Martin Health Care Ctr

Pros

• The staff at this facility is always so helpful and usually close by.
• Stephanie is praised for going the extra mile and being proud to be part of the team.
• Jay Wainscott provided excellent wound care; he was amazing and caring.
• The staff and the facility were hands down the best the reviewer could have asked for, with attentive care and a high standard of service.
• After experiences with other facilities, this is the one the reviewer would want for a loved one.
• Grandmother received great therapists, attentive nurses, and was well taken care of.
• It feels like a home away from home.
• A surprise walk-through described the place as the cleanest, friendliest, non-nursing-home environment they had seen.

Cons

• They allege that staff did not administer needed medications and signed that they were given.
• They state that call lights went unanswered for over an hour.
• They claim residents on special diets were given foods they were not supposed to have.
• They report an ant infestation in the facility.
• They say showers were not provided or offered, with residents told they refused.
• They note that a manager promised to talk to the resident but did not follow through.
• They describe rushing a resident to the van with insufficient time for dressing and no shoes.
• They accuse staff of lying about providing a requested drink due to laziness.
• They criticize poor communication and feeling that residents do not matter, with admin/DON/charge nurse not responding to messages.

Review

The collection of reviews for Diversicare presents a divided portrait of care, one that swings between deeply concerning lapses and moments of genuine attributions of kindness and competence. On the negative side, many families describe experiences where vital needs were not met, systems appeared to fail, and communication broke down at critical moments. Several residents were said to be neglected in ways that could seriously affect their health and safety: medications not given or not logged as administered, and yet still signed as if they had been given; call bells going unanswered for extended periods while a resident waited for assistance that never arrived; and dietary restrictions or instructions being ignored, with some residents receiving foods they were not supposed to have. This pattern is underscored by a resident who was alert and oriented, and who insisted that they and their peers would know whether they had received their medications, highlighting a troubling disconnect between what staff logged and what residents experienced.

Compounding these concerns were issues around observation and responsiveness. Families reported that call lights could sit unanswered for over an hour, and they worried about true emergencies going unaddressed when a patient is not just needing help to the bathroom but could be facing something more urgent. The frustration extended to administrative interactions, with managers promising to address issues but not following through, and with the administrative leadership (including the administrator and the director of nurs?ing) not replying to messages left by worried family members. The sentiment expressed is that the facility could be more proactive in listening to residents and families, and more transparent about what was happening and what steps were being taken to correct problems. The repeated wish was for better communication and accountability, especially from a place where people rely on steady, trustworthy caregiving.

From the concerns about daily care, several specific points emerge that paint a troubling picture of a facility struggling with basic operational consistency. Ants in the building, a lack of offered showers with explanations that felt evasive, and claims that residents were rushed through dressing and then sent out in a van without adequate footwear all contribute to an impression of disorganization and a discomforting lack of respect for patient dignity. There were allegations that staff would claim a resident refused a shower, or that a shower was not offered because the patient had allegedly refused - factors that could leave a resident improperly clean or uncomfortable. The sense from these accounts is that staff were sometimes too stretched to provide attentive, patient-centered care, and that when the workload increased, communication suffered and basic needs were relegated to "later."

Another thread in the reviews focuses on safety and access. One reviewer reported that a door lock stopped functioning properly, effectively preventing family members from entering or leaving as needed, which raises serious questions about safety, autonomy, and the facility's respect for families who want to participate in the care of their loved ones. In some cases, families described being unable to get the help they needed in time, with symptoms that should have triggered a rapid response going unattended because staff were too overwhelmed or understaffed. These safety concerns are tied to the broader sense of inconsistency in care quality, where a patient could experience both neglect in some moments and attentive, compassionate care in others, depending on who was on shift or how busy the facility happened to be.

Amid the toughest moments, there are stories that cut through the gloom with gratitude for the care that was delivered. In contrast to the negative experiences, several reviews highlight staff members who made meaningful differences. One reviewer singled out wound care performed by Jay Wainscott as excellent and caring, a testament that there are indeed clinicians who go above and beyond despite systemic pressures. Others praised the overall team for being responsive, helpful, and supportive. A respite stay for a husband was characterized as a lifeline for caregivers, with staff - particularly Stephanie - being praised for their warmth, guidance, and a sense of pride in their work. The message from these accounts is clear: when staff are engaged and supported, they can deliver care that feels like a "home away from home," with therapists and nurses helping families feel that their loved ones are in capable hands.

In a chorus of positive experiences, families spoke about therapists delivering skilled rehab that helped loved ones get back on their feet and home again. For some residents, the staff treated them with courtesy, kept families informed about changes in care or condition, and provided a level of attentiveness that made a meaningful difference in the daily experience of recovery. The cadence of praise extends from individual caregivers - therapists who helped a parent regain function, to the overall environment that felt welcoming and respectful enough to earn a recommendation to others seeking rehab or skilled care. One reviewer mentioned a grandmother who benefited from attentive nurses, a supportive therapy team, and ongoing communication that kept relatives in the loop, underscoring the impact of clear updates and collaborative care planning.

Taken together, the reviews reveal a facility with clear strengths and notable weaknesses. The strongest positive themes center on the dedication of some staff members, the visible expertise of therapists and wound care specialists, and the sense of community and care that certain families experienced during respite or post-acute rehab. The most persistent concerns, however, revolve around inconsistent care delivery, lapses in medication administration and documentation, delayed responses to call bells, dietary deviations, and communication gaps that leave families feeling unheard and anxious about safety. The diversity of experiences suggests that outcomes may heavily depend on factors like staffing levels, shift coverage, and the specific team on duty at any given time.

If Diversicare of Martin is to move toward a more consistently excellent standard of care, the path seems to lie in strengthening communication channels, ensuring reliable medication administration and documentation, and investing in staff support to reduce the frequency of delayed responses and unaddressed needs. The voices here - both the admonitory ones calling for accountability and the grateful ones praising dedicated staff - reflect a facility that has real potential when the right pressures align. Families who have seen both sides of the care spectrum emphasize the importance of transparency, responsiveness, and a consistently patient-centered approach. In the end, the hope is that every resident experiences the level of care described by those who highlight the genuine compassion, responsiveness, and professional skill that can exist within Diversicare - paired with the leadership and systems needed to make that standard the norm rather than the exception.

This part of Martin, Tennessee, offers a variety of healthcare options with multiple physician offices and pharmacies within close proximity. The hospitals nearby include West Tennessee Healthcare Volunteer Hospital and Tennova Healthcare – Volunteer Martin, ensuring access to medical care when needed. Additionally, there are several dining options such as Chick-Fil-A and The Grind Mac and Cheese Burger Bar, as well as a coffee shop for socializing. Places of worship like Interfaith Student Center and First Baptist Church cater to spiritual needs, while parks like Virginia Weldon Park provide opportunities for outdoor recreation. Overall, this area provides convenient amenities for seniors looking to settle down in a welcoming community with easy access to essential services.

Physicians

• Martin Orthopaedic (0.1 miles)
• Women's Specialty Clinic (0.1 miles)
• Surgical Associates of Martin (0.1 miles)
• Martin Pediatric And A (0.1 miles)
• Renal Care Group (0.2 miles)
• West Tennessee Medical Group Primary Care Martin (0.2 miles)
• West Tennessee Medical Group Women's Health (0.2 miles)

Pharmacies

• Van's Institutional Pharmacy (0.1 miles)
• Institutional Pharmacy (0.4 miles)
• Neo-Tech (7.1 miles)
• CVS Pharmacy (9.4 miles)
• Bob's Discount Pharmacy (9.5 miles)
• Fred's Pharmacy (10 miles)
• Kizer Pharmacy (11.2 miles)

Hospitals

• West Tennessee Healthcare Volunteer Hospital (0.1 miles)
• Tennova Healthcare – Volunteer Martin (0.2 miles)
• Volunteer Community Hospital (0.2 miles)
• Northwest Tennessee Mental Health Center (0.4 miles)
• Union City Surgical Center (10.9 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• Best Wings In Martin (0.8 miles)
• The Grind Mac and Cheese Burger Bar (1 miles)
• Sammie's (1 miles)
• Subway (1.1 miles)
• La Cabana Mexican Restaurant (1.3 miles)
• K N Root Beer Drive In (1.6 miles)

Places of Worship

• Interfaith Student Center (0.9 miles)
• First Baptist Church (1.1 miles)
• Martin Primera Iglesia Bautista (1.4 miles)
• Gardner Church of Christ (2.4 miles)
• Bible Union Baptist Church (5.7 miles)
• McConnell Baptist Church (6.3 miles)
• Sidonia Baptist Church (6.5 miles)

Parks

• Virginia Weldon Park (1.2 miles)

Cafes

• Higher Ground Coffee Shop (1.3 miles)

Transportation

• D R Taxidermy Service (2.5 miles)
• U-Haul Neighborhood Dealer (2.6 miles)
• U-Haul Neighborhood Dealer (12.1 miles)

Theaters

• Hollywood Hits (9.1 miles)