Heritage Assisted Living

273 South Peters Road, Knoxville, TN 37923

For more information about senior living options: (844) 490-3973

4 from 12 reviews
5 stars
8
4 stars
1
3 stars
0
2 stars
1
1 stars
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Assisted Living

Overall Review of Heritage Assisted Living

Pros

  • pro The community is absolutely beautiful and welcoming, with a loving atmosphere from the moment of entry.
  • pro The building is extremely clean and well-maintained.
  • pro The staff genuinely cares for residents and is attentive to their needs.
  • pro The facility offers daily activities, including church services and arts and crafts.
  • pro Communication with families is good, contributing to peace of mind.
  • pro The value for the money is good, with nutritional requirements being met.
  • pro The community has low staff turnover and a family-oriented atmosphere.
  • pro The rooms are nice and offer good views, and the location is convenient.
  • pro The staff are amazing and friendly, providing reliable care.
  • pro The pricing is very reasonable and families are made to feel welcome.
  • pro The facility provides engaging activities like bingo, crafts, day trips, and walks.

Cons

  • pro The building is dark, and the furniture and carpet are old and dirty.
  • pro The attitude of the staff and owner is bad.
  • pro They are not having many activities due to COVID.
  • pro The Heritage facility was not kept clean.
  • pro The food was not up to nutrition standards.
  • pro The rooms were not cleaned very often.
  • pro They do not have clinical staff, which is a shortcoming.

Review

There's a wide range of experiences described by people connected to Heritage Assisted Living, particularly the location on Coleman Road in West Knoxville. Taken together, the notes paint a picture of a community that many families view as warm, caring, and value-driven, while others find elements that fall short of expectations. The threads that recur most often are a strong sense of care from staff, several engaging activities, and a genuine effort to create a peaceful environment for residents, even as concerns about cleanliness, upkeep, and staff attitudes surface in some reviews.

One reviewer paints a glowing first impression: a truly beautiful community that accepts CHOICES, with an environment described as extremely clean and well maintained. The family member writing emphasizes a staff team that genuinely cares for residents and a palpable sense of love that anyone can feel upon entering. The sentiment is almost devotional - positive, uplifting, and blessed - and it presents the facility as a place that treats residents with warmth and attention from the moment of contact.

In contrast, another view focuses on more troubling aspects: the building being dark, with furniture and carpet described as old and dirty, accompanied by a negative impression of the staff and owner. This perspective highlights how a facility can feel tired or neglected to visitors, which can clash sharply with other experiences that emphasize kindness and attentiveness. Together, these two extremes illustrate how personal perceptions of atmosphere and management can diverge within the same community.

Several reviews center on family experiences with specific residents, offering richer details about daily life. One mother-in-law's experience at Heritage Assisted Living is described as very good overall: caregivers are caring and attentive to her needs, and staff understand her personality quirks. Her room is kept clean, her belongings are well cared for, and Sundays feature church services along with a variety of arts and crafts. The food is characterized as middle-of-the-road rather than high-end, but her nutritional needs are being met. Communication is described as pretty good, and, in general, the family feels that the value for the money is solid. The overarching message is one of peace of mind and respect for her care needs.

Another reviewer speaks highly of a friend living there, citing low employee turnover and a close, family-oriented atmosphere as major positives. The room is described as nicely sized with a good view, and the facility itself is appealing. Although upgrades are planned for the exterior, this reviewer notes the location is convenient - easy to reach and not far from the interstate. Activities have been somewhat limited by COVID, which suggests the community is still adapting to external conditions while maintaining a focus on residents' well-being.

A sentiment of strong satisfaction is echoed in a separate note praising Heritage on Coleman Road for its staff - described as amazing and friendly - and the writer's sense of security about their mother's care. The reviewer can sleep well at night knowing their loved one is being well cared for, and the mother herself is described as happy. The warmth and trust in the staff leave a lasting impression of a community that prioritizes personal connection and reassurance for families.

Yet not all experiences align with those very positive notes. One reviewer recalls Heritage as a nice, small place but notes it was not kept clean, with food lacking proper nutritional standards and rooms not cleaned regularly, though the staff were described as very nice. This review underscores how cleanliness and consistently adequate maintenance can significantly color overall perceptions, even when staff kindness remains evident.

The most expansive perspective comes from a long-term resident's family member who describes a three-year stay. It's portrayed as an "okay" facility with several strengths: very large rooms, good food, and a genuine care for the people living there. Activities such as bingo, flower-making, and occasional day trips are highlighted, along with opportunities to walk to nearby mountains. However, the absence of clinical staff is pointed out as a shortcoming, alongside the sense that while prices are very reasonable and families are always made welcome, there are gaps to address. The review ends on a balanced note, acknowledging both the value and the ongoing needs of the community.

Taken together, the collection of impressions presents a nuanced portrait of Heritage Assisted Living. For some families, the environment feels like a nurturing home where staff members are devoted to the well-being of residents, and where everyday routines - church services, crafts, bingo, and gentle outings - create a sense of community and belonging. For others, concerns about cleanliness, upkeep, or certain attitudes among staff or leadership remind readers that experiences can vary, even within the same facility. The common threads - strong care, meaningful activities, and reasonable value - sit beside notes about maintenance and consistency, suggesting that the community holds genuine promise while still navigating the challenges that come with running a senior living residence.

Features

Housing

  • 38 resident community capacity 38 resident community capacity
  • Studio apartments Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Laundry LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • McGhee-Tyson (8 miles away) McGhee-Tyson (8 miles away)
  • Transportation & parking Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Physical therapy Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Languages Spoken

  • English EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.

Description

Heritage Assisted Living in Knoxville, TN offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy haircuts and styling services. Each apartment is equipped with cable or satellite TV for entertainment, and there is a spacious dining room where delicious meals are served. The apartments are fully furnished, providing a cozy and homely atmosphere.

Heritage Assisted Living also provides housekeeping services to maintain a clean and tidy living environment for the residents. Each apartment has a kitchenette for those who prefer to prepare their own meals, but meal preparation and service are also available. Laundry facilities are conveniently provided on-site.

The community boasts beautiful outdoor spaces such as gardens, where residents can relax and enjoy the fresh air. Telephone services are available to keep residents connected with their loved ones, and transportation and parking facilities make it easy for residents to go out and explore the surrounding area.

For those in need of care, Heritage Assisted Living offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff coordinates with health care providers to ensure that each resident's medical needs are met effectively. Special dietary restrictions including diabetes diet are taken into consideration when preparing meals.

Residents can participate in various activities organized by the community or run by fellow residents themselves. Scheduled daily activities cater to different interests and help promote social interaction among residents. Additionally, there are numerous cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals located nearby for added convenience.

Overall, Heritage Assisted Living provides a safe and comfortable environment for seniors where they can receive personalized care while enjoying various amenities and engaging in a vibrant community life.

Nearby Places of Interest

This part of Knoxville, Tennessee is a vibrant and well-connected community with a variety of amenities that cater to seniors. With several places of worship, pharmacies, restaurants, cafes, physicians' offices, hospitals, theaters, and a nearby park, residents have easy access to essential services and leisure activities. The proximity of Cedar Springs Presbyterian Church offers spiritual fulfillment while the numerous dining options such as Carolina Ale House and Carrabba's Italian Grill provide convenient dining choices. Additionally, the presence of reputable medical facilities like Southeastern Retina Associates and Covenant Health ensures quality healthcare services for seniors. Overall, this area offers a blend of convenience, entertainment, and healthcare options that make it an attractive choice for senior living in Knoxville.

Places of Worship

  • Cedar Springs Presbyterian Church (0.4 miles)
  • Fellowship Church Knoxville (2.9 miles)
  • Concord United Methodist Church (3.9 miles)
  • First Cumberland Presbyterian Church (4 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Walmart Pharmacy (1.6 miles)
  • Heartland Infusion (1.9 miles)
  • Heartland Apothecary (2 miles)
  • CVS Pharmacy (2.6 miles)
  • Walgreens (2.6 miles)
  • Food City Pharmacy (2.9 miles)

Restaurants

  • Carolina Ale House (0.5 miles)
  • Culver's (0.5 miles)
  • Chipotle Mexican Grill (0.9 miles)
  • Cancun Mexican Restaurant (0.9 miles)
  • Carrabba's Italian Grill (1 miles)
  • Donatos Pizza (1.1 miles)
  • Pho 99 (1.1 miles)

Cafes

  • Kbrew (1.1 miles)
  • Starbucks (1.3 miles)
  • Sticky Rice Cafe (2.5 miles)
  • Starbucks (2.5 miles)
  • Hey Bear Cafe (2.6 miles)
  • Starbucks (3.1 miles)
  • Honeybee Coffee (3.4 miles)

Physicians

  • East Tennessee Cardiovascular Surgery Group PC (1.2 miles)
  • South Eastern Retina Associates (1.2 miles)
  • Southeastern Retina Associates (1.2 miles)
  • Allergy & Asthma Affiliates (1.3 miles)
  • KPA School & Behavior Clinic (1.3 miles)
  • Summit Medical Center (1.4 miles)
  • Westside Gastrointestinal Specialists (1.4 miles)

Hospitals

  • Covenant Health (2.4 miles)
  • Turkey Creek Medical Center, Labor And Delivery (3.7 miles)
  • Peninsula Hospital (4 miles)

Theaters

  • Regal Cinebarre West Town Mall (2.7 miles)
  • Regal Pinnacle ScreenX, 4DX, IMAX & RPX (4.3 miles)

Parks

  • PetSafe Park (3.1 miles)

Frequently Asked Questions

What floor plans and room types does Heritage Assisted Living offer?
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Assisted Living in Nearby Cities

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