Visiting Angels in Abilene, TX

Pros

• Visiting Angels is highly recommended by families seeking caregivers as well as by individuals seeking employment.
• The Abilene office staff are wonderful at matching clients with caregivers best suited to assist them, and they are supportive of caregivers.
• Visiting Angels brightens clients' days whether at home or in a facility through personal care, help, and companionship.
• Visiting Angels takes care of clients and helps them get things done, with kindness and respect.
• Visiting Angels cared for clients in their final years and did a wonderful job, offering compassionate end-of-life care.
• Visiting Angels is the best, with staff like Shelly Drennen who are greatly admired.
• The Abilene team is a joy to work with and caregivers exceed expectations.
• Visiting Angels is responsive and has a great heart for working with seniors.

Cons

• The visit was less than stellar.
• They were unable to do the job asked.
• This has been a problem for years.
• Policies interfere with duties.
• All agencies seem to have a no-lift policy.
• They need someone who can bear weight using legs to transfer on their own.
• They are no longer able to do this part.
• The company is incredibly unprofessional.
• The company allowed an individual into a home after she was asked not to come for personal reasons.
• The manager did nothing to stop it.
• The manager was rude and condescending.
• That would be a huge violation of privacy.
• It was handled very poorly.
• The job is not for everyone.
• Caregivers can be nasty on occasion.

Review

This Abilene community is best suited for families seeking reliable, in-home caregiving that emphasizes daily living assistance, companionship, and flexible scheduling, including options for extended or around-the-clock support. It shines when a loved one wants to remain at home or in a familiar setting and values a quick, personable caregiver match, steady responsiveness, and a network that can expand to 24/7 coverage as needs change. For families navigating transitions - whether easing a move to assisted living, managing a difficult medical window, or coordinating care from out of town - this agency can deliver continuity, warmth, and practical help that keeps the home front intact.

Those who may want to consider alternatives are primarily those with heavy physical transfer needs or stringent oversight requirements. If a client requires staff who can bear weight and perform lifts during transfers, the bottom line here is that policy restrictions and practical limitations can create gaps. Privacy and trust are also critical considerations in some cases, given a documented incident where a caregiver entered a home despite being asked not to and management did not intervene swiftly. For families seeking unwavering 24/7 on-site nursing, strict, error-free oversight, or highly predictable daily routines, a facility-based option or a different agency with stronger clinical staffing may be more appropriate.

On the plus side, the core strengths of Visiting Angels Abilene are clear and meaningful. The application process is straightforward and surprisingly tech-enabled, which reduces friction at a stressful start. Once engaged, the agency earns high marks for caregiver-caregiver and caregiver-client matching, with staff described as empathetic, respectful, and genuinely invested in the client's quality of life. Families frequently report long-standing relationships with caregivers and office staff, spanning years, which translates into trusted routines and a sense of continuity. The service also covers essential caregiving tasks - meals, grooming, companionship - and can extend into end-of-life support, which is exactly the kind of steadiness families need when a loved one is in fragile health.

However, the cons cannot be ignored. The most consequential limitation is the inability or policy-driven barrier to perform certain transfers, which can leave a capable, loving caregiver unable to complete the tasks a family relies on. When transfers or weight-bearing assistance are essential, this can necessitate additional arrangements or a shift toward other solutions. There is also a spectrum of experiences with leadership and consistency; one negative report highlighted a management lapse and a breach of privacy, underscoring that oversight and accountability matter as much as warmth and reliability. In some cases, expectations around service delivery may outpace what the agency can consistently assure, leading to frustration if the schedule or caregiver fit deviates.

Those pros do offset the cons for many families, precisely because the agency delivers rapid, practical coverage and a high likelihood of finding a compatible, compassionate caregiver team. The ability to secure 24/7 coverage when needed, the willingness to mobilize quickly (including unscheduled caregivers within hours), and the depth of caregiver dedication create a dependable safety net for day-to-day living and for more complex needs. Family members living far away repeatedly cite the value of having a reliable partner in Abilene who can attend to meals, personal care, and social connection while respecting the loved one's routines and preferences. When successful placements align with the client's barriers to independence, the trade-offs become manageable rather than prohibitive.

If this agency is pursued, approach the engagement with a practical checklist. Confirm the exact physical assistance capabilities and whether any transfers will require additional devices or a different care plan. Probe caregiver training on mobility assistance, dementia care, and end-of-life support to align with the anticipated needs. Request references and a clear escalation path should a caregiver mismatch occur or a policy-related gap emerge. Consider a short-term trial period to assess fit, responsiveness, and consistency before committing to longer-term arrangements. And in cases where round-the-clock, on-site oversight is non-negotiable or the client requires higher clinical care, weigh a facility-based option or another provider with a more defined clinical footprint. This approach ensures the decision serves safety, dignity, and real-world needs without overestimating what home care alone can reliably deliver.

This area of Abilene, Texas, is well-equipped with essential services for senior living. Within a short distance, there are multiple hospitals, pharmacies, and physicians' offices, ensuring easy access to healthcare facilities. Additionally, there are various dining options nearby, ranging from fast food to casual dining restaurants. For entertainment and leisure activities, there are cafes and theaters within a reasonable distance. Places of worship are also conveniently located for spiritual fulfillment. Overall, this area offers a range of services that cater to the needs of older individuals looking for a comfortable living environment in Abilene.

Physicians

• Oceans Behavioral Hospital Of Abilene (0.2 miles)
• Medical Diagnostic Imaging (0.3 miles)
• Prestige Imaging (0.3 miles)
• Abilene Premier Eye Care (1 miles)
• Lone Star Eye Associates (1.2 miles)
• Clinical Pathology Labs (1.3 miles)
• Brettly Joel Teague (1.4 miles)

Restaurants

• Mulligans (0.7 miles)
• La Popular Bakery Burrito Stop (0.8 miles)
• Taco Bueno (0.9 miles)
• Little Caesars Pizza (0.9 miles)
• Taco Bell (1 miles)
• McDonald's (1 miles)
• Chili's Grill & Bar (1 miles)

Cafes

• Starbucks (0.9 miles)
• Big Country Coffee Co. (1.6 miles)

Theaters

• Abilene PREMIERE LUX Cine 10 Abilene Mall (1.2 miles)
• Century Theaters (1.7 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• claRx Big Country Dermatology Pharmacy (1.6 miles)
• Owen Pharmacy (1.6 miles)
• Drug Emporium (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.4 miles)

Hospitals

• Hendrick Medical Center (2 miles)
• Reliant Rehabilitation Hospital (2.1 miles)
• Hendrick Health System (2.1 miles)
• Reliant Healthcare (2.1 miles)

Places of Worship

• Wylie United Methodist Church (2.4 miles)