The Cottages of Providence

Pros

• The residents are consistently active and happy, and the care is attentive.
• The staff are very friendly, well trained, and genuinely caring.
• Maristone provides quality life care that makes residents feel at home.
• Specific staff members, including nurse Ashley and caregiver Amber, go the extra mile to support residents.
• The facility is welcoming, clean, and comfortable for residents.
• Activities are engaging and well organized by a dedicated activity director.
• The dining is excellent, with meals that are delicious and plentiful.
• Families and residents feel like part of a caring, family-like community with open communication.

Cons

• Not happy with the facility, alleging that nurses did not respond quickly to call buttons and that night staff did not answer for over an hour.
• Claimed that a resident dropped pills and no nurse was there to supervise, describing it as against the law.
• Reported having to call the nurses' station about 50 times with no response, expressing concern about the quality of care.
• Stated that more night and day RNs and food service staff are needed, and questioned receiving adequate value for the $5,000 monthly cost.

Review

Maristone of Providence consistently presents itself as a warm, active, and thoroughly cared-for community. Across many voices, the environment is described as welcoming, clean, and comfortable, with residents who stay engaged and seemingly content. People note that the facility not only smells fresh and inviting but also feels like a home where attention to daily living is evident - whether through well-maintained surroundings, neatly kept apartments, or the steady rhythm of activities that keep residents socially and mentally engaged. The overall impression is one of a place that values both the physical tranquility of the setting and the day-to-day vibrancy of life inside it.

A common thread in the testimonials is the exemplary care and the compassionate, attentive staff. Families praise the staff for their loving and patient approach, and many recount how the care team goes above and beyond to support both residents and their families. Specific examples stand out: nursing and caregiving teams that handle daily medicines, personal grooming (hair, nails, feet), and timely assistance; dietary and housekeeping staff who contribute to a thorough, well-run daily routine; and administrators and coordinators who ensure smooth, responsive operations. The comments emphasize that staff members are not only professional but genuinely kind, with expressions of gratitude directed at individuals or at the team as a whole.

Several stories highlight personal connections that deepen the sense of family at Maristone. One reviewer describes a mother who is happy and sees Maristone as her home, thanks to the care she receives. Another notes how staff members, including named individuals like Ashley and Amber, have "gone the extra mile" to ensure quality life and well-being, and how even the logistics - such as staff offices being repositioned to be more visible - reflect a commitment to accessibility and resident comfort. The sentiment that the community feels like an extended family recurs, with residents and their relatives feeling seen, valued, and supported in both ordinary routines and unexpected moments of need.

The experiences of people who move into Maristone or utilize its services for shorter stays also underscore the facility's strengths. One account details a lengthy, careful decision-making process about choosing an assisted living community in Mt. Juliet and surrounding areas, ultimately finding Maristone to be the ideal home. The writer stresses the importance of the walk-through experience, noting that the visible happiness and engagement on the faces of residents and staff during a leisurely tour was pivotal to their decision. After moving in, they describe a durable sense of welcome, genuine smiles, and a hopeful, positive atmosphere that reinforces their choice as the right one for now and the future. This sense of choosing a place because of the mood and the people, not only the amenities, is echoed in other comments about how the staff - across levels from executives to dining to nursing - creates a warm, inviting, and supportive community.

There are also stories that touch on special circumstances and the broad spectrum of care offered. A respite stay for a younger husband required temporary support while he received treatments, and the experience is remembered as affectionate, attentive, and effective in aiding healing. The team - sales and administration - are singled out for helping transition the resident into a temporary home that felt safe and well-managed. Meanwhile, the memory care line is described with tenderness: a mother who has spent close to a year there is profiled as receiving compassionate, timely communication and care that colleagues describe as becoming part of the family ("they have become like family to us"). Even in challenging moments - such as a loved one nearing the end of life - the staff's kindness and responsiveness leave a lasting impression of dignity and comfort.

Within the broader chorus of praise, one review provides a needed counterpoint to balance the narrative: while the majority of statements are glowing, there are concerns about responsiveness and safety raised by a visitor. The reviewer describes delayed responses to call buttons, an instance of a resident needing supervision overnight, and a situation involving medication management that prompted legal concerns. The reviewer also questions staffing levels, especially at night, and the overall cost of care. This perspective reminds readers that, as with any care facility, experiences can vary and that prospective families should conduct their own visits, ask hard questions, and observe care dynamics firsthand.

Taken together, the array of testimonials paints Maristone of Providence as a place that many families see as a true home for their loved ones. It is repeatedly characterized by its clean, comfortable environment, its abundant and thoughtfully organized activities, and its culture of genuine care and support from a dedicated staff. The voices emphasize not only the quality of day-to-day care but also the important intangible feeling of belonging - the sense that residents are valued, heard, and treated with warmth. For those seeking a place where staff members act as partners in care and where family ties are honored, Maristone of Providence appears to offer a compelling, caring, and community-centered option.

This part of Mt. Juliet, Tennessee offers a convenient and diverse range of amenities for seniors looking to settle down in the area. With numerous cafes, pharmacies, restaurants, parks, physicians, places of worship, transportation options, and hospitals nearby, residents can easily access essential services and enjoy a vibrant community atmosphere. The proximity to various dining options like Panera Bread, Olive Garden, and Cracker Barrel provides easy access to different culinary experiences. Additionally, the presence of multiple parks and walking trails offers opportunities for outdoor recreation and staying active. The availability of healthcare facilities such as Elite Audiology & Hearing Care and Summit Primary Care ensures that medical needs can be easily addressed. Overall, this part of Mt. Juliet provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Cafes

• Just Love Coffee Cafe - Mt. Juliet (0.4 miles)
• Panera Bread (0.8 miles)
• Starbucks (0.9 miles)
• Starbucks (6.3 miles)
• Starbucks (6.8 miles)
• Dutch Bros Coffee (7 miles)
• Phat Bites (9.3 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Kroger Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Walgreens (4.4 miles)
• Walgreens (5.7 miles)
• Walgreens (5.9 miles)
• CVS Pharmacy (6.7 miles)

Restaurants

• Chuck E. Cheese's (0.5 miles)
• The Goat Mt. Juliet (0.6 miles)
• Olive Garden (0.8 miles)
• Wendy's (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Cracker Barrel (0.8 miles)
• McDonald's (0.9 miles)

Parks

• Providence - Walk Bike Run Trail (0.5 miles)
• Walnut Grove Park (0.5 miles)
• South Mt. Juliet City Park (1.1 miles)
• Charlie Daniels Park (3.8 miles)

Physicians

• Elite Audiology & Hearing Care (0.9 miles)
• SimplyCare (1 miles)
• Middle Tennessee Family Care - Katherine W Jones MD PLC (2.6 miles)
• Summit Primary Care (5.8 miles)
• Tennessee Women's Care (6 miles)
• Vascular and Endovascular Specialists (6 miles)
• Angela Willis MD Family Practice: Angela Willis, MD (6.1 miles)

Transportation

• Enterprise Rent-A-Car (4.4 miles)
• Music City Star (8.8 miles)
• Cell Phone Waiting Area (9.5 miles)
• Concourse A (9.8 miles)
• National Car Rental (9.8 miles)
• Nashville International Airport (BNA) (9.8 miles)
• Concourse C (9.8 miles)

Places of Worship

• Central Pike Church of Christ (4.5 miles)
• St Stephen's (5.2 miles)
• The Glade Church (6.1 miles)
• Tulip Grove Baptist Church (6.8 miles)
• Hermitage Church of Christ (7.1 miles)

Hospitals

• Allergy & Ent Associates Of Middle Tennessee Pc (5.9 miles)
• 8th Floor CDU — Summit M.C. (6.1 miles)