The Courtyards at Johnson City - The Gardens

Pros

• The staff at The Courtyards at Johnson City shows care, compassion, and concern for the residents, creating a supportive environment.
• Residents appreciate the loving emotional support they receive, as many consider Courtyards their second family.
• The facility director is praised for running an excellent operation that prioritizes the residents' needs.
• Many families express gratitude for the responsive staff who address requests and ensure their loved ones are well cared for.
• Activities have improved significantly with the hiring of a dedicated activities director, providing more engagement opportunities for residents.
• The community is clean and well-kept, contributing to a pleasant living environment.
• The facility offers a variety of enjoyable activities and outings for residents, enhancing their quality of life.
• Families feel reassured knowing their loved ones are safe and settled in nicely at The Courtyards.
• Residents enjoy the home-like atmosphere, which provides a comforting alternative to traditional assisted living settings.
• Overall experiences with The Courtyards at Johnson City have been positive, with families expressing satisfaction regarding care and support received.

Cons

• The nursing staff was not sufficient for residents' needs, often resulting in no nurse being available or unanswered phone calls.
• There were attempts to bill for nursing care that was not provided, and they could not produce documentation for it.
• Items were reported stolen from residents' rooms, including cash and gift cards intended for staff.
• Staff seemed untrained to handle behavioral issues, leading to an incident where a resident was sent out and not allowed back.
• There have been budget cuts affecting activities, with bingo being the only common option available.
• The facility's environment felt spread out and dark, resembling more of a hospital setting than a welcoming home.
• Communication and administrative skills of some staff members were noted as areas needing improvement.
• A resident had difficulty due to being asked to leave after pulling out their catheter, with no refund provided despite having paid for the full month.
• The transition process can be challenging, but responsiveness from the staff is variable based on individual experiences.
• While food quality is generally acceptable, some residents feel it lacks seasoning and variety compared to home-cooked meals.

Review

The Courtyards at Johnson City has received a wide range of feedback from families and residents, reflecting both appreciation and concerns regarding the services provided. Many families express gratitude for the caring staff and the environment that allows their loved ones to heal. One family noted that prayer had been answered in finding a temporary safe haven for their loved one, recommending the facility to others in need. A heartfelt acknowledgment was also given to a representative from "A Place For Mom," who played a significant role in facilitating this placement.

Despite positive sentiments about staff care, several reviews highlighted some considerable shortcomings in nursing support. Families reported instances where nursing staff was insufficient to meet patient needs, with situations where no nurse was available or calls went unanswered. One family raised serious concerns about billing practices, claiming they were charged for nursing care that had not been rendered, which they could not substantiate with any documentation from the facility. Additionally, there were troubling reports of theft within resident rooms, including cash and gift cards intended as gestures of thanks for staff members.

Residents have formed attachments during their stay; however, transitions can be difficult when caregiving needs exceed what is available at The Courtyards. One reviewer discussed the difficulties faced by a loved one after undergoing a procedure that resulted in behavioral changes that necessitated his transfer out of the facility due to perceived inadequacies in handling his condition. This highlights an area where staffing training may need enhancement to adequately support residents with complex behaviors while ensuring dignity and respect are maintained.

On a more positive note, recent improvements have been observed under new leadership, particularly with changes made by an excellent newly promoted facility director who emphasizes putting residents first. With these improvements came upgrades in activities and events available for residents—a shift from previously limited options toward more engaging experiences facilitated by an enthusiastic activities director. However, some families feel there is still room for growth in other areas like meal quality and communication regarding administrative matters.

Families generally appreciate the communal feeling fostered within The Courtyards; many described it as feeling less institutional than other assisted living facilities. The community atmosphere includes amenities such as a kitchen centered around cooking shows akin to home life and outdoor spaces for gardening—elements that enhance the quality of living for residents. Yet there's an expressed desire for more robust activity programming and better transportation options so that residents can partake in off-campus trips.

Overall satisfaction emerges strongly when families share their experiences of moving loved ones into The Courtyards at Johnson City despite underlying challenges encountered along the way. Families often report feeling reassured knowing their relatives are safe and receiving attentive care—often remarking on how staff interactions show compassion and concern tailored towards individual needs. While many aspects are considered above average—such as affordability compared to similar facilities—the consensus indicates ongoing opportunities exist for improvement around staffing levels, meal quality, activities offered, security protocols regarding resident valuables, and effective communication between administration and families.

In conclusion, The Courtyards at Johnson City presents itself as both a nurturing environment with opportunities for growth amid its challenges—a place where residents can find companionship while receiving necessary support during critical times of transition in their lives. As ongoing efforts continue to address various issues brought up by residents' families—blending personal attention with procedural enhancements—the hope remains strong that these developments will create an even stronger community experience moving forward.

This part of Johnson City, Tennessee is a well-equipped and convenient area for senior living. There are several pharmacies nearby, making it easy to access necessary medications and health supplies. Additionally, there are reputable physicians and medical facilities in close proximity for any healthcare needs. The variety of restaurants and cafes offer a range of dining options, including fast food and casual dining establishments. For entertainment, there is a movie theater within a short distance. Transportation services such as U-Haul Moving & Storage and Enterprise Rent-A-Car are readily available for any travel needs. Places of worship are also within reach for spiritual nourishment. Overall, this area provides seniors with access to essential services and amenities in a comfortable and convenient setting.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• The Compounding Lab Johnson City (2.8 miles)
• Hillcrest Drug Store (2.8 miles)
• Walgreens (3.1 miles)
• West Towne Pharmacy (3.4 miles)

Physicians

• Mountain States Psychiatry EAP (1.3 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.3 miles)
• Appalachian Pain Rehab Associates (1.4 miles)
• Tri-State Cardiology PC (1.6 miles)
• Sunrise Medical Assoc (1.6 miles)
• Watauga Medical Clinic (1.8 miles)
• Dr. Torrey J. Carlson & Associates (2 miles)

Restaurants

• Gourmet and Company (1.5 miles)
• Babylon (1.8 miles)
• Fazoli's (1.8 miles)
• McDonald's (1.8 miles)
• Zaxby's (1.8 miles)
• Chipotle Mexican Grill (1.8 miles)
• Olive Garden (1.9 miles)

Cafes

• Starbucks (1.8 miles)
• Open Doors Coffeehouse (2.1 miles)
• Dos Gatos Coffee Bar (2.4 miles)
• Panera Bread (3 miles)
• Starbucks (3.3 miles)

Theaters

• AMC Johnson City 14 (2.1 miles)

Transportation

• U-Haul Moving & Storage (2.2 miles)
• Enterprise Rent-A-Car (2.2 miles)

Places of Worship

• St Mary's Church (2.3 miles)
• Covenant Presbyterian Church (2.3 miles)
• Discover Life Church (2.6 miles)

Parks

• Winged Deer Park (2.8 miles)

Hospitals

• Center For Women's Health (3.3 miles)
• James H. Quillen VA Medical Center (3.3 miles)
• Franklin Woods Community Hospital (3.3 miles)