Northshore Senior Living
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8804 South Northshore Drive, Knoxville, TN 37922
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
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Northshore Heights has created a family environment and feels like a home away from home for residents. The staff treats residents with respect and consistently works to make their lives as happy as possible. The administrative staff responds quickly to concerns and the care team is compassionate. Residents are welcomed with open arms and made to feel like family. Northshore Heights offers a warm, inviting environment that residents and families describe as home-like. The caregivers are hard-working, personable, and genuinely care about the residents. The facility is beautiful and well-maintained, with peaceful surroundings including a waterfall and wildlife. The Activities Director does an outstanding job keeping residents engaged with meaningful activities. The community is vibrant and fosters friendships and a strong sense of belonging. Families have peace of mind knowing their loved ones are in a nurturing, supportive place.
North Shore Heights (NSH) is a prime example of "smoke and mirrors." Later on in the experience, the loved one will be neglected to say the least. On the Memory Care wing, it is even worse; NSH usually puts their newest, least qualified people on that end, because the residents there cannot fend for themselves mentally, nor do they have the memory capacity to complain. The Memory Care staff on the evenings and weekends typically parks the residents in the recliners and ignores them, doing the bare minimum at best. They have relatively few activities, also, despite what they advertise. The corporate office (Hamister Group, Buffalo, NY) does not care either. They will squeeze you for your last dime, even though they know there are problems here in the facility locally, and promises not being kept.Northshore Heights consistently emerges in these voices as more than just a senior living facility. For many families, it feels like a warm, welcoming home where safety, dignity, and genuine care are woven into daily life. Across years of residence and visits, the memories people share center on a common thread: a staff that treats residents with respect, a culture that values engagement, and spaces that invite family members to feel connected rather than like outsiders looking in. In short order, Northshore Heights is described as a place where people can feel at ease, even amid the challenges that come with Alzheimer's and dementia care.
Several families speak of the Memory Care Unit with particular gratitude after long stays. One spouse notes that her husband's two-plus years in memory care at Northshore Heights have been marked by safety and stimulation in a setting that feels respectful and lively rather than clinical. Another family member emphasizes the quick, responsive administrative help and the caring, attentive practice of the care staff. Through these stories, the sense of a true community atmosphere - where care staff not only perform tasks but foster dignity and happiness - repeats itself, reinforcing the idea of Northshore Heights as a home away from home.
A recurring theme is the way staff cultivate personal connections that extend beyond routine care. For a daughter who owns a home care company, Northshore Heights becomes a rare find - a community that welcomes a beloved father with open arms and embraces his humor, even as dementia progresses. Residents in the dining area are described as being seated together throughout the day, creating natural opportunities for interaction, social engagement, and a sense of belonging. This dynamic observation - that residents are never left feeling lonely because they are among each other - highlights the facility's emphasis on social energy as a cornerstone of well-being.
The environment itself earns affectionate praise, described as beautiful and tranquil, with touches reminiscent of a mountain chalet: woodsy views, a waterfall, wildlife, and even a koi pond and putting green. Families speak of a clean, well-maintained campus that invites lingering and family gatherings in dedicated spaces like a conference room, alongside outdoor spaces that invite relaxation and conversation. The blend of scenic beauty and a thoughtfully designed interior creates a backdrop where residents can engage in meaningful activities without losing the sense of home.
Within the ranks of the staff, particular individuals and teams stand out for many families. The Activities Director, Pattaya M., is singled out for personal attention and the consistent scheduling of engaging, participatory activities - games, crafts, music, and events that populate each week. Other caregivers - Kellie, Pattaya, Bre, Travis, Jesse, and numerous others - are described as not only professional and capable but also genuinely compassionate and kind. Across testimonials, the consistency of this warmth is linked to a broader commitment: staff who go above and beyond every day to ensure every resident feels seen and valued, and who offer reassurance and support to family members navigating difficult moments.
Communication and family involvement are also highlighted as strengths. The administrative team is praised for responsiveness and for listening carefully to concerns, making changes to improve care when needed, and maintaining an ongoing dialogue with loved ones. Families appreciate the ability to hold gatherings in the facility's spaces and to enjoy the surrounding grounds, knowing that management is accessible and engaged in day-to-day care. In short, the leadership and the line staff seem to work together to cultivate a dependable, transparent environment where families feel informed and comfortable.
Amid the many strong endorsements, one review introduces a cautionary note that reminds readers this industry can vary from shift to shift and from one experience to another. In this account, Northshore Heights is described as a place that can look impressive on the surface - "smoke and mirrors," as the reviewer puts it - yet fail to meet expectations in memory care during evenings and weekends. The author asserts that new staff, limited activities on those off-hours, and a perception of neglect can occur, despite otherwise positive day-time impressions. The reviewer also voices concerns about the corporate office's handling of costs and promises, urging prospective families to shop around and to consider supplementing care with outside help if needed. It is a strong reminder that even highly regarded facilities must sustain consistent quality across all shifts and regions of management.
Taken together, these narratives sketch a multifaceted portrait of Northshore Heights. For many families, it stands as a beacon of compassionate care, a place where residents are treated with dignity, where staff cultivate meaningful activity and connection, and where the environment itself reinforces a sense of safety and belonging. The barbed critique within one review serves as an important counterpoint, underscoring the reality that excellence in elder care requires unwavering consistency, attentive governance, and ongoing communication across all levels of staff and administration. For those weighing options in Knoxville, Northshore Heights presents a compelling case study in how warmth, engagement, and a beautiful setting can combine to create a supportive, almost family-like atmosphere for seniors - especially for those navigating the complexities of memory loss - with the caveat that potential families should look closely at shifts, routines, and long-term follow-through alongside first impressions.
74 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McGhee-Tyson (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northshore Senior Living in Knoxville, TN is a premier assisted living community specializing in memory care. Our community offers a range of amenities to ensure the comfort and well-being of our residents. These amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden space, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for added privacy, restaurant-style dining options with delicious meals catered to individual dietary needs and preferences, a small library for reading and quiet time, telephone services for easy communication with loved ones, transportation arrangement for non-medical purposes as well as trips to doctors' appointments in the local area. Additionally, we have a wellness center equipped with various resources and offer Wi-Fi/high-speed internet access throughout our community.
Our dedicated care staff is available 24/7 to provide personalized support to our residents. We have a 24-hour call system and supervision to ensure their safety at all times. Assistance with activities of daily living such as bathing and dressing is readily available. Our staff is trained in medication management and can provide necessary reminders and administration when needed. We also offer specialized memory care programming for those experiencing mild cognitive impairment or memory-related conditions.
At Northshore Senior Living, we know that social engagement is crucial for overall well-being. That's why we offer an array of activities to keep our residents active and engaged. Our concierge services are always ready to assist with any requests or arrangements needed by our residents. Fitness programs are designed specifically for their needs and abilities. Planned day trips allow them to explore the surrounding area and enjoy new experiences. Resident-run activities encourage socialization among peers while scheduled daily activities provide structure and entertainment.
Our convenient location provides numerous nearby amenities including cafes, parks, pharmacies, physicians’ offices, restaurants, places of worship, theaters, and hospitals. Our residents have easy access to a variety of services and resources in the local community.
At Northshore Senior Living, we are committed to providing exceptional care and creating a warm and welcoming environment for our residents. We invite you to schedule a tour and see firsthand how we prioritize the well-being and happiness of those entrusted to our care.
Northshore Senior Living is located at 8804 South Northshore Drive, Knoxville, TN 37922 in Loudon County, Tennessee
Northshore Senior Living's comprehensive array of services is designed to address the unique challenges faced by residents with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that individuals maintain their dignity and comfort while receiving essential support for daily living tasks. Medication management helps to prevent confusion and promotes adherence to treatment plans, which is crucial for maintaining health. Meal preparation and service cater to specific dietary needs, fostering both nutrition and socialization during mealtimes. The 24-hour supervision provides a safe environment where residents can feel secure at all times. Engaging in specialized memory care programming, alongside activities of daily living assistance, not only supports cognitive function but also encourages participation in meaningful activities, enhancing overall mental wellness. By addressing both physical and emotional needs through this multifaceted approach, Northshore cultivates an atmosphere conducive to enhancing quality of life for individuals experiencing mild cognitive impairment or advanced dementia stages.
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