The Courtyards Senior Living-Knoxville 3

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  • Interior

    A cozy lounge area with people engaged in conversation, surrounded by comfortable furniture and warm lighting.

  • Decor

    A cozy bedroom featuring a bed with pillows, a dark wooden dresser with a mirror, and two lamps.

  • Building

    An evening view of a hotel building with illuminated sign and lights.

  • Bedroom

    A cozy bedroom with a neatly made bed and elegant decor.

  • Kitchen

    A modern kitchen with a playful chef figurine on the counter.

  • Artwork

    A kitchen counter with decorative items, including a lamp, framed artwork, and a flower arrangement.

  • Bathroom

    A modern bathroom with a large mirror, sink, and accessible shower space.

  • Light Fixture

    A bathroom with a mirror above the sink, featuring a towel hook and light fixture.

The Courtyards Senior Living-Knoxville 3

801 East Inskip Drive, Knoxville, TN 37912

For more information about senior living options: (844) 490-3973

3.4 from 24 reviews
5 stars
13
4 stars
1
3 stars
0
2 stars
2
1 stars
8

Assisted Living

Overall Review of The Courtyards Senior Living-Knoxville 3

Pros

  • pro The Courtyards is a wonderful community with a kind and loving atmosphere.
  • pro April, the executive director, helped make the enrollment process smooth and answered questions promptly.
  • pro The staff helped residents feel welcomed and loved in their new home.
  • pro April provided a clear understanding of the community and culture, guiding through the application process.
  • pro The Courtyards in Knoxville helped a mom enjoy assisted living, with Mike and Cassidy keeping families informed about needs.
  • pro The smaller buildings are a positive feature noted by reviewers.
  • pro Grandparents who stayed there for years were treated like family, with their needs met promptly.
  • pro The meals were described as appealing, with food that looked and smelled great.
  • pro Families felt the Courtyards turned out to be a positive choice and beneficial for their loved ones.

Cons

  • pro The reviewer notes that the facility had gone downhill, with many staff overworked and slack in performance.
  • pro The food was described as a disgrace and often not fit to eat.
  • pro Rooms and laundry were not cleaned regularly, and no one was available to handle cleaning.
  • pro Call lights were not answered and medications were late, with too few staff.
  • pro Management was described as unprofessional and unorganized, with a clear lack of communication.
  • pro The Knoxville location was not recommended at all.
  • pro Aides were reportedly not wearing gloves or washing hands between residents, raising hygiene concerns.
  • pro PPE was insufficient and COVID infections occurred; management allegedly hid nurses' COVID status and resisted testing.
  • pro There was an allegation that a relative used power of attorney to place someone in the facility and take his money.
  • pro A family reported being billed for outstanding funds after relocation and not being contacted about promised assistance.

Review

The Courtyards Senior Living in Knoxville has emerged in these accounts as a place that can feel like a warm, welcoming home, especially for families seeking a kind and loving atmosphere for their loved ones. Across several reviews, families repeatedly point to a caring culture that begins with leadership and cascades through the staff. In particular, April, the executive director, is frequently highlighted for making the enrollment process smooth and approachable. Reviewers describe her as consistently available to answer questions and to guide families through transitions, helping to lay a foundation of trust at a time when adaptation can be stressful. The impression left by April is echoed by others who note that the Courtyards' demeanor - characterized by attentiveness and patience - sets the tone for the entire community.

Beyond April, other staff members also earn praise for their roles in easing the move and ongoing adjustments. Michelle and Cassidy are named as particularly helpful, with families emphasizing that these staff members communicate clearly about residents' needs and changes. One reviewer notes that the staff, in general, have made their relative feel welcomed and loved in a new home, reinforcing the sense that the Courtyards is a place where relationships matter. The sentiment is captured in statements about people being the essence of the organization and in expressions of gratitude for the care and support provided by the team.

Several personal stories illustrate the positive impact of finding the right fit at the Courtyards. One family describes a process in which they were reassured by the staff, and later observed their mother adjusting well to assisted living. The staff's proactive approach to communication and problem-solving helped alleviate initial concerns, and the family credits this approach with helping their mom and them navigate a challenging period. Another account emphasizes the transformation of their loved one's mood and outlook after moving into The Courtyards, noting that companionship from both staff and fellow residents, along with good meals, contributed to a sense of thriving rather than merely coping. For many families, the Courtyards represents not just a place to reside, but a community where inhabitants can rediscover companionship, purpose, and a higher quality of daily life.

There are, however, clearly divergent experiences documented in these reviews. A number of reviewers acknowledge the strengths of the community while also describing times when the facility did not meet expectations. Several accounts point to periods of strain related to staffing levels, which in turn affected responsiveness and the consistency of care. Reports describe situations where call lights went unanswered, medications were late, and assistance for bathing and other activities was not as timely as families would hope. Some reviewers mention unclean rooms or laundry mix-ups, and a handful describe service quality that did not live up to the anticipations set by previously positive experiences. Food quality and the overall upkeep of rooms are highlighted as areas of concern in certain reviews, with some reviewers characterizing meals as inconsistent and noting challenges with cooking staff or food service.

Other passages describe broader concerns about management and communication. Some reviewers recount experiences of poor organization and limited transparency from leadership, including difficulties with timely updates about residents' medical needs or changes in care plans. Specific criticisms point to a perception that administration was slow to respond or lacked cohesive coordination, leading to frustration among families who felt left out of important decisions. In one account, these concerns are tied to a longer history of perceived missteps, hinting at a pattern rather than a single incident. The tone in these reviews is more admonitory than celebratory, urging prospective families to thoroughly research and to visit in person to assess fit and processes.

The Knoxville location appears as a recurring focal point for both praise and critique. Several reviewers mention the Inskip Drive facility by name, describing a mixed experience that aligns with the broader themes observed elsewhere: moments of warmth, personal connections, and genuine care juxtaposed with episodes of administrative disorganization and staffing strain. One reviewer even contrasts earlier positive impressions with a later sense that the community had "gone down so much," highlighting a decline in consistency of care, food quality, and housekeeping. Others emphasize the importance of small, intimate settings - the "smaller buildings" that some residents and families prefer over larger, more impersonal facilities - and point to these features as a major plus when the environment is well-run and well-supported.

Among the most troubling narratives are the more severe allegations that surface in a single, highly charged account. A reviewer describes a family dispute involving a relative who supposedly moved into a Courtyards property through a power of attorney arrangement that allegedly transferred funds for the benefit of another family member. The account asserts that the uncle was misled into signing POA and that the facility appeared to participate in or overlook this arrangement, with accusations of secrecy and "dump and disappearance" for the sake of monetary gain. This account is stark and anger-filled, presenting a scenario in which trust was breached at multiple levels and suggesting that financial exploitation, if true, would be a grievous violation of ethics and duty of care. It is important to note that these claims are allegations presented in a review and are not established facts within this summary; readers are urged to consider them critically and to pursue independent verification if such concerns are relevant to their own decision-making.

Taken together, the reviews present a complex portrait of The Courtyards Senior Living in Knoxville. On the one hand, there are many affirmations of a compassionate, person-centered culture driven by responsive leaders and dedicated staff. Families recall moments of real warmth, meaningful connections, and improved quality of life for their loved ones. On the other hand, several accounts raise legitimate concerns about consistency, communication, and operational challenges that can arise in any senior living setting, including issues with staffing, response times, cleanliness, and food service. The most constructive path forward for families considering The Courtyards appears to involve meeting with the leadership team, visiting multiple times at different hours, speaking with current residents and family members, and asking pointed questions about staffing ratios, care protocols, and how the community handles emergencies, changes in medical needs, and financial oversight. For some, the Courtyards will be a wonderful fit - an environment where kindness and attentiveness flourish and where loved ones feel truly at home. For others, particularly when operations feel strained or oversight seems lacking, it may be wise to explore alternatives or to request a detailed plan for addressing concerns before making a final commitment.

Features

Housing

  • 57 resident community capacity 57 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • McGhee-Tyson (14 miles away) McGhee-Tyson (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Courtyards Senior Living-Knoxville 3, located in Knoxville, TN, is a premier assisted living community that offers exceptional amenities and care services for seniors. Our residents enjoy a wide range of amenities including a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a beautiful garden, housekeeping services, kitchenette options, move-in coordination assistance, outdoor space for relaxation and socializing, private bathrooms for added privacy and convenience, restaurant-style dining experiences with special dietary restrictions catered to, access to a small library, telephone availability for easy communication with loved ones and friends, wellness center facilities for maintaining physical health and well-being , as well as Wi-Fi/high-speed internet connectivity to stay connected with the world.

Our dedicated care team provides round-the-clock supervision ensuring that our residents receive the support they need in their activities of daily living. We offer assistance with bathing and dressing to ensure personal hygiene and grooming needs are met. Additionally, our staff provides assistance with transfers to enhance mobility and independence. Our community also caters to specific dietary requirements such as diabetes diets and accommodates special dietary restrictions.

Residents at The Courtyards Senior Living-Knoxville 3 can expect personalized medication management services to ensure the right dosage at the right time. We also arrange transportation for medical appointments or other necessary outings.

Engaging activities are an essential part of our community's daily life. Residents can enjoy concierge services that add comfort and convenience to their experience. Our fitness programs encourage staying active and healthy while planned day trips offer opportunities for exploration and socialization. Resident-run activities promote meaningful connections within the community while scheduled daily activities keep residents engaged in various hobbies and interests.

With numerous cafes nearby offering delicious dining options outside the community premises along with parks available for leisurely walks or recreational activities just around the corner; our residents have easy access to the local amenities. Additionally, multiple pharmacies and physicians in close proximity ensure convenient healthcare services. There is a wide variety of restaurant choices catering to different culinary preferences as well as places of worship nearby for spiritual needs. Furthermore, theaters and hospitals are within reach for additional entertainment options and medical emergencies.

At The Courtyards Senior Living-Knoxville 3, we strive to provide a comfortable and enriching living environment where seniors can maintain their independence while receiving the support they need.

Nearby Places of Interest

Restaurants

  • Cracker Barrel (0.8 miles)
  • Applebee's (0.9 miles)
  • McDonald's (1.2 miles)
  • Wendy's (1.2 miles)
  • Louis Original Drive In Restaurant (1.7 miles)
  • McDonald's (1.8 miles)
  • Sonic Drive-In (1.8 miles)

Pharmacies

  • Walgreens (1.6 miles)
  • CVS Pharmacy (1.8 miles)
  • Mac's Pharmacy (2.6 miles)
  • CVS Pharmacy (3.4 miles)
  • Paragon Infusion Center Knoxville (4 miles)
  • Walgreens (4.3 miles)
  • H Bolton (4.3 miles)

Cafes

  • Starbucks (1.7 miles)
  • Starbucks (1.8 miles)
  • Wild Love Bakehouse (2.4 miles)
  • K Brew Coffee House (2.8 miles)
  • Jacks Coffee & Plants (3.1 miles)
  • Starbucks (4 miles)
  • Starbucks (4.3 miles)

Physicians

  • Fred Bennett, MD (1.9 miles)
  • FMC North Knoxville (2 miles)
  • Allergy Partners of Eastern Tennessee (2.1 miles)
  • East Tennessee Oral & Maxillofacial Surgery (2.1 miles)
  • Mercy Health Partners (2.2 miles)
  • Rashmi Hottigoudar, MD (2.2 miles)
  • Gastrointestional Associates (3.2 miles)

Hospitals

  • Steps House (2.8 miles)
  • North Knoxville Medical Center (3.6 miles)
  • Fort Sanders Hospital (4.1 miles)
  • East Tennessee Children's Hospital (4.2 miles)
  • Steps House (5 miles)

Parks

  • Victor Ashe Park (2.9 miles)
  • World's Fair Park (4.1 miles)
  • New Harvest Park Farmers Market (4.4 miles)

Places of Worship

  • Water Angel Ministries (3.2 miles)
  • Powell United Methodist Child Care Center (3.6 miles)
  • Temple Baptist Church (3.7 miles)
  • Immaculate Conception Catholic Church (3.8 miles)
  • Sharon Baptist Church (4 miles)

Theaters

  • Regal Riviera (4.1 miles)

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