Home Helpers of Cleveland, TN

Pros

• The staff are friendly, professional, and genuinely caring.
• Home Helpers is described as state-of-the-art for helping clients remain in their home environment.
• The service is outstanding with top-notch communication and coordination.
• Caregivers like Mary are trusted, attentive, and treated like family.
• The office staff provide reliable scheduling, transparency, and responsive follow-up.
• The company demonstrates compassion and goes the extra mile for clients and families.
• Clients value flexible hours, punctuality, and respect for the home, leading to peace of mind.

Cons

• A reviewer described Amanda as not helpful or accommodating.
• The reviewer stated the owners did not return their call and were not bothered to assist.
• The reviewer said they would not recommend the agency.
• The reviewer stated they would not want the agency to care for their mother after dealing with them.

Review

The collection of experiences shared about Home Helpers of Cleveland paints a cohesive picture of a home-care partner that caregivers families can rely on. Across multiple stories, clients describe a combination of warmth, professionalism, and practical support that helps loved ones stay safely in their own homes. The overarching sentiment is that the team delivers high-quality, patient-centered care with a level of attentiveness that reassures families that their relatives are in capable hands. The office staff and caregivers are repeatedly praised for approaching every assignment with compassion and a readiness to help beyond the minimum.

A recurring theme is the people behind the service. Families speak of friendly, professional, and genuinely caring staff who show up on time and ready to assist in whatever way is needed. The company is framed as "state-of-the-art in helping those of us who are trying to remain in our home environment," with offices and caregivers described as compassionate and versatile. The care plans, scheduling, and billing are presented as transparent and accessible, contributing to a smooth overall experience. This personal touch - together with dependable communication - helps families feel confident that their loved ones are receiving thoughtful, attentive care.

One particularly memorable account centers on Mary, a caregiver who works with a 93-year-old Vietnam Veteran named Charles Rayfield. Mary's approach began by earning trust, especially for tasks that Charles preferred to keep within the family. Over time, she became a trusted daily presence who could also lend a hand with household duties and even teach his wife how to order groceries online for delivery. The wife notes that this grocery-delivery capability has freed up time for her to focus on other things, illustrating how the service can streamline daily life and enhance independence for both the patient and family.

Other families underscore the reliability and consistency of the service. Several reviews highlight flawless communication between the office, caregivers, and families, with caregivers arriving punctually and providing the needed level of support. The caregivers are described as kind, conscientious, and engaged - happy to follow the family's suggested activities while also offering their own ideas to keep a loved one engaged. The combination of compassionate care and practical housekeeping helps maintain a safe, orderly home while reducing the burden on family members.

The experience of coordinating transportation and appointments stands out as another strong point. Families recount how Kevin, Elena, Penny, and the broader team respond quickly to transportation needs for medical appointments and other obligations, often on short notice. The staff's willingness to go the extra mile - delivering flowers for Mother's Day, arranging rides, or making special trips to check in - shows a level of partnership that goes beyond routine caregiving. The overarching message is that the team truly cares about their clients, treating their concerns with urgency and respect.

The positive sentiment is reinforced by stories of deep appreciation for the care provided to parents and loved ones. Several reviews describe the staff as becoming part of the family, trusted caregivers who contribute to their loved ones' happiness and health. Clients speak of sitting and living with dignity, knowing their parents are in good hands, and feeling a sense of peace that comes from dependable, compassionate care. The staff's ability to adapt to changing schedules and needs - while maintaining high standards of professionalism - emerges as a hallmark of the service.

There is one contrasting note in the collection, reflecting that no experience is perfect for everyone. One reviewer raises concerns about cooperation and responsiveness, expressing frustration with communication and solicitation of owner contact. This perspective acknowledges that while the majority view is overwhelmingly positive, there are instances where experiences diverge, and it's important to recognize and address such feedback. The reviewer urges caution about posting responses and expresses strong dissatisfaction with the level of engagement they experienced. This reminder serves as a counterbalance to the otherwise glowing testimonials, illustrating that a successful home-care partnership is built on consistent, responsive communication.

Overall, Home Helpers of Cleveland emerges as a trusted partner for families seeking in-home care. The combination of compassionate staffing, clear communication, reliable scheduling, and practical support - such as transportation and online care planning - helps families maintain independence for their loved ones while easing the burdens on caregivers. The founders and the local team are repeatedly praised for their dedication, from personalized care decisions to small, thoughtful acts that reinforce a sense of family and belonging. For families evaluating in-home care options, the collective voice here highlights a provider that many have trusted through challenging times, often describing the experience as a true blessing and a godsend.

This part of Cleveland, Tennessee offers a convenient and accessible location for senior living, with a variety of healthcare options in close proximity including physicians, hospitals, and pharmacies. There are also several places of worship nearby for those seeking spiritual fulfillment. Additionally, the area provides a range of dining options, from casual fast food to sit-down restaurants. For those who enjoy a relaxing cup of coffee or tea, there are cafes within a short drive from the community. Overall, this part of Cleveland offers seniors the necessary amenities and services to support a comfortable and fulfilling lifestyle.

Physicians

• Bradley Pediatrics (0.3 miles)
• Cleveland Family Physicians (0.3 miles)
• Voytik Center for Orthopedic Care (0.3 miles)
• Family Medicine Center (0.3 miles)
• Dr Clairmont (0.3 miles)
• Behavioral Health Of Cleveland (0.3 miles)
• Covenant Family Medicine (0.4 miles)

Hospitals

• National Healthcare-Cleveland (0.3 miles)
• Cleveland Community Hospital (0.3 miles)
• Skyridge Medical Center Westside Campus (0.3 miles)
• T C Thompson Children's Hospital (0.3 miles)
• Tennova Healthcare (1.6 miles)
• Pediatrix Medical (1.6 miles)
• Erlanger Health Systems (6.9 miles)

Restaurants

• Cracker Barrel (0.4 miles)
• Zaxby's (0.5 miles)
• Old Fort Restaurant (0.6 miles)
• McDonald's (0.6 miles)
• Sonic Drive-In (0.6 miles)
• Burger King (0.7 miles)
• City Cafe Diner (1 miles)

Pharmacies

• Cherokee Medical Supply (0.5 miles)
• Preferred Cherokee Pha (0.5 miles)
• Walgreens (1.1 miles)
• Cooke's Food Store (1.1 miles)
• Mouse Creek Pharmacy (1.7 miles)
• Central Drug Store (1.7 miles)
• Walgreens (2 miles)

Places of Worship

• St Therese Catholic Church (0.9 miles)
• Westmore Church of God (1.1 miles)
• Church Of God Legal Service (1.3 miles)
• Church of God of Prophecy Office of the General Overseer (1.4 miles)
• The Church At Grace Point (1.5 miles)
• Southern Baptist Convention (1.6 miles)
• First Baptist Cleveland (3 miles)

Cafes

• Peet's Coffee and Tea (1.5 miles)
• Panera Bread (1.8 miles)
• Ocoee Coffee (1.8 miles)
• Starbucks (2.5 miles)
• Bear Brew Coffee (2.7 miles)