Interim Healthcare of East Tennessee

Pros

• The Interim Team provided timely communication and scheduled the next-day appointment, instilling confidence in the patient's care.
• Brooke is described as a guardian angel whose attentiveness and encouragement supported healing and pain relief.
• Josh Collins is praised as the best physical therapist the patient has had, consistently professional and motivating.
• The patient achieved significant rehab progress, including riding a stationary bike, climbing stairs, and walking without a walker or cane.
• The patient expresses gratitude to the Interim Team for their support throughout the rehabilitation journey.

Cons

• It would not be recommended by the reviewer for many reasons.
• The in-home health team allegedly failed to provide necessary supplies, did not assist when needed, and even blocked phone calls.
• The wound VAC was reportedly not sealed or placed correctly, which the reviewer says led to a bone infection.
• For months no orders were filled and the patient had to purchase supplies themselves despite insurance coverage, with approvals that were misrepresented.
• The reviewer cautions to keep the elderly away from the agency, describing the care as unsafe and unresponsive.
• The reviewer felt dismissed by the nurse and unable to obtain any orders or support.

Review

The experiences with Interim Home Health run a wide spectrum, from moments of genuine care and professional skill to a painful saga of delays, miscommunication, and unmet needs. On one hand, the writer recounts a journey that began with a sprint of responsiveness and encouragement: a knee surgery that was followed by a timely, well-coordinated outreach from the Interim Team. The day after surgery a quick phone call set up the first appointment with Nick, and the very next day Brooke took the reins for the hands-on work. That early sequence gave a strong impression that healthcare was in capable hands, and it carried through as Nick arranged the schedule so that Brooke could be involved promptly, building trust from the outset.

Brooke, in particular, is remembered almost as a guardian angel in this path toward healing. The writer credits Brooke with exceeding expectations, delivering attention to detail and constant encouragement that contributed to real, tangible progress with every visit. The sense conveyed is that Brooke's care helped the healing process feel manageable and hopeful, turning what can be a painful or anxious period into one where the patient could see steady improvement in healing and pain reduction. There's a clear, heartfelt appreciation for the warmth and competence shown during these physical therapy sessions, and a belief that the therapy team played a crucial role in achieving better health outcomes.

Yet the same narrative takes a sharp turn when it shifts to in-home health services outside of the therapy sessions. The writer's overall frustration with the in-home health program is stark: supplies that should have been provided were not delivered; orders were left unfilled for months; patient calls went unanswered and were sometimes blocked; and a sense of systemic inefficiency and neglect permeated the experience. Names surface in this portion of the story - Zack, Austin, Kristan, and "the other lady" - along with a nurse who is described as having left the patient feeling dismissed at every turn. The wound VAC is a focal point of concern, with blunt descriptions of how it was not sealed correctly for a long period, and how advice or approvals that should have been routine appeared to be delayed or unapproved by the in-home health team.

There is a pointed grievance about the impact of these administrative and logistical failures on the patient's health, including the risk of a bone infection tied to the wound care process. The writer emphasizes that elderly patients are especially vulnerable and should be protected from being placed in wound care situations that lack timely supply fulfillment and reliable communication. The contrast between the responsive, encouraging physical therapy team and the seemingly unresponsive in-home health providers is striking, and the frustration is palpable. The message is clear: for in-home health, this specific service provider was not meeting needs; the writer urges others to seek alternatives and to avoid this provider for home health care, even while the therapy team receives praise for the critical work of getting the patient walking again.

Amid this complex landscape, there remains a separate but equally potent thread of gratitude and high praise for Josh Collins, the physical therapist who worked with the writer after a knee replacement on October 17, 2022. This portion of the note stands in powerful contrast to the prior criticism of in-home health services. Josh is described as "the best of the best" - professional, motivated, and dedicated to helping the patient reach the highest level their body could achieve. He reportedly answered questions patiently, accommodated schedule changes, and provided the kind of coaching and guidance that made a real difference in daily function. The transformation described is remarkable: just three weeks and one day after returning home, the patient was riding a stationary bike, navigating a 14-step staircase, and walking without the aid of a walker or cane.

The patient emphasizes the important caveat that progress in recovery depends on the effort put into the workout, but also underscores the necessity of proper training and coaching to prevent injury. Josh Collins is singled out for warmth and effectiveness, and the sentiment is that his expertise was a key driver in regaining independence after surgery. The final practical note - that the Interim Team's clinic or services open at 8:30 a.m. unless Google shows otherwise - adds a small, practical layer to the patient's otherwise emotional narrative, highlighting both the accessibility and the real-world logistics of getting care.

Taken as a whole, the account depicts a healthcare experience marked by both extraordinary positive impact and serious, troubling gaps. The therapy component - especially the work led by Nick and Brooke during the knee rehabilitation - emerges as a bright spot, delivering tangible healing and a sense of hope and capability. In stark contrast, the in-home health care segment - particularly the wound care and supply logistics - appears to have fallen short of expectations, causing distress and risk, and prompting a strong caution to others considering similar services. The writer expresses deep appreciation for the therapists who helped them walk again, while issuing a strong warning to seek alternatives for wound care and home health support, especially for the elderly, in order to avoid the kinds of obstacles and failures described. Overall, the narrative paints a picture of a divided experience within the same broader organization: exceptional, life-changing therapy on one side, and troubling, unresponsive home health administration on the other.

Parks

• Morristown Dog Park At Jaycee Field (0.7 miles)
• Panther Creek State Park (7.7 miles)

Places of Worship

• Faith Independent Baptist Church (1.1 miles)
• Temple Baptist Church (1.7 miles)
• Trinity United Methodist Church (2.2 miles)
• Bethel United Methodist Church (2.4 miles)
• Mountain View District of Holston Conference UMC (2.6 miles)
• Westside Christian Church (3 miles)
• St Patrick Catholic Church (4.4 miles)

Restaurants

• Mexico Lindo East (1.6 miles)
• Olive Garden (1.9 miles)
• Akita Express Japanese Grill (1.9 miles)
• Auntie Anne's (2.1 miles)
• Zaxby's (2.5 miles)
• Sonic Drive-In (3.2 miles)
• Chick-Fil-A (4 miles)

Theaters

• AMC CLASSIC College Square 12 (2.1 miles)

Physicians

• Hamblen Anesthesia (2.1 miles)
• Ut Surgical Associates (2.2 miles)
• Helen Ross McNabb Center (2.7 miles)
• Lakeway Family Clinic (2.7 miles)
• Sachdev Arvinder MD (2.8 miles)
• Healthstar Physicians PC (2.8 miles)
• Dr Wetmore (2.9 miles)

Pharmacies

• Walgreens (2.7 miles)
• McFarland Pharmacy (2.7 miles)
• McFarland Pharmacy & Apothecary (2.7 miles)
• Morristown Pharmacy (3.1 miles)
• M D Pharmacy (3.7 miles)
• Walgreens (3.9 miles)
• Fountain Plaza Pharmacy (4.8 miles)

Hospitals

• Morristown Regional Cancer Center (3 miles)
• Morristown-Hamblen Healthcare System (3 miles)
• Morristown Hamblen Hospital Association (3 miles)

Transportation

• U-Haul Neighborhood Dealer (8.4 miles)
• U-Haul (9.1 miles)
• U-Haul (13.7 miles)

Cafes

• Gelato Brothers Brew Bros Coffee (11.5 miles)