Visiting Angels of Nashville

Pros

• The assistant director Kassey Miller demonstrated exceptional compassion and professionalism, even taking proactive hands-on steps to assist a patient.
• Allie and her team went above and beyond for a grandfather with dementia and veteran status, ensuring the family had everything they needed and checking in personally.
• Angel, the owner/manager, was incredibly helpful and resourceful in pairing an elderly neighbor with suitable caregivers, providing a lifeline.
• The caregivers were kind and helpful, contributing to a positive, supportive experience.
• The Visiting Angels team delivered a superb, start-to-finish experience, significantly increasing the elderly mother's quality of life.
• The staff were great and promptly responsive to needs, reflecting reliable care.
• The service comes highly recommended for anyone seeking support for an elderly family member or neighbor.

Cons

• Visiting Angels struggles to have all of its employees vaccinated against COVID.

Review

Over the weekend, a single encounter with Visiting Angels left a lasting impression on a family, underscoring the blend of compassion, professionalism, and practical support that the agency brings to home care. The Assistant Director, Kassey Miller, stopped by to discuss services and explain options with patience and clarity. What stood out most was not just the thoroughness of the information, but Miller's willingness to step in personally when a family member needed help. Found to be handling a catheter bag that had become dangerously full, she took charge, showing the kind of hands-on dedication that goes beyond typical responsibilities. She guided the family through the correct process and drained the bag on-site, a pivotal moment that prevented potential complications and left the family feeling reassured rather than overwhelmed. It's clear that her readiness to assist in a moment of crisis exemplified a level of care that families remember long after the visit.

Elsewhere in the region, Allie and her team earned high praise for their work with another family's grandfather, who lives with dementia and is a veteran. The caregivers were described as kind, capable, and attentive, but Allie's role extended beyond routine care. She made sure the family had everything they needed and frequently checked in herself to ensure the household and loved one were faring well. This combination of dependable support and personal follow-through created a sense of ongoing partnership, giving the family confidence that their loved one's needs were being met with both expertise and genuine concern.

Another compelling story highlights how Visiting Angels can serve as a critical lifeline for elderly neighbors who lack family support. In this account, Angel - the owner and manager - proved to be incredibly resourceful, matching a gentleman who faced illness and rehab transitions with caregivers who could assist with light cleaning, grocery trips, and meaningful companionship. The caregiver network provided practical help while also offering social interaction, creating a steadier routine for someone otherwise navigating precarious health and care gaps. The sentiment is clear: for anyone who is struggling to support an aging neighbor or family member, Visiting Angels emerges as a reliable and essential choice.

A personal experience shared by a caregiver's family further reinforces the value of the Visiting Angels team. The relationship with Lisa and Angel, described as primary contacts, left a strong impression. The caregivers were consistently kind and helpful, and the family appreciated the reliability and warmth they brought to the caregiving arrangements. While the praise is abundant, it is tempered by a practical note about vaccination policies. Like many service providers, Visiting Angels faced the challenge of aligning caregiving with vaccination status. The team was upfront about what they could provide and offered families the autonomy to decide how to proceed when a vaccinated caregiver could not be assigned. This transparency and flexibility were viewed positively, reinforcing trust even when expectations could not always be perfectly matched.

Across multiple testimonials, a common thread emerges: Visiting Angels delivered relief and stability during difficult times. Families described a meaningful difference in their loved ones' quality of life after the agency's involvement, from enabling more dignified, attentive care to restoring a sense of balance for overwhelmed relatives. The staff's professionalism - paired with genuine empathy - allowed families to focus on what mattered most: being present with loved ones and making the most of the time they have together. The overarching message is one of deep gratitude and a clear willingness to rely on Visiting Angels for ongoing discharge care and continued support.

Taken together, these experiences paint a portrait of a home care service that people turn to in moments of vulnerability and reliance. The team's willingness to go beyond standard duties, their consistent follow-through, and their capacity to adapt to unique situations - whether draining a catheter bag, arranging companionship for a veteran with dementia, or coordinating care for a neighbor without family - reflect a holistic approach to elder care. Families repeatedly emphasize gratitude, trust, and a strong recommendation for Visiting Angels, underscoring the meaningful difference that compassionate, well-coordinated in-home care can make in maintaining dignity, comfort, and connection for aging loved ones.

This area of Brentwood, Tennessee offers a convenient and accessible location with a variety of amenities nearby. There are several cafes, restaurants, pharmacies, and physicians within a short distance, making it easy to access essential services and enjoy dining options. In addition, there are multiple places of worship for those seeking spiritual fulfillment, as well as parks for outdoor recreation and relaxation. The proximity to hospitals and medical facilities provides peace of mind for seniors who prioritize healthcare accessibility. Overall, this neighborhood in Brentwood offers a well-rounded community with various resources to support a comfortable and fulfilling senior living experience.

Cafes

• Starbucks (0.2 miles)
• Starbucks (1.3 miles)
• Starbucks (1.5 miles)
• Crieve Hall Bagel Co. (2.4 miles)
• Starbucks (5.5 miles)
• Starbucks (5.7 miles)
• Starbucks (5.9 miles)

Physicians

• The LASIK Vision Institute (0.4 miles)
• Maryland Farms Family Practice (1 miles)
• Maryland Farms Pediatrics (1.2 miles)
• Nashville Vision Associates At Brentwood Medical Center (1.5 miles)
• Tennessee Pediatrics (1.7 miles)
• Neurology Specialists of Middle Tennessee (3.8 miles)
• Vanderbilt Lung Institute One Hundred Oaks (4.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.6 miles)

Restaurants

• Sonic Drive-In (0.9 miles)
• McDonald's (1.1 miles)
• Uncle Julio's (1.1 miles)
• Jason's Deli (1.3 miles)
• Chick-Fil-A (1.4 miles)
• Cracker Barrel (2.9 miles)
• Chick-Fil-A (3.4 miles)

Places of Worship

• Brentwood United Methodist Church (1.4 miles)
• Fellowship Bible Church - Brentwood Campus (3.8 miles)
• Calvary United Methodist Church (5.2 miles)

Parks

• Crocket Park (4 miles)
• Sevier Park (5.4 miles)
• Owl Creek Park (5.4 miles)
• Percy Warner Park (5.4 miles)
• Dog Park At The Fairgrounds (5.8 miles)
• Whitsett Park (6.3 miles)
• Fannie Mae Dees Park (6.9 miles)

Theaters

• Regal Hollywood ScreenX & RPX - Nashville (4.4 miles)
• Regal Green Hills (5.2 miles)
• Belcourt Theatre (6.7 miles)

Hospitals

• Vanderbilt University (4.5 miles)
• Vanguard Health Systems (4.5 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (7 miles)
• 8S Quiet Room (7 miles)
• VA Hospital (7.1 miles)
• VUMC 9 South (7.1 miles)