Holiday House of Woodbury

Pros

• Emily Johnson is a delight to work with.
• She is professional as well as compassionate and caring.
• The facility is clean, bright and updated.
• The current manager is outstanding.
• From the top down, owner, COO, and property management work cohesively to provide clean, safe, and well-maintained living conditions for every resident.
• Management took firm but sure steps to ensure everyone's health and safety.
• The facility had only one case reported inside, and the individual fully recovered after taking necessary precautions.
• Management is working to re-engage residents in social activities and to improve the facility for the betterment of the residents.
• There is a full-time maintenance professional, and issues are handled in a timely and proper manner.
• There is an on-site laundry that is priced much lower than local public establishments.
• Cannon County is a small, quiet, rural community, and HOLIDAY HOUSE of WOODBURY is an outstanding place to reside.

Cons

• The facility is not an apartment complex but more like a daycare with ridiculous pop-up rules and worthless inspections.
• The manager is only present a few hours a week and avoids residents to dodge issues.
• It took management months to replace a broken and shattered window, with other units also needing new windows.
• Management punished all residents instead of addressing the known source of the issue (lobby restrictions due to gossip).
• There have been multiple bed bug incidents; management forced surrounding residents to wash all clothes and belongings with hot water at their own expense.
• Residents were required to bag up belongings in trash bags for a month or longer, with tight restrictions on access to their items.
• Inspections occur when residents are not present, and inspectors move and touch belongings without permission.
• The air quality is muggy, musty, and hard to breathe, with health issues reported by residents.
• The elevator's permit expired in 2011 and remained expired years later.
• Residents are constantly threatened with eviction for upsetting the manager; management is terrible and not concerned about residents' well-being.

Review

Holiday House of Woodbury, nestled in a small, quiet rural corner of Cannon County, elicits a wide spectrum of resident experiences. On one hand, there are voices that speak with warmth and gratitude for the staff and the environment. A resident recalls Emily Johnson as a delight to work with, noting her professionalism, compassion, and care. The same writer emphasizes that the facility feels clean, bright, and updated, and they express being "very impressed" with what they've found there. This outlook frames the property as a place where a strong, attentive staff can make a meaningful difference for residents, with an emphasis on courtesy, safety, and a well-kept living space.

In another thread of experience, a different resident challenges the portrayal offered by a prior reviewer and presents a more robust defense of the community's current leadership and operations. This resident identifies as having lived there since February 15 and argues that the facility remains a tremendous blessing for those who are financially challenged - 65 or older, or disabled - because of its affordable housing. They describe a change in management since a retirement and assert that the new leadership - from owner to COO to property management - works in a cohesive, top-down fashion to maintain clean, safe, and well-kept living conditions. They credit the administration with decisive health and safety actions during the pandemic, noting only a single case within the building, which they claim was contained and fully recovered. Social activities are described as being rekindled, and efforts to improve the facility are ongoing. The writer also highlights practical positives: a full-time maintenance professional, prompt issue resolution, and an on-site laundry facility priced to be affordable. In their view, the broader community offers a quiet, supportive environment that makes Holiday House a strong option for eligible residents.

That same positive account emphasizes the facility's affordability and the value of local context. By stressing the rural setting, the writer casts the complex as a solid choice for qualified applicants who need accessible housing. They describe a cohesive team at all levels - up to the top - working to keep the property sanitary and functional, with an emphasis on re-engaging residents in social life and improving amenities. The message is clear: despite the challenges that any large housing operation may face, this reviewer sees a responsive, housing-first approach that prioritizes safety, accessibility, and community well-being. The tone is one of gratitude and endorsement, with a note of appreciation for how management has steered the property through difficult times and toward continual improvement.

Against these upbeat perspectives, a separate and highly emphatic critique presents a starkly different portrait. The author of the second, strongly negative voice describes a long-standing dissatisfaction, even going so far as to say that they would rate the place as zero. This account portrays the complex less as an apartment community and more as a tightly controlled environment that enforces seemingly arbitrary rules and inspections. The critic describes an administrator who is "only there for a few hours a week" and who avoids residents to sidestep concerns, making it difficult for families to get timely help. They recount a series of concrete failures - an extended delay in replacing a broken window, and a broader pattern of windows needing replacement across several units. The narrative further claims that staff issued notes restricting lobby access, punishing residents rather than addressing the root causes of issues, and the perception that management's approach is punitive and evasive.

Bed bugs are a central element of this negative account, with accusations that infestations involved multiple residents and that remediation measures imposed on surrounding units were costly and disruptive. The write-up alleges that management required residents to wash all clothing only in hot water at their own expense, bag and seal items, and keep them in storage for extended periods - procedures described as excessively burdensome and invasive for elderly residents. The account also alleges that residents were forced to clear walls and move belongings to meet pest-control protocols, and to exit their apartments on specific days for treatments. Additional details claim that inspections were conducted without respect for residents' belongings, and that air quality throughout the building was musty and unhealthy, with some residents reporting health issues. An elevator permit is claimed to have expired years prior to the present, and the cable service is described as being restricted to a single, expensive option. The policy on pets is presented as rigid - requiring pets to be carried outside rather than walked inside the building - and the fear of eviction for raising concerns is stressed as a troubling climate. The reviewer asserts that confronting management is ineffective and that issues take months to resolve, if they are resolved at all.

Taken together, these testimonies sketch a complex picture of a housing community that can feel very different depending on who you ask and when. The positive narratives emphasize professional staff, a well-kept building, affordable rents, strong health and safety measures, and a sense of renewal and community engagement under a cohesive leadership team. They celebrate ready maintenance, low-cost amenities, and the potential to thrive in a small-town setting where residents feel cared for and valued. The negative narrative, in contrast, underscores experiences of perceived mismanagement, prolonged maintenance gaps, intrusive pest-control practices, financial and logistical burdens placed on residents, and a governance style that some residents find punitive or unresponsive. The claim is that such conditions create stress, a sense of vulnerability, and a perception that residents' voices are not invited into problem-solving.

For anyone considering residency at Holiday House of Woodbury, these converging accounts underscore the importance of gathering multiple perspectives and assessing the current state of affairs. The facility's value appears to depend heavily on personal experiences with management and staff, the specific unit and room conditions, and the ability of residents to participate in and influence their living environment. Prospective residents and their families might do well to visit, speak with a range of residents beyond a single advocate, verify the latest status of building systems (such as windows and elevator permits), inquire about pest-control protocols and the financial responsibilities tied to remediation, and confirm the current policy stance on guest access, in-unit storage, and laundry services. In a setting where affordability and care for older and disabled residents are central goals, having a clear, up-to-date understanding of how the management team operates, how concerns are addressed, and what daily life looks like on the ground can help ensure a choice that aligns with individual needs and expectations.

This part of Woodbury, Tennessee, offers convenient access to healthcare services with multiple physicians and pharmacies located within a short distance. The area is also home to several hospitals, including Ascension Saint Thomas Stones River and Cannon County Hospital. For recreational activities, there are parks like Lincoln's Place Playground nearby. Various dining options such as Moonlite Drive-In and Taco Bell can be found within the vicinity for enjoyable meals. Additionally, places of worship like Cannon Community Church and Southern Baptist Convention are easily accessible for spiritual needs. With transportation options like U-Haul available and airports like Warren County Memorial Airport and Murfreesboro Municipal Airport not too far away, this neighborhood provides ease of travel. Overall, this area in Woodbury offers a mix of amenities and services that could make it a comfortable choice for senior living.

Physicians

• Woodbury Medical Center (0.2 miles)
• Stones River Specialty Clinic (0.6 miles)
• Spurlock, James Mountain View Medical (0.6 miles)
• Mountain View Medical Family Practice (0.6 miles)
• Kimberly Tabor, DO (16.5 miles)
• Total Family Health & Wellness (17.2 miles)
• Hearing Aid And Audiol (17.4 miles)

Parks

• Lincoln's Place Playground (0.2 miles)

Pharmacies

• Woodbury Drug Center (0.4 miles)
• Fred's Pharmacy (1 miles)
• Lascassas Drugs (13.3 miles)
• Walmart Pharmacy (16.5 miles)
• Caldwell's Drug Store (16.5 miles)
• Johnny's Drugs (16.5 miles)
• Amc Pharmacy (16.6 miles)

Hospitals

• Ascension Saint Thomas Stones River (0.6 miles)
• Claiborne County Hospit (0.6 miles)
• Cannon County Hospital (0.7 miles)
• Dekalb Community Hospital (16.5 miles)
• Uspi Mid State Endoscopy Center (17.4 miles)

Restaurants

• Moonlite Drive-In (0.7 miles)
• Taco Bell (0.7 miles)
• Kilgore's (15.6 miles)
• Cook Out (15.7 miles)
• Waffle House (15.7 miles)
• McDonald's (16.1 miles)
• Sir Pizza (16.2 miles)

Places of Worship

• Cannon Community Church (0.9 miles)
• Southern Baptist Convention (0.9 miles)
• Grace Assembly Of God (2.7 miles)
• Southern Baptist Convention (5.6 miles)
• Centerhill Baptist Church (6.5 miles)
• Simmons Chapel Free Methodist (7.3 miles)
• Ivy Bluff Church of Christ (8.1 miles)

Transportation

• U-Haul (0.9 miles)
• Odoms Taxidermy (10.4 miles)
• Sue's Taxidermy & Deer Processing (11 miles)
• Warren County Memorial Airport (RNC) (15.4 miles)
• Murfreesboro Municipal Airport (MBT) (17.7 miles)

Cafes

• Short Mountain Distillery (8.4 miles)
• Starbucks (15.7 miles)