The Waterford Assisted Living

Pros

• The Village at Bellevue is a warm, friendly, tight-knit community where residents are genuinely cared for.
• The staff and leadership are highly professional and treat residents like family.
• The community offers engaging activities and caregivers who are close and caring.
• The new executive leadership is receptive, approachable, and responsive to questions and concerns.
• The facility is warm, beautiful, and exceptionally clean, with a dedicated staff.
• Connie is praised for guiding families through the placement process and ensuring a smooth transition.
• The care team provides compassionate, attentive, and high-quality care, including memory care.
• The environment feels like family, with a kind, welcoming team and residents.
• Brookdale Bellevue is commended for its wonderful staff who show love, respect, and reliable communication with families.
• Facility updates and upgrades look amazing, reflecting ongoing improvements.

Cons

• Navion doesn't seem to care about what's happening.
• Navion doesn't seem to care about the staff or residents.
• Under staffed, no management, filthy.
• Services offered prior to signing the contract non-existent.
• Since our relative has been there several employees have resigned and the ones that are still there complain of working conditions and no leadership.
• Obviously with the new ownership it's about the bottom line?not the residents.
• It is very unhealthy and toxic place to work and live.
• There is a lot of discrimination going on there.
• Pathetic.

Review

TheVillage at Bellevue comes across in these accounts as a warm, inviting, and tightly knit community. Multiple reviewers describe it as a small, cozy place where the leadership genuinely cares about residents and families. The current Executive Director, Scott Stubblefield, along with his management team, is repeatedly praised for being professional, approachable, and attentive. Reviewers note that Scott's door is open, and that the leadership team listens to questions and concerns, marking a notable shift from earlier years when some reviews suggested the facility had faced leadership challenges. Across these voices, the sense that the village operates like a family is a persistent theme, with residents and family members feeling welcomed, respected, and supported by a team that treats them like people who matter rather than numbers on a list.

The atmosphere at The Village at Bellevue is consistently described as welcoming and well-maintained, underscoring a smaller community feel that families find comforting. The staff is repeatedly praised for being kind, caring, and dedicated to cleanliness, safety, and overall well-being. Reviews highlight a robust slate of activities that keep residents engaged - weekly shopping trips, card games, ice cream socials, cookouts, and even a walking track and opportunities for bird watching. The emphasis on a clean environment and friendly, attentive care helps foster a sense of home for residents who want both comfort and competent assistance in daily living.

Several testimonials center on personal experiences that underscore the depth of care. One reviewer, speaking as a resident, notes how the staff become like family and how they feel lucky to be there. Another recounts the support received for a mother's specific needs - quick, compassionate responses to medical concerns, a spotless building, and staff who are genuinely helpful. There are grateful notes about Connie, Greta, and other staff members who went above and beyond to assist with placement, information, and ongoing care. In particular, Greta is described as helpful and informative, while Connie is hailed as a guiding star who supported a family through the placement process. Such accounts emphasize not only professional care but also humane engagement and emotional support for families navigating difficult situations.

Care quality within the memory care and general long-term care settings is highlighted as well, with reviewers pointing to sincerity, responsiveness, and attentiveness from the nursing and caregiving teams. Families report that requests and questions are handled quickly and effectively; residents' well-being is treated with seriousness and consistency. Several notes specifically commend the care for loved ones in memory care, and one family mentions regular updates during challenging times, including communication about infection control and other measures to protect residents. The overall sentiment is that the care teams are compassionate, patient, and well-coordinated, contributing to a sense of trust from families who rely on the facility for ongoing support and safety.

There is, however, a more complex picture that emerges in other sections of the reviews. A set of critiques attributes significant operational and cultural challenges to ownership changes, particularly involving Navion after the Brookdale transition. Some staff members describe being under-staffed and lacking strong leadership, with suggestions that new ownership prioritized the bottom line over residents' needs. There are pointed voices alleging a toxic work environment and a sense that long-time staff were pushed out or undervalued, including direct statements about pay and role expectations that seemed misaligned with job duties. One former employee accuses Navion of discrimination and of failing to protect staff, while another laments a lack of confidentiality and professionalism among management. These reviews present a starkly different experience from the more favorable descriptions of care and community, highlighting how leadership and corporate culture can influence day-to-day realities for both staff and residents.

Amid these tensions, there are also positive notes about improvements and upgrades under new leadership, as well as separate positive reflections on Brookdale Bellevue. A reviewer describes a noticeable, positive change in the level of care since new executives for the facility arrived, with doors being more open to questions and concerns and a general sense of responsiveness and accountability. There are appreciative comments about building upgrades and the look of the environment, along with recognition that the team - including clinical leadership - has stepped up to meet residents' needs. In addition, memories of Brookdale Bellevue, a separate but related experience, reflect equally strong appreciation for staff who demonstrate love, kindness, and attentiveness. A family member shares that their mother moved there about 18 months ago and that the staff consistently show care, respect, and willingness to go beyond the basics, supporting family communication and involving residents in activities that contribute to a sense of normalcy and well-being.

Taken together, the reviews paint a picture of two interconnected communities where the heart of care - compassion, cleanliness, engagement, and accessible, family-like communication - is regularly praised. The Village at Bellevue stands out for its warm atmosphere, professional leadership, and a strong emphasis on resident-centered care that feels personal and attentive. Brookdale Bellevue is celebrated for its loving staff, constant support, and meaningful interactions that families value highly. At the same time, the discussions about ownership changes and organizational culture remind readers that experiences can vary and that governance and staffing dynamics can significantly shape daily life within these facilities. Overall, the stories converge on a core message: when leadership is present, staff are valued, and residents feel connected to a caring community, the environment becomes one that families want for their loved ones.

Theaters

• AMC Bellevue 12 (0.3 miles)
• Regal Green Hills (7.3 miles)
• Belcourt Theatre (8.8 miles)

Cafes

• The Well Coffeehouse (0.3 miles)
• Starbucks (1.4 miles)
• Starbucks (2.6 miles)
• Starbucks (4.5 miles)
• Frothy Monkey (7.7 miles)
• Starbucks (8.5 miles)
• Starbucks (9.2 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.6 miles)
• Icompound (2.7 miles)
• Walgreens (4.3 miles)
• Walgreens (6.4 miles)
• Walgreens (6.7 miles)

Restaurants

• Taco Bell (0.5 miles)
• Waffle House (0.7 miles)
• Burger King (1.2 miles)
• Hardee's (1.2 miles)
• McDonald's (1.3 miles)
• Wayback Burgers (3.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (4 miles)

Places of Worship

• Bellevue Presbyterian Church (0.6 miles)
• Calvary United Methodist Church (7.6 miles)
• Brentwood United Methodist Church (9.1 miles)

Physicians

• Jessup Eye Care (1.2 miles)
• Audiology Associates and Hearing Aids Today (5.9 miles)
• Pinnacle Dermatology- Nashville (6 miles)
• Jerry Jay Smith, MD (6 miles)
• Vision 1st (6.1 miles)
• Tennessee Oral & Maxillofacial Surgeons (6.2 miles)
• Spencer A Haley, DDS (6.2 miles)

Parks

• Percy Warner Park (4.3 miles)
• West Park (7.2 miles)
• Richland Park (7.5 miles)
• Fannie Mae Dees Park (8.6 miles)
• Centennial Park (8.8 miles)
• Sevier Park (9 miles)

Hospitals

• Ascension Saint Thomas Hospital Cardiac Rehabilitation (6.4 miles)
• Vanguard Health Systems (6.8 miles)
• VA Hospital (8.8 miles)
• 8S Quiet Room (8.9 miles)
• VUMC 9 South (9 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (9 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (9.3 miles)

Transportation

• John C Tune Airport (JWN) (7.5 miles)
• Corporate Flight Management (7.9 miles)