Southern Heritage Assisted

Pros

• Many families expressed gratitude for the friendly and helpful staff at Southern Heritage, highlighting the attentive care provided to their loved ones.
• Residents appreciated the quality of meals, often describing them as delicious and well-prepared.
• The community was noted for maintaining a clean and comfortable environment, contributing to a positive atmosphere for residents.
• Families found value in the facility's smaller setting, allowing for more personalized care and better communication between staff and families.
• Despite some concerns about activities, several reviews mentioned that the available activities were fun and well-organized, creating opportunities for resident engagement.
• Visitors commented on the welcoming environment during tours, leaving a good impression of the community’s overall ambiance.
• Many reviewers felt relieved knowing that their loved ones were happy and content in Southern Heritage, affirming that they had made a great choice for their care.

Cons

• The facility has filthy, overflowing garbage near the back doors and in the laundry room, creating a foul smell.
• Housekeeping is inadequate, with staff not properly cleaning social areas or wiping down surfaces after meals.
• Residents have reported feeling unsafe due to incidents involving drug sales and unlicensed individuals driving other residents around.
• The management allegedly prioritizes money over resident care, raising rent illegally and providing minimal services.
• There are complaints about limited activities available for residents, leading to boredom.
• Some residents feel that the staff is overworked and struggling to meet the needs of all residents.
• Medical treatment has been denied in some cases, with family members not being notified of critical issues.
• While the administrators may appear friendly, there have been reports of them being confrontational with residents during conflicts.
• A lack of outings and variety in activities can result in a less engaging environment for residents.

Review

Southern Heritage has garnered a range of reviews, offering a multifaceted view of the facility's environment, staff interactions, activities provided, and overall resident satisfaction. Many families have expressed their gratitude for the attentive care their loved ones received at the facility. A common theme throughout the positive reviews is the warmth and kindness of the staff. Residents and their families reported that the staff members were always available to assist with any needs or concerns, which created a reassuring atmosphere for both residents and relatives. New administrator Laurie was specifically noted for her sweet disposition and proactive approach in caring for residents.

Activities seem to be an essential aspect of life at Southern Heritage, with many positive mentions regarding daily engagement opportunities. Various organized events such as bingo sessions, entertainment visits, craft activities, and group meals contributed to the overall satisfaction reported by both residents and their families. The communal dining experience was highlighted as enjoyable with food quality being appreciated; many residents described how delightful meals were prepared, creating a home-like atmosphere that reminded them of family gatherings. For some families, this active community life provided peace of mind knowing that their loved ones were engaged and content.

However, contrary narratives emerged within certain reviews that painted a contrasting picture regarding sanitation standards and overall management protocols at Southern Heritage. Some reviewers raised serious concerns about cleanliness issues such as overflowing garbage near back doors and unsatisfactory maintenance in shared spaces like laundry rooms. Suggestions for improvement included regular cleaning schedules post-meal service to ensure hygiene standards are upheld consistently. A sentiment echoed among dissatisfied customers was that financial aspects seemed prioritized over resident care, causing disillusionment regarding management practices.

Another area of concern mentioned by residents included limited excursions outside the facility—despite there being more than adequate indoor activities available. The absence of organized outings left some residents feeling confined within the community limits; they expressed a desire for broader experiences beyond scheduled events held on-site to explore local attractions or nature walks nearby. While those who enjoyed structured programming found solace in what was offered, others yearned for more diverse options to stimulate social interaction.

Some accounts indicated troubling issues tied to safety within the community itself. Reports emerged suggesting possible illegal activities amongst certain residents—namely drug dealing—which understandably heightened anxiety for families concerned about their loved one's safety in an assisted living environment that should prioritize well-being above all else. Furthermore, instances where urgent medical assistance requests were reportedly neglected added to frustrations directed toward management decisions undermining resident care.

Despite these divided opinions on cleanliness and safety protocols alongside specific activity provisions at Southern Heritage Assisted Living Facility, many families still found value in choosing this location for elderly loved ones due largely to its convenient proximity while also recognizing moments when dedicated staff exceeded expectations during challenging scenarios often associated with elder care environments like these. Overall feelings surrounding Southern Heritage tended toward optimism but came tempered with valid requests advocating improvements around cleanliness standards alongside greater attentiveness from administration concerning critical situations affecting residing individuals’ health conditions or security needs ensuring this institution can genuinely fulfill its commitment towards compassionate caregiving within future years ahead.

Restaurants

• Sonic Drive-In (0.2 miles)
• Chef Lin (1 miles)
• Little Caesars Pizza (1.4 miles)
• Arby's (1.4 miles)
• McDonald's (1.4 miles)
• Arby's (1.5 miles)
• Burger King (1.5 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walmart Pharmacy (0.6 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.3 miles)
• Octapharma Plasma (2.3 miles)
• Longley Pharmacy (2.6 miles)
• Food City #214 (2.8 miles)

Physicians

• The Ridge Family And Cosmetic Dentistry (0.4 miles)
• Chattanooga Family Practice (0.9 miles)
• Nathan Hartgrove, MD (0.9 miles)
• Physicians Care (0.9 miles)
• Parkridge Medical Group (1 miles)
• Chattanooga Womens Specialists (1.1 miles)
• East Ridge Eye Center (1.1 miles)

Hospitals

• Galen of Tennessee (1.1 miles)
• Diabetes Care Center (3.4 miles)
• Memorial Health Care System (3.7 miles)
• Alton Park Cmmnty Health Center (4.3 miles)
• Cleveland Imaging (4.7 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (1.9 miles)
• Velo Coffee Roasters (4.7 miles)

Places of Worship

• Power Plant Ministry Center (1.9 miles)
• New Covenant Fellowship Church (3.1 miles)
• Pleasant Hill Baptist Church (3.3 miles)
• Rossville Church of Christ (3.5 miles)
• Fairview Baptist Church (4.3 miles)
• Ridgedale Baptist Church (4.3 miles)

Parks

• Missionary Ridge Tunnel (2.9 miles)
• Gilbert Stephenson Park (3.1 miles)
• Chickamauga and Chattanooga National Military Park (3.9 miles)

Transportation

• CHA employee lot (3.8 miles)