Silverado At Home Dallas in Addison, TX

Pros

• Silverado Hospice consistently provides compassionate, professional, and dignified care for patients and their families.
• The team takes the time to listen, understand, and support both medical needs and emotional and spiritual well-being.
• Clarissa makes onboarding smooth and stress-free by clearly explaining everything and helping families feel confident about their decision.
• Courtney is kind, knowledgeable, and always available to provide emotional support through difficult times.
• Sherry is incredibly caring and attentive, ensuring patients are comfortable and treated with dignity.
• Cristina's support gives patients peace of mind and allows families to enjoy their time with loved ones.
• Skylar is a patient advocate who is compassionate, intelligent, and responsive to patients and families.
• Juana is very professional, thorough, and a strong team member who keeps patients clean and happy.
• Silverado's service is outstanding, and families feel assured that their loved ones are cared for with dignity and respect.

Cons

• They described Silverado Hospice as the worst hospice, citing delays in pain medication and unmanaged pain for a terminally ill mother.
• They said the company was very unprofessional and had no compassion for dying patients or their families.
• They stated Silverado did not care and told them to call 911, failing to provide needed care.
• They felt patients were not viewed as people or family, but as numbers.
• They reported the 24-hour line was unhelpful and often put on hold.

Review

Silverado At Home Dallas is best suited for families seeking a genuinely compassionate, home-based hospice experience where staff aim to treat patients as family and prioritize emotional and spiritual well-being alongside medical care. In Addison and the surrounding area, this team earns top marks for warmth, accessibility, and a hands-on approach that many families value during the hardest moments. The onboarding process tends to be smooth, with a clear point of contact who explains what to expect and helps families feel confident about the decision. When the aim is comfort at home, dignity in care, and a real partnership with loved ones, Silverado At Home Dallas often rises to the occasion.

That said, alternatives deserve consideration for families with particular needs around symptom control and overnight coverage. While the overwhelming majority of feedback centers on compassionate, attentive care, at least one review describes a severe lapse in pain management and responsiveness during a terminal phase. That kind of experience is not typical of the overall pattern, but it signals a nontrivial risk area for anyone whose priority is guaranteed 24/7 med administration and immediate crisis response. Prospective clients should compare med delivery timelines, night nurse availability, and escalation procedures across providers before committing.

The strongest positives - consistently compassionate clinicians, robust emotional support, and a team that feels deeply invested - often offset the potential drawbacks. Liaisons and social workers who listen and coordinate care, nurses who are attentive and dignified, and volunteers who add comfort are frequently highlighted as the core strength. Families also note a reliable, professional cadre of caregivers who maintain a patient-first focus, along with improvements in management that have led to more consistent oversight and smoother operations. When these elements align, families describe an experience that eases the burden of caregiving and helps everyone navigate difficult days with less anxiety.

Concrete steps can help align expectations with reality. Families should request a named onboarding contact (often the liaison) and a clear plan for medication management, including delivery windows and contingency arrangements for after-hours needs. It is prudent to confirm that a dedicated nurse remains available for overnight assessments and to see whether there is a written escalation protocol for emergencies. Additionally, inquire about how the team coordinates with in-home activities versus facility-based visits, since several reviews mention shared moments with Silverado staff that support patient engagement and daily routines.

Cultural emphasis and reliability emerge as consistent themes. The staff are praised for professionalism, thoroughness, and teamwork, with individual caregivers singled out for their attentiveness and personal connection to patients. Billing processes are described as smooth, and caregivers with extended familiarity - who can return for consistent shifts - are a real contributor to continuity of care. Management changes appear to have yielded a more structured presence and accountability, including regular administrator visits to check in on families. The result is a hospice service that feels stable, responsive to concerns, and capable of adapting as needs evolve.

The bottom-line decision hinges on priority configuration. Silverado At Home Dallas remains a strong choice for families who prize a home-centered, deeply human approach to hospice, where caregivers strive to honor dignity and support families through sorrow with warmth and respect. For households where rapid, guaranteed symptom control and uninterrupted overnight nursing are non-negotiable, this provider should be vetted against direct guarantees and explicit response times, with a clear plan for how crises will be managed after hours. In the right circumstances, Silverado delivers a profoundly humane, capable pathway through the final chapter, but due diligence on med-delivery reliability and escalation procedures is essential to ensure a consistently seamless experience.

This part of Addison, Texas offers a wide variety of amenities and services that would be beneficial for seniors looking to relocate. The area features a selection of restaurants ranging from upscale dining options like Ida Claire and Al Biernat's North to more casual choices such as Chick-Fil-A and Menas Tex-Mex Grill Cantina. In terms of recreation, there are several parks nearby including Addison Circle Park and Russell Creek Park for enjoying the outdoors. Additionally, there are multiple pharmacies within close proximity for convenient access to medication and healthcare needs. Places of worship such as St Monica Catholic Church and Temple Emanu-El offer spiritual support and community involvement opportunities. For medical care, there are reputable physicians' offices like Family Medicine Associates of Texas and hospitals like Texas Health Presbyterian Hospital Plano in the vicinity. Transportation options are also readily available with U-Haul Moving & Storage facilities nearby as well as public transit stations like Trinity Mills Station and Arapaho Center Station. Entertainment options include theaters like Alamo Drafthouse Cinema and AMC Theater Northpark for leisure activities. Overall, this part of Addison provides a well-rounded environment with convenient resources for seniors seeking a vibrant community to call home.

Restaurants

• Ida Claire (0.6 miles)
• Kenny's Wood Fired Grill (0.7 miles)
• The Mucky Duck Bar (1 miles)
• Chick-Fil-A (1 miles)
• Al Biernat's North (1.2 miles)
• The Hideaway (1.9 miles)
• Menas Tex-Mex Grill Cantina (2.6 miles)

Parks

• Addison Circle Park (0.8 miles)
• Russell Creek Park (5.6 miles)
• Arbor Hills Nature Preserve (6.7 miles)
• Coyote Creek Park (7.1 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)

Cafes

• Starbucks (1.6 miles)
• Mimi's Star Cafe (4.6 miles)
• Starbucks (5.3 miles)
• Starbucks (7.2 miles)

Places of Worship

• Webb Chapel Church of Christ (2.8 miles)
• Episcopal Church Of The Transfiguration (2.8 miles)
• St Monica Catholic Church (5 miles)
• Preston Hollow Presbyterian Church (5.2 miles)
• Prestonwood Baptist Church (5.2 miles)
• Ismaili Jamatkhana & Center (5.4 miles)
• Temple Emanu-El (6.5 miles)

Physicians

• Eye Care Associates (4.8 miles)
• Plano Orthopedic & Sports Medicine Center (4.8 miles)
• Eminent Medical Center (5.7 miles)
• Family Medicine Associates of Texas (6.1 miles)
• Pediatric Associates of Dallas (6.1 miles)
• The ENT & Allergy Centers of Texas (6.1 miles)
• Touchstone Imaging Plano (6.6 miles)

Hospitals

• The Heart Hospital Baylor Plano (5.1 miles)
• Texas Health Presbyterian Hospital Plano (6.4 miles)
• Texas Health Presbyterian Hospital Dallas (6.5 miles)

Transportation

• U-Haul Moving & Storage (5.5 miles)
• Trinity Mills Station (5.7 miles)
• Arapaho Center Station (6.5 miles)
• Park Lane Station (6.8 miles)

Theaters

• Alamo Drafthouse Cinema (5.6 miles)
• AMC Theater Northpark (6.7 miles)
• Cinemark (6.8 miles)