Visiting Angels

Pros

• The Abilene office staff are wonderful at matching clients with suitable caregivers and are highly supportive of caregivers.
• Caregivers provide meals, grooming, and companionship that improve clients' quality of life.
• Personal care and attention from Visiting Angels brighten clients' days whether at home or in a facility.
• Visiting Angels is described as caring, kind, and respectful toward clients.
• The company delivered wonderful end-of-life care for a client's father and comes highly recommended for that service.
• Reviewers describe Visiting Angels as the best and praise individual caregivers like Shelly Drennen.
• Families report around-the-clock care and that clients form strong, positive bonds with caregivers.
• The staff are responsive and have big hearts for working with seniors.
• The service is outstanding, with professional staff who truly care from management to frontline.
• The Abilene office is open for walk-ins and has consistently someone to answer the phone.
• Clients' families express gratitude for support in caring for elderly relatives, even from afar.
• Caregivers have exceeded expectations and helped families, even when distance was an issue.
• The company has many years of trusted service and treats every client as special.
• They can quickly provide immediate 24/7 care and flexible caregiver assignments when needed.

Cons

• The company is incredibly unprofessional.
• They allowed an individual into a client's home after she was asked not to come, and the manager did nothing to stop it.
• The manager made no effort whatsoever to change the assignment.
• The caregiver knew it was inappropriate to show up.
• The person has been blocked from all contact for serious reasons.
• It was a huge violation of privacy, and it was handled very poorly.
• Policies interfere with duties.
• All agencies seem to have the no lift in force.

Review

The collection of notes about Visiting Angels in Abilene (with mentions of Ft Worth experiences) paints a picture of a service that many families rely on for compassionate, real-world caregiving, even as it faces occasional bumps in how care is delivered. One reader described a visit that didn't meet expectations, noting that policy constraints around lifting make certain transfers and tasks impossible for the caregiver. It's a reminder that the very rules that protect both clients and staff can sometimes limit what a caregiver can do on the ground. Yet even in that moment, the writer contrasted the difficulty with a sense that the application process and the overall experience had been strikingly modern and easy, calling the enrollment process "very high tech" and leaving a positive impression about how smoothly it started.

Across the Abilene office, there is a strong, recurring theme of excellent customer service and thoughtful placement. Reviewers repeatedly commend the staff for their ability to match caregivers with clients who are well suited to one another, and they emphasize how supportive the office team is to the caregivers themselves. One reviewer highlighted more than five years of positive interactions with the Abilene office, praising the consistency of the team and their dedication to making sure caregivers find assignments that align with their strengths. The care philosophy here clearly centers on enhancing quality of life for clients through reliable companionship, help with meals, grooming, and daily routines.

The value of human connection comes through in the testimonials about how Visiting Angels brightens a client's day. Whether the client is at home or in a facility, reviewers describe personal care, help, and attentive companionship that improve daily life and mood. Caregivers are depicted as kind and respectful, with the agency offering not just practical assistance but also emotional support and encouragement. In one poignant note, a caregiver's work with a client's father during his final years is singled out as an exemplary form of end-of-life care, and the reviewer expresses a strong recommendation based on that compassionate experience.

Several readers share specific stories that reinforce the idea that Visiting Angels can be a lifeline for families in urgent need. One family describes having 24/7 care for eight weeks and notes that the agency was able to mobilize quickly, even coordinating with another agency when necessary. The flexibility to substitute caregivers if someone isn't a good match is highlighted as an important feature. Other testimonials emphasize the long-term relationships built with the owner and numerous staff members - thirteen years of association - and describe how every client feels special and deserves personalized attention. There is also regular praise for responsiveness and a heartfelt commitment to the wellbeing of seniors, with many comments about the team's authenticity and professional care from management to frontline staff.

In addition to these consistently positive notes, several individual endorsements reinforce the depth of trust families place in Visiting Angels. Specific caregivers, like Shelly Drennen, are singled out with affection, and families articulate genuine gratitude for the comfort and security that comes from knowing your loved one is being looked after by people who care. The Abilene office is described as a place where the mission to serve seniors is lived out daily, with families from the region appreciating the caregivers' presence, reliability, and warmth. One reviewer even notes how the team's efforts extend beyond basic care to include companionship that helps preserve dignity and joy for elderly loved ones.

Not all experiences were flawless in this collection of reflections. A critical account centers on a serious lapse in professionalism: an unauthorized visitor entered a home despite clear instructions not to come, and the response from the local manager was described as inadequate and lacking in accountability. The reviewer paints a stark picture of a privacy violation and describes being left to confront the situation without meaningful redress, including the caregiver being blocked from further contact. This stark contrary experience underscores that, while many families have profoundly positive interactions, there are moments when safeguards fail and trust is damaged. It's a reminder that even respected services must continuously uphold strict standards around privacy, boundaries, and accountability.

Despite the negative incident, the broader body of reviews signals a community that values the human-centered approach of Visiting Angels. Several families mention walking into the office to meet staff, or discovering open lines of communication through phone or in-person visits, with some noting that the office is open for walk-ins and that a real person answers when they call. Additional stories highlight practical, heart-felt support - grandchildren and other relatives in distant towns relying on the agency for home healthcare and transportation, and families expressing gratitude for the way caregivers and staff help them manage care from afar. The testimonials consistently celebrate the positive impact on veterans and their families, reflecting a sense of gratitude for services that enable loved ones to remain in familiar surroundings with dignified care.

Overall, the collection presents a nuanced portrait of Visiting Angels in Abilene as a deeply relied-upon resource for families seeking compassionate, professional care for seniors. The agency is praised for its high-tech, user-friendly application process, its responsive and caring staff, and its ability to connect clients with caregivers who become trusted partners in daily living and in end-of-life moments. At the same time, the reviews acknowledge real-world challenges - policy constraints around lifting, the occasional misstep in professionalism, and the indispensable need for continuous accountability and improvement. Taken together, these voices reflect a service that is largely valued for its humanity and reliability, while also inviting ongoing attention to privacy, safety, and employee accountability.

This area of Abilene, Texas, is well-equipped with essential services for senior living. Within a short distance, there are multiple hospitals, pharmacies, and physicians' offices, ensuring easy access to healthcare facilities. Additionally, there are various dining options nearby, ranging from fast food to casual dining restaurants. For entertainment and leisure activities, there are cafes and theaters within a reasonable distance. Places of worship are also conveniently located for spiritual fulfillment. Overall, this area offers a range of services that cater to the needs of older individuals looking for a comfortable living environment in Abilene.

Physicians

• Oceans Behavioral Hospital Of Abilene (0.2 miles)
• Medical Diagnostic Imaging (0.3 miles)
• Prestige Imaging (0.3 miles)
• Abilene Premier Eye Care (1 miles)
• Lone Star Eye Associates (1.2 miles)
• Clinical Pathology Labs (1.3 miles)
• Brettly Joel Teague (1.4 miles)

Restaurants

• Mulligans (0.7 miles)
• La Popular Bakery Burrito Stop (0.8 miles)
• Taco Bueno (0.9 miles)
• Little Caesars Pizza (0.9 miles)
• Taco Bell (1 miles)
• McDonald's (1 miles)
• Chili's Grill & Bar (1 miles)

Cafes

• Starbucks (0.9 miles)
• Big Country Coffee Co. (1.6 miles)

Theaters

• Abilene PREMIERE LUX Cine 10 Abilene Mall (1.2 miles)
• Century Theaters (1.7 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• claRx Big Country Dermatology Pharmacy (1.6 miles)
• Owen Pharmacy (1.6 miles)
• Drug Emporium (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.4 miles)

Hospitals

• Hendrick Medical Center (2 miles)
• Reliant Rehabilitation Hospital (2.1 miles)
• Hendrick Health System (2.1 miles)
• Reliant Healthcare (2.1 miles)

Places of Worship

• Wylie United Methodist Church (2.4 miles)