23 Edwards Street, Sumter, SC 29150
For more information about senior living options: (866) 208-4318
Overall Review of Family Residential Care Home II
Pros
Patti Jurgen is special and loved.- The reviewer hopes Patti Jurgen is receiving the best care she deserves.
- Patti Jurgen deserves to be treated with the utmost respect and care.
- The reviewer prays that Patti Jurgen is being cared for with kindness and dignity.
Cons
Tracey allegedly put the grandmother on hospice to receive more money but never provided hospice care.- Tracey illegally barred the family from seeing the grandmother.
- The facility allegedly did not feed the grandmother when she missed dinner due to illness.
- Nurses who visited allegedly backed the hospice allegations.
- Tracey seems to have a good relationship with DSS, making reports about Willie go nowhere.
- The reviewers claim to have police reports, medical records, phone recordings, and video evidence supporting their side.
- The grandmother suffered a brain injury while staying there, hitting her head many times and needing hospital care.
- Tracey and her staff are said to need and will be held accountable.
Review
Family Residential Care Home II in Sumter, SC is best suited for families seeking an intimate, home-like setting where daily life feels personal and caregiving is highly accessible on a small scale. It tends to appeal to relatives who want close interaction with a small staff, can stay actively involved in meals, routines, and daily decisions, and are comfortable navigating a very small operation. For residents who require robust medical oversight, formal hospice coordination, or a consistently transparent governance structure, this setting is not the best match. Those families should consider alternatives with larger teams, stronger clinicians on site, and clearer oversight mechanisms.
The core appeal here rests on proximity, simplicity, and a familial vibe that can cut through the maze of larger facilities. In practice, this often translates into easier visitation, more familiar faces around the clock, and a setting that can feel calmer and less institutional. Yet these advantages are hard to separate from the troubling undercurrents raised by several families associated with the home. The dominant warnings focus on safety and accountability: serious allegations of neglect, questions about hospice enrollment and timing, and claims that access to a loved one was restricted or blocked. When the lived reality behind the door is described in terms of hospitalizations, police involvement, and disputed medical arrangements, the warm, homey appeal cannot fully counterbalance the risk signals.
What the reviews describe in the strongest terms are safety and governance concerns that cast a long shadow over the day-to-day experience. Allegations include multiple head injuries requiring hospital care, accusations that hospice was pursued improperly for financial gain, and inconsistent nursing coverage that allegedly failed to meet basic needs like timely meals. The breadth of documentation cited in the narrative, police reports, medical records, recordings, and video evidence, signals a pattern that families cannot ignore. Even if some residents reported positive experiences elsewhere, the negative accounts raise urgent questions about oversight, incident follow-up, and the mechanisms by which care plans are reviewed and adjusted. In short, the pros of a small, personal setting are inadequate to offset risks that center on safety, transparency, and accountability.
Given these dynamics, many families should explicitly consider alternatives. Those with loved ones who require steady, well-documented medical management, complex care routines, or a track record of safeguarding residents will likely find larger, nurse-led facilities with formalized care coordination a better fit. Prospective residents would be prudent to compare licensure histories, complaint records, staffing ratios, and the availability of on-site registered nurses or licensed practical nurses around the clock. If choosing this home, prepare for a highly proactive stance: regular, documented family communication, clear escalation pathways, and independent verification of hospice arrangements and medical interventions.
For families proceeding to a decision, a rigorous due-diligence process is essential. Request current staffing schedules, care plans, and evidence of active clinical oversight; verify which professionals are on-site and at what hours; and obtain copies of any agreements related to hospice, consent, and visitation. Independently verify licensing status and any open or closed complaints with the South Carolina Department of Health and Environmental Control and the state Department of Aging. Speak with current residents and other families about daily routines, meal service, and access to care, and demand unannounced visits at different times to observe nutrition, responsiveness, and safety practices. Collectively, these steps convert uncertainty into measurable risk assessment and guide families toward a choice that aligns with safety, transparency, and dependable care.
Ultimately, the verdict rests on risk tolerance and the ability to demand accountability. This community may still attract families who prize an intimate, at-home ambiance and who are prepared to stay deeply involved and vigilant. For most others, especially those prioritizing safety, consistent clinical oversight, and verifiable governance, alternatives with stronger medical staffing, transparent oversight, and documented quality assurances are the wiser path. The decision should be anchored in concrete questions about hospice practice, access, and incident follow-up, weighed against the realities of a small residential operation where the line between warmth and neglect must be clearly established and safeguarded.
5 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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