Compassion Care Of Tennessee

Pros

• The clinic's first visit was extremely positive, with a professional atmosphere and thoughtful, kind staff.
• Dr. Stacey and the staff are amazing; the service and care are impeccable.
• All of the staff are compassionate.
• Compassion Care Clinic is described as a safe space for patients.
• A counselor who works with vulnerable populations endorses the clinic as a PCP and frequently refers clients there.
• Stacey and the staff were very supportive and professional.

Cons

• The clinic is described as having virtually zero compassion or care.
• Patients report persistent PA and testing delays and overall poor quality of care, sometimes with higher costs.
• Some staff allegedly refused to email medical records, claiming HIPAA violations, unless threatened with legal action.
• Wait times are described as ridiculous, with appointments starting late and prescriptions not being called in.
• Front desk staff are criticized as rude and unprofessional.
• There are accusations of inadequate exams and overbilling, including refusals to provide required immunizations.
• One provider is accused of not caring about mental health and dismissing patients' mental-health concerns.

Review

Compassion Care Clinic draws a striking contrast between its name and the broad range of experiences patients report. For every glowing note about kindness and thoroughness, there are caustic accounts of delays, poor communication, and a sense that compassion isn't consistently practiced. A number of reviewers describe the clinic as a place where the stated mission to care for patients seems at odds with real-world care, while a smaller group of patients recount genuinely positive visits where they felt supported and listened to. Taken together, the feedback paints a clinic that elicits very strong opinions on both ends of the spectrum.

Several reviewers paint a troubling picture of chronic delays that ripple through the entire care process. Patients describe persistent delays in physician assistants, testing, and referrals, with some noting that these delays translate into higher medication costs or the inability to fill prescriptions. The frustration isn't limited to long waits in the exam room; it extends to the impression that timely, efficient care is not a given, and that the consequences can be tangible and costly. One reviewer even highlights the broader impact of this pattern, suggesting that the experience at this clinic is a marked departure from what they've encountered elsewhere.

A recurring thread concerns the handling of medical records and patient information. At least one reviewer recounts an attempt to obtain a copy of records by email, only to face resistance from staff who claimed it was illegal or a HIPAA violation. The claim is countered by comparisons to other facilities like Vanderbilt, TOA, and Tennova, which reportedly released records via email without issue. The critic urged management to educate staff on the laws and policies surrounding medical records, noting that threats of attorney involvement should not be necessary to obtain one's own records. This issue adds to an impression that administrative processes are not consistently aligned with patient rights or best practices.

The personalities and policies of the staff are a focal point for many reviews. Some describe a front desk team member as rude and unhelpful, and note that attempts to make or confirm appointments can be fraught with delays or miscommunication. A particular comment about a front-desk employee with distinctive hair color underscores a broader concern about respect and professionalism in the front office. On the clinical side, reviewers recount a spectrum of experiences: some feel the team is competent, thorough, and genuinely caring, while others question the provider's approach to mental health, chronic conditions, and appropriate referrals. In one pointed claim, a patient accuses a specific clinician, Stacey Michelin, of putting care for mental health on the back burner or of prioritizing patient volume over patient well-being.

Amid the criticism, there are clear voices of praise that emphasize compassion and thoroughness. One reviewer who identifies as a mental health professional describes Compassion Care Clinic as a "SAFE SPACE" where providers meet patients where they are, acknowledge progress, and offer ongoing support with warmth and empathy. This perspective highlights the kind of care that many patients seek: a clinician who validates experiences, provides clear guidance, and maintains a patient-centered stance. In another positive note, a patient claims that Dr. Stacey and her staff are "amazing" and that the service and care are impeccable, even if they concede that wait times can be lengthy and the overall experience fluctuates.

The patient experiences around visits vary dramatically over time. A first-visit positive impression is reported, with claims of a professional atmosphere and kind staff. Yet other reviews describe increasingly disappointing experiences: extended wait times - sometimes hours - during routine visits, reliance on student nurses or PAs who may seem rushed or not fully thorough, and difficulties getting prescriptions to be called in promptly. A recurring complaint is the sense that administrative systems and clinic workflow are undermining the clinical encounter, leaving patients feeling unseen or underserved despite a provider's expertise. The tension between perceived compassion and actual practice appears to be a defining characteristic of many encounters.

Finally, there are specific comments about pediatric care, school immunizations, and billing. One reviewer condemns the clinic as careless with exams, noting a lack of proper checks and a denial of required immunizations despite school requirements. The same commenter alleges being billed for services that produced little or no care, and accuses the staff of rudeness. Others counter with more neutral or positive pediatric experiences, but the overall picture is a clinic where concerns about thoroughness, accuracy, and appropriate care for children coexist with testimony about compassionate, attentive service in other instances. The mix of impressions suggests that experiences can be very different from visit to visit and person to person.

Overall, the collection of reviews reveals a clinic that inspires strong, divergent reactions. For some, Compassion Care Clinic is a place of genuine empathy, comprehensive care, and supportive practitioners who make efforts to meet patients where they are. For others, it is a source of frustration - marked by delays, administrative confusion, questions about how policies are applied, and perceived gaps in professionalism or reliability. The core themes - wait times, record handling, perceived empathy and thoroughness, billing concerns, and the variability of patient experiences - point to opportunities for clearer communication, more consistent processes, and a renewed emphasis on the patient experience at every touchpoint.

Coldsville, Tennessee, offers a variety of amenities and services that may appeal to seniors looking for a vibrant community. With a range of restaurants such as Campbell's Kitchen and Wagon Wheel Cotterell's Family Restaurant nearby, there are plenty of dining options to choose from. Additionally, the proximity of pharmacies like Walgreens and Town & Country Drugs ensures easy access to medications and healthcare needs. For medical care, North Clarksville Medical is conveniently located within 1.4 miles. Places of worship such as Mosaic Church and Protection of the Holy Virgin Mary Orthodox Church provide spiritual support for residents. Parks like Heritage Park and Clarksville Greenway offer opportunities for outdoor recreation and relaxation. Public transportation options such as Enterprise Rent-A-Car are available for those who prefer not to drive. Overall, Coldsville presents a welcoming environment with essential services that cater to the needs of older adults seeking a comfortable living situation in the area.

Restaurants

• Campbell's Kitchen (0.7 miles)
• Dodge's Pizza (1.5 miles)
• Hardee's (1.6 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• McDonald's (1.7 miles)
• Wagon Wheel Cotterell's Family Restaurant (1.8 miles)
• Taco Bell (1.8 miles)

Physicians

• North Clarksville Medical (1.4 miles)
• Cumberland Surgical (1.9 miles)
• Price, David Two Rivers Surgical Associates (2 miles)
• Clarksville Eye Clinic (2.1 miles)
• Psychiatric Consultants Of Tn (2.9 miles)
• Sleep Unlimited (5.9 miles)
• Gateway Medical Associates (6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Town & Country Drugs (1.8 miles)
• Kroger Pharmacy (1.8 miles)
• Walmart Pharmacy (1.9 miles)
• Andy's Pharmacy (3.7 miles)
• Walgreens (4.9 miles)
• Town and Country Drugs (4.9 miles)

Places of Worship

• Mosaic Church (1.7 miles)
• Protection of the Holy Virgin Mary Orthodox Church (2.2 miles)
• Greater Missionary Baptist Mission (2.8 miles)
• Church of Christ-Student Center (4.6 miles)
• Madison Street United Methodist Church (4.6 miles)
• Forest Street United Methodist Church (5 miles)
• General Conference Of Seventh-Day Adventists (5.3 miles)

Parks

• Heritage Park (2.8 miles)
• Clarksville Greenway (4.3 miles)
• Liberty Park (4.4 miles)
• Dunbar Cave State Natural Area (6.9 miles)

Transportation

• Enterprise Rent-A-Car (6.6 miles)

Cafes

• Starbucks (6.6 miles)
• Black Rifle Coffee Company (7.3 miles)
• Starbucks (7.7 miles)
• Starbucks (7.9 miles)

Hospitals

• St Thomas Hospital (6.6 miles)
• Grace Healthcare (7.2 miles)