BrightStar Healthcare

Pros

• Initially, the experience with BrightStar was good.
• The previous sitter's performance was satisfactory during their time with us.
• The sitter who called late showed effort by reaching out for directions.
• The availability of sitters during weekdays seems to be decent.

Cons

• The sitter did not show up for their shift, leaving the customer without any assistance.
• The previous sitter left before the replacement arrived, causing a gap in coverage.
• A sitter called 30 minutes late and admitted being lost, inconveniencing the customers who were unable to leave their brother alone.
• The reviewer has heard that weekend coverage is usually very poor.

Review

BrightStar initially provided a positive experience for this family, as they were satisfied with the care their loved one received. However, their opinion quickly changed when a sitter failed to show up for her scheduled shift. This unfortunate incident left them without a caregiver and caused immense stress and uncertainty.

To make matters worse, the previous sitter had already left before her replacement arrived, leaving the family in a vulnerable position without any assistance. This sudden lapse in coverage was undoubtedly frustrating for the family, especially considering their brother's condition on hospice care.

As if one no-show wasn't enough, the next incident occurred on the same night. A sitter reached out to inform the family that she was lost and requested assistance in finding their home. Unfortunately, given their current circumstances with a terminally ill family member, it was impossible for them to leave him alone and go meet the sitter. Consequently, they were once again left without any support or caregiving services.

These unsettling experiences have raised concerns about BrightStar's weekend coverage. The family has heard from others that there tends to be poor availability of caregivers during weekends—a troubling prospect considering the essential nature of consistent care for someone on hospice services.

The initial good impression of BrightStar has been overshadowed by these incidents of no-shows and disorganized communication. Families relying on professional caregiving services expect reliability and dependability, especially when dealing with sensitive situations such as hospice care.

While these particular incidents may not necessarily reflect BrightStar's overall reputation or track record, it is crucial for them to address these issues promptly and ensure that such occurrences are minimized or eliminated altogether. Consistency in staffing and reliable weekend coverage are vital aspects that need improvement in order for families to place their trust in BrightStar's caregiving services.

In conclusion, though initially satisfied with their experience at BrightStar, this family encountered significant issues when two sitters failed to show up—one even requiring assistance in finding their residence. The consequent lack of coverage caused distress and inconvenience, especially given the delicate situation of their brother being on hospice care. Reports of poor weekend availability have further exacerbated concerns about BrightStar's reliability and dependability. It is imperative for BrightStar to address these incidents promptly and focus on improving their staffing consistency and weekend coverage to regain trust from families relying on their caregiving services.

This part of Chattanooga, Tennessee, offers a variety of amenities and services that cater to senior living needs. There are several restaurants within a close proximity, including fast-food options like Krystal, Taco Bell, and McDonald's, as well as sit-down establishments such as Amigo Mexican Restaurant and Chick-Fil-A. Additionally, there are multiple pharmacies and physicians' offices nearby for easy access to healthcare services. Places of worship like Ridgedale Baptist Church and New Covenant Fellowship Church provide spiritual support for residents. The area also features a few cafes for leisurely outings, as well as a theater and parks for entertainment and outdoor activities. With hospitals such as Cleveland Imaging and Atrium Imaging Center in the vicinity, seniors can feel secure knowing medical care is easily accessible. Overall, this part of Chattanooga offers convenience, comfort, and community for those considering senior living options.

Restaurants

• Krystal (0.2 miles)
• Taco Bell (0.4 miles)
• McDonald's (0.4 miles)
• India Mahal Restaurant (1.2 miles)
• Amigo Mexican Restaurant (1.6 miles)
• Subway (1.6 miles)
• Chick-Fil-A (1.6 miles)

Transportation

• CHA employee lot (0.7 miles)

Places of Worship

• Ridgedale Baptist Church (0.9 miles)
• New Covenant Fellowship Church (1.7 miles)
• Power Plant Ministry Center (2.8 miles)

Physicians

• Advanced Center For Sleep Disorders (1.1 miles)
• Center For Family Medicine By Physicians Care (1.6 miles)
• Galen Medical Group (1.7 miles)
• VA Chattanooga Clinic (1.7 miles)
• Raphlan Medical Associates (1.7 miles)
• Raphael Dada Lanade (1.7 miles)
• Chattanooga Ob/Gyn Center (1.8 miles)

Theaters

• Regal Hamilton Place (1.5 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Moore & King Pharmacy (1.7 miles)
• Designer Drugs (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• ""Walmart Stores"" (2.9 miles)
• Walgreens (3.1 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (1.9 miles)
• Starbucks (2.2 miles)
• Starbucks (2.6 miles)
• Starbucks (2.9 miles)

Hospitals

• Cleveland Imaging (1.9 miles)
• Atrium Imaging Center (2 miles)
• Galen of Tennessee (2.5 miles)

Parks

• East Brainerd Heritage Park (2.7 miles)