The mixture of public health importance, teamwork, and professional camaraderie created a lasting sense of accomplishment.

Training, preparation, and the overall process were described as well-organized, with attention to professional development and patient safety. While one or two notes mentioned an initial slow start in lining up events, most reviews described the training and onboarding as solid and the events as well-coordinated. Reviewers highlighted the dynamic nature of the pandemic response - where procedures and protocols could evolve rapidly - and noted that the organization and staff adapted effectively to those changes. This adaptability, paired with clear communication, contributed to a generally smooth experience once staff were up and running.

Nevertheless, the collection includes some negative experiences that temper the otherwise glowing portrait. A few reviewers recounted frustrations with certain recruiters, describing unprofessional behavior or poor communication. One reviewer specifically shared a troubling experience with a recruiter who was perceived as rude and unprofessional, particularly around representation and contracts. Another account criticized a travel-focused recruiter for making inconsistent promises and failing to deliver on paperwork or payroll in a timely fashion, ultimately leading to a disputed contract and schedule cancellations. These incidents underscore that, while the program and leadership were widely praised, not every interaction with a recruiter or agency partner met expectations, and written clarity around contracts and rates was a point of emphasis for some staff.

Payroll and contract integrity also appeared in a cautionary light in some reviews. A several-week payroll discrepancy, abrupt contract terminations, and last-minute schedule changes were described in one particularly detailed account. The reviewer recounted disputes over rate changes and the necessity of having terms in writing to avoid ambiguity, noting how such experiences affected trust and the ability to plan. While these concerns were not the universal experience, they highlighted important cautionary notes for prospective staff: ensure contract terms, rates, and expectations are clearly documented, and be mindful of how agency relationships can influence scheduling and compensation.

Overall, the sentiment toward Med-Call's vaccination program is largely favorable. For many reviewers, Med-Call provided a meaningful, well-compensated opportunity to serve the community, supported by a leadership team and a cadre of professional colleagues who shared a commitment to quality care. The willingness of staff to return for future opportunities and to recommend the organization to peers reflects a strong, positive impression of the work environment and the outcomes achieved in Illinois' vaccine rollout. At the same time, the reviews collectively counsel diligence in selecting recruiters and ensuring transparent, written terms to preserve the positive experiences and minimize frustrations related to contracts, payroll, and scheduling.

Restaurants

• Chick-Fil-A (1.1 miles)
• Ida Claire (2 miles)
• Al Biernat's North (2 miles)
• Kenny's Wood Fired Grill (2.1 miles)
• The Mucky Duck Bar (2.4 miles)
• The Hideaway (3.2 miles)
• Menas Tex-Mex Grill Cantina (3.3 miles)

Places of Worship

• Webb Chapel Church of Christ (1.3 miles)
• Episcopal Church Of The Transfiguration (3.9 miles)
• St Monica Catholic Church (4.2 miles)
• Ismaili Jamatkhana & Center (4.8 miles)
• Preston Hollow Presbyterian Church (4.9 miles)
• Prestonwood Baptist Church (6.2 miles)
• Temple Emanu-El (6.3 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)

Cafes

• Starbucks (2.1 miles)
• Mimi's Star Cafe (6 miles)
• Starbucks (6.5 miles)
• Starbucks (7.2 miles)

Parks

• Addison Circle Park (2.3 miles)
• Germany Park (6.9 miles)
• Russell Creek Park (7 miles)

Transportation

• U-Haul Moving & Storage (4.1 miles)
• Trinity Mills Station (5.1 miles)
• Dallas Love Field (DAL) (6.3 miles)
• TSA Security Checkpoint (6.5 miles)
• Southwest Airlines (6.5 miles)
• Baggage Claim (6.5 miles)
• Park Lane Station (6.9 miles)

Physicians

• Plano Orthopedic & Sports Medicine Center (6.1 miles)
• Eye Care Associates (6.2 miles)
• Pediatric Associates of Dallas (6.2 miles)
• Family Medicine Associates of Texas (6.6 miles)
• Eminent Medical Center (7.1 miles)

Hospitals

• The Heart Hospital Baylor Plano (6.5 miles)
• Texas Health Presbyterian Hospital Dallas (6.6 miles)

Theaters

• AMC Theater Northpark (6.7 miles)
• Alamo Drafthouse Cinema (6.8 miles)