Del Webb Southern Springs

Pros

• The new owner could not be happier with the decision and the resulting experience.
• Amy, the sales representative, was responsive without being pushy.
• Ryan, the building manager, was among the best and most dedicated to customer satisfaction.
• The social environment is welcoming, with residents free to participate as they choose, and neighbors are friendly and inviting.
• The staff at the Lodge were highly effective.
• Southern Springs provided an exceptional buying experience and follow-up.
• Pulte's service and responsiveness were outstanding, with a proactive property manager (Phil) handling issues.
• The Pulte team delivered an extraordinary buying experience, with quick responses and a "how can we help" attitude.
• Ian, the construction manager, was communicative and accessible.
• Vickie Reid and Keith Davis were wonderful during the entire buying process.
• TJ Hugel was terrific as a construction manager, keeping the buyer well informed.
• The home is beautiful and the community offers numerous activities that residents can participate in.

Cons

• The reviewer states the HOA is terrible and has not responded to two written work orders about damage to vinyl siding.
• The reviewer describes the build as the worst they've encountered, citing poor workmanship and items not installed properly.
• They say promised repairs identified at the walkthrough were not addressed and they are still waiting.
• They waited three weeks for yard debris cleanup that never happened and had to handle it themselves.
• They note concrete issues: driveway spalling and lanai damage remain unrepaired.
• The manager allegedly told them the home is livable until repairs are done, implying a dismissive attitude toward fixes.
• They strongly advise not buying there.
• They criticize the design choices as not up to date or reflective of price, and call Pulte not a good builder.
• They mention that customization was not offered and that samples did not reflect actual outcomes.

Review

Southern Springs Del Webb in Spring Hill, Tennessee, draws a wide range of feelings from its residents and buyers. Across the collective reviews, the community is repeatedly described as a welcoming, active adult environment with strong social ties and attentive on-site staff, but it is also clear that experiences can diverge sharply depending on the specific team you work with and the scope of your project. For many, relocating from out of state, the transition has been smooth and positive, underscoring the sense of community and the convenience of a built-in support network once you're settled.

Several reviewers highlight the buying process as a standout strength. The sales team - especially Amy, Vicky, and Keith - are frequently praised for responsiveness, knowledge, and a friendly, non-pushy approach. Buyers note that the initial steps of the journey feel well-supported, with staff who are easy to reach and genuinely focused on helping clients make the right choice. As construction moves forward, construction managers like TJ and Ryan are repeatedly singled out for clear communication and proactive problem-solving. Even those who relocate long-distance - out-of-state buyers from Indiana, Delaware, California, and elsewhere - emphasize that the process remained manageable, with timely updates and a reassuring "how can we help?" attitude throughout.

A recurring theme in the reviews is the warranty and post-purchase service. One reviewer captured it with a tone of genuine appreciation: almost a year after closing, the warranty process was unfolding smoothly, with Pulte reaching out to begin work and a dedicated property manager (Phil) who consistently took the initiative and acted professionally. This sense of sustained responsiveness - "we don't have to follow up because they are already on it" - is contrasted favorably with a prior experience with a different local builder who did not initiate warranty work. The overall message is that, for many residents, the post-sale phase has been as strong as the initial purchase, reinforcing the idea that Pulte's commitment to addressing items within the warranty period is a meaningful plus for this community.

Beyond the mechanics of purchasing and warranty, the social fabric of Southern Springs is repeatedly lauded. The community is described as social and welcoming without feeling claustrophobic - residents can participate as deeply as they wish or simply enjoy a relaxed, low-pressure environment. The lodge staff, and the broader on-site team, contribute to a sense of hospitality and organization that many find persuasive. Photography-worthy views of the 55+ lifestyle are common: retirees who want or need an active calendar can take part in numerous activities, while others can opt for a quieter, more laid-back experience. The sentiment is echoed by numerous residents who speak of close friendships, friendly neighbors, and a sense that their new home is enabling a richer, more connected chapter of life.

However, not all feedback aligns with the sunshine. A portion of reviews voices serious concerns about the HOA and certain aspects of the build. One homeowner specifically accuses the HOA of terrible responsiveness, citing gross damage to vinyl siding caused by landscapers, with work orders issued but no follow-up for repair. This negative note highlights frustrations with the HOA's pace and effectiveness in addressing exterior damage, a problem that clearly weighs on that resident's overall satisfaction. In a broader vein, a separate, strongly negative account targets quality and workmanship. This reviewer describes the build as the worst they've encountered, listing a cascade of issues: improper installations, multiple repair requests left unaddressed, debris left on the yard, lingering electrical problems, and a perception that repairs are treated as negotiable or delayed until the homeowner pays out of pocket. The closure of this perspective is emphatic, warning potential buyers to proceed with caution.

There is also critique around design choices and customization. A reviewer notes that model homes and samples did not reflect actual outcomes or current options, and that Pulte's degree of customization was limited. The critique culminates in the judgment that the purchase price isn't matched by the quality in some areas, especially when compared to a prior custom-built home. Some reviewers stretch this into a broader cautionary stance, suggesting that while the neighborhood and the social benefits are strong, the value proposition may not align with expectations in terms of design updates and finish quality for certain buyers.

Taken together, the collection of reviews paints a nuanced portrait of Southern Springs Del Webb. The community offers a compelling package: a lively, welcoming 55+ lifestyle with abundant activities, a strong sense of neighborliness, and a responsive, professional on-site team that has earned the trust of many buyers. The sales and construction teams - Amy, Vicky, Keith, TJ, Ryan, and others - are often highlighted as major contributors to a positive initial experience and to effective post-closing support. Yet the experience can be compromised by HOA responsiveness and by pockets of perceived workmanship and design misalignment. For prospective buyers weighing a move to Southern Springs, the appealing social atmosphere and proactive staff are compelling positives, but it's prudent to consider the HOA track record and to seek clarity on what you can expect in terms exterior maintenance, warranty responsiveness, and the degree of customization available before finalizing a purchase.

Physicians

• Columbia Pediatrics Columbia Pediatricsspring Hill Spring Hill (2.6 miles)
• Mid-Tennessee Bone & Joint Clinic (2.7 miles)
• America's Family Doctors (4.9 miles)
• Spring Hill Dermatology (5.1 miles)
• Spring Hill Oral & Maxillofacial Surgery (5.3 miles)
• Middle Tennessee Oral Surgery Center (5.3 miles)
• Williamson Medical Group (8.9 miles)

Restaurants

• McDonald's (2.7 miles)
• Taco Bell (2.8 miles)
• Zaxby's (2.9 miles)
• Burger King (2.9 miles)
• Amigos Mexican Grill (3.9 miles)
• Arby's (3.9 miles)
• Five Guys Burgers & Fries (3.9 miles)

Pharmacies

• Walgreens (2.7 miles)
• Target Pharmacy (3.8 miles)
• B & B Pharmacy (4 miles)
• Walgreens (5.4 miles)
• Reeves Sain Drugstore (5.4 miles)
• CVS Pharmacy (6 miles)
• CVS Pharmacy (8.7 miles)

Places of Worship

• The Bridge Church (3 miles)
• Wellspring Christian Church (4 miles)
• Journey Church Columbia (10 miles)
• Pleasant Mount Cumberland Presbyterian Church (11.6 miles)
• Middle Tennessee Future Ministers Camp at Graymere (12 miles)

Cafes

• Panera Bread (3.9 miles)
• The Fainting Goat Coffee (4.1 miles)
• Buckhead Coffee House (11 miles)

Parks

• Harvey Park (4.5 miles)
• Yanahli Park (8.5 miles)

Transportation

• Alamo (9.3 miles)

Hospitals

• Maury Regional Ems (9.4 miles)
• Chemical Dependency Unit (11.5 miles)
• Maury Regional Hospital (11.5 miles)
• Maury Regional Out-Patient Pavillion (11.6 miles)