Heritage Assisted Living

Pros

• Heritage has professional staff who care deeply for residents.
• The atmosphere is small, family-like and friendly, with staff who recall residents' names and understand their needs.
• The dining area feels like a home dining room, and the food is tasty.
• The memory care environment is nurturing and comforting, helping residents feel calmer and happier.
• Memory Care staff such as Evelyn, Stacey, Karen, and Margaret are amazing and attentive.
• Assisted Living staff - Marion, LA, Niecey, Liken, Shannon, and Jennifer - are kind and cater to residents' needs.
• Leadership by Betsy (Director) and Allyson (Nurse Director) demonstrates effective communication and management, while providing engaging activities and a wholesome environment.
• The community and staff are amazing, and residents feel at home with welcoming family-like interactions.
• Heritage is a wonderful place where management and staff are professional, courteous, and go out of their way to help residents.
• The facility offers excellent physical therapy, cuisine, and activities, and residents are well cared for and loved.

Cons

• Be fair warned the administration here are not smarter than a 5th grader

Review

Heritage Assisted Living and Memory Care in Madison, Alabama offers a small, family-like atmosphere that feels like a true home away from home. Families describe a setting where the staff genuinely know the residents, recalling names and attending to individual needs with care and understanding. The dining area is arranged to resemble a cozy home dining room, and the kitchen team receives special praise for making meals that residents enjoy. This combination of familiar surroundings and attentive service helps create a comforting environment where daily life is thoughtful and welcoming.

In the memory care wing, the experience has been especially meaningful for loved ones. One mom has settled into a nurturing and comforting environment that leaves her calmer and happier. The dedicated memory care team - Evelyn, Stacey, Karen, and Margaret - are repeatedly commended for being amazing and attentive, providing the kind of supportive care that families notice and value. Their presence seems to bring a steady sense of calm and assurance to both residents and their families, reinforcing the sense that this is a place where residents are truly cared for.

The assisted living side is equally praised, with dads and husbands feeling secure and content because the staff consistently meets their needs. Marion, LA, Niecey, Liken, Shannon, and Jennifer are highlighted as especially kind and accommodating, taking the time to address individual preferences and routines. For families, seeing their loved one express joy and satisfaction, and hearing them share appreciation for the care they receive, makes a significant difference. The sense that mom and dad are well cared for and not a burden to their spouse or children is a common thread throughout many reviews.

Leadership and communication at Heritage are frequently singled out as strong points. Betsy, the Director, and Allyson, the Nurse Director, are praised for their effective management and open lines of communication. They are noted for implementing a calendar of meaningful activities, including Bible study, entertainment, and various engaging programs, all designed to maintain a wholesome, enriching environment for residents. The consistent emphasis on connection, routine, and joy contributes to the overall impression of a well-run community where residents can thrive.

Beyond individual staff praise, reviewers consistently describe a warm community and a responsive team. Families appreciate the facility's commitment to opportunities for social engagement, physical therapy, good cuisine, and a broad array of activities. The smaller, intimate setting is described as conducive to forming friendships and fostering a sense of belonging among residents. The combination of caring staff, active programming, and a home-like atmosphere creates a positive experience for both residents and their families, reinforcing the sense of belonging and comfort the facility strives to provide.

There are also personal stories that reinforce the depth of care at Heritage. One resident in memory care has lived there for almost two years and remains content, with family members noting that she is well cared for and loved by the staff. Another reviewer mentions a particularly capable maintenance team member who contributes to keeping the building in excellent shape, which adds to the overall sense of a well-maintained, comfortable home for residents. In one candid reflection, a reviewer notes a stark contrast in opinion, describing administration as not "smarter than a 5th grader." This singular perspective stands as a counterpoint to the overwhelmingly positive feedback, reminding readers that experiences can vary and that feedback from multiple viewpoints shapes a fuller picture.

Overall, Heritage Assisted Living and Memory Care emerges as a place where residents can truly feel valued and cherished. The community is described as small and intimate, with staff who treat residents like family and families like partners in care. The dedicated memory care and assisted living teams, led by Betsy and Allyson, work together to provide comprehensive, compassionate care, consistent communication, and regular, meaningful activities. For many families, Heritage represents the ideal environment for aging with dignity, comfort, and joy - the kind of supportive setting that makes a difficult transition feel like a gentle homecoming.

This area of Madison, South Dakota offers a variety of amenities and services that would cater well to senior living. With several places of worship nearby, individuals can find spiritual support and community engagement easily. There are also a number of cafes and restaurants within walking distance, providing convenient options for dining out or grabbing a cup of coffee. In terms of healthcare, there are multiple physicians offices, hospitals, and pharmacies in close proximity, ensuring easy access to medical care when needed. Additionally, the presence of parks and theaters offer opportunities for recreation and entertainment. Overall, this part of Madison appears to be a vibrant and well-equipped community for those looking for a comfortable and convenient place to live during their retirement years.

Places of Worship

• Trinity Lutheran Church (0.1 miles)
• First Baptist Church (0.1 miles)
• First Nation Church & Ministry (0.1 miles)
• Madison United Methodist Church (0.1 miles)
• St Thomas Parish Center (0.2 miles)
• West Center Baptist Church (0.3 miles)
• St Thomas Catholic Church (0.3 miles)

Cafes

• Sundog Coffee (0.1 miles)
• Scooter s Coffeehouse (0.5 miles)
• Cows N Canoes Country (2.9 miles)
• Buffalo Trading Post (15.1 miles)

Physicians

• Eyecare Center of Madison (0.1 miles)
• Sanford Dialysis (0.6 miles)
• Dell Rapids Medical Clinic (23.2 miles)

Restaurants

• Gary's Bakery (0.1 miles)
• China Moon Restaurant (0.1 miles)
• Sportsmans Bar (0.1 miles)
• Country Cafe (0.1 miles)
• El Vaquero Mex Restaur (0.1 miles)
• Sporty's Bar & Grill (0.2 miles)
• Subway (0.2 miles)

Transportation

• Riggin Flight Service (0.2 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• U-Haul Neighborhood Dealer (1.3 miles)
• U-Haul Neighborhood Dealer (23.1 miles)

Parks

• Memorial Park (0.3 miles)
• Totland Park (0.6 miles)
• Madison Parks Department (0.9 miles)
• Colman City Park (15.1 miles)
• Porter Sculpture Park (21.5 miles)

Hospitals

• Madison Regional Health System (0.4 miles)
• Madison Community Hospital (0.6 miles)
• Madison Community Hospital (0.7 miles)
• Edward Wolles (19.6 miles)
• Dells Area Health Center (23.2 miles)

Pharmacies

• Lewis Drug (0.5 miles)
• Lewis (0.5 miles)
• Rafferty Robbins (20.6 miles)
• Lewis Family Drug (22.7 miles)
• Lewis Family Drug Dell Rapids (23.6 miles)

Theaters

• Dakota Cinemas (1.1 miles)
• West Twins Theatre (1.2 miles)