TheKey South Carolina Upstate

Pros

• The home care agency provided excellent services and the caregivers were consistently helpful and punctual.
• The individual was pleased with the compassionate assistance and guidance they received during a challenging time.
• The agency explained everything clearly during the service setup, leading to a positive experience for both the individual and their mother.
• There have been no complaints regarding the caregivers, who have all been well-received so far.
• The caregivers at Ashlan Village maintained a positive demeanor, contributing to an exceptional care environment despite challenges.
• The district manager was noted as extremely helpful in addressing concerns and working towards solutions for billing issues.

Cons

• The customer was disappointed with the lack of communication from Kristin, the district manager, who never returned calls.
• There were issues with scheduling and billing misunderstandings that caused frustration for the customer.
• The initial caregiver, although pleasant, left unexpectedly for a better position, leading to reliability concerns.
• The pricing of the services was considered a bit expensive by one reviewer.
• One loved one did not like a caregiver, and although they replaced her quickly, it still created some dissatisfaction.

Review

The feedback regarding the home care agency provides a wide spectrum of experiences, showcasing the strengths and challenges associated with their services. Many customers expressed satisfaction with the care provided, highlighting punctuality, professionalism, and a genuine commitment to improving the quality of life for clients. One reviewer noted that their caregivers were "awesome," arriving on time and offering not just assistance but also companionship by taking them to church. This aspect of caring—seeing beyond mere tasks to include emotional support—is a recurring theme in several testimonials, emphasizing how these connections are vital during difficult times.

Another customer praised the agency for helping their mother adjust positively to home care services. They reported no complaints and described an evolving caregiver relationship that has led to comfort for both the client and family members. The stability offered by having consistent caregivers was underscored as beneficial; many expressed relief at finally settling into a rhythm after initially experiencing a rotation of different staff members. This highlights an important consideration in home care: finding the right fit can significantly impact the overall satisfaction of both patients and their families.

Support from agency personnel has been characterized as outstanding by several users. One reviewer commended an individual named Kristin for her helpfulness during challenging circumstances involving Alzheimer’s programs and legal advice, attributing much of their peace of mind to her guidance. Such dedicated staff who take extra steps to assist families navigating complex healthcare needs create an environment where clients feel supported and valued during vulnerable moments in their lives.

In contrast, some reviewers did encounter hurdles that slightly undermined their satisfaction levels with this particular agency's service model. Cost concerns were raised, with one individual expressing disappointment over perceived high pricing despite acknowledging excellent service and prompt appointment adherence. Furthermore, instances where caregivers left unexpectedly due to better job offers introduced elements of inconsistency that affected overall reliability—a critical factor when one is entrusting caregivers with loved ones' well-being.

Communication issues also surfaced in certain cases, leading to frustrations among clients who felt lost in system changes related to billing or scheduling matters. A particular reviewer recounted difficulties reaching out for resolutions concerning care arrangements and financial communications, reflecting a need for improvement in responsiveness from district management. These experiences illustrate that even well-regarded agencies may face organizational hiccups which could compromise customer trust if not addressed efficiently.

Ultimately, while many reviews reflect a deep gratitude towards caregivers’ efforts to offer kindness and compassion amidst challenging circumstances—particularly those dealing with dementia or disabilities—the agency must remain vigilant about maintaining staffing consistency and enhancing communication strategies. Balancing cost considerations while ensuring high-quality care delivery will be pivotal moving forward since word-of-mouth referrals play such a crucial role within this sector.

Overall, this agency showcases substantive strengths through positive caregiver-client relationships paired with areas ripe for improvement regarding operational efficiency and client communications—two facets that could elevate its reputation even further across current clientele pools while attracting future clients seeking dependable home care solutions.

Located in a bustling area of Greenville, South Carolina, this neighborhood offers a variety of amenities and services to cater to senior living needs. With a range of dining options such as McDonald's, Thai Jing, and Stax Omega Diner nearby, residents can enjoy convenient meal choices. Additionally, there are numerous healthcare facilities including Carolinas Center for Oral & Facial Surgery and Clemson Eye Visual Health in close proximity for medical care. The presence of pharmacies like Walgreens and CVS Pharmacy ensures accessibility to medications. Places of worship like Brushy Creek Baptist Church offer spiritual support, while parks like Gary L. Pittman Memorial Park provide opportunities for outdoor recreation. Furthermore, entertainment options including Regal Hollywood & RPX theater and cafes like Starbucks and Panera Bread offer social activities for seniors looking to stay engaged in the community.

Restaurants

• McDonald's (0.1 miles)
• Thai Jing (0.2 miles)
• Stax Omega Diner (1.4 miles)
• Denny's (1.6 miles)
• Red Lobster (1.7 miles)
• The Clock Restaurant (1.9 miles)
• Chipotle Mexican Grill (1.9 miles)

Physicians

• Carolinas Center for Oral & Facial Surgery (0.5 miles)
• Clemson Eye Visual Health (0.7 miles)
• Endoscopy Center of the Upstate (0.8 miles)
• Clemson Eye (1.2 miles)
• Upstate Pediatric Urology (1.3 miles)
• Orthopedic Services (1.3 miles)
• Mohammad Rashid (1.3 miles)

Hospitals

• Patewood Medical Campus (1.5 miles)
• Patewood Memorial Hospital (1.6 miles)
• Greenville Hospital System (1.6 miles)
• Prisma Health Gynecology Specialists (2.1 miles)
• Greenville OB/GYN Associates (3 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)

Places of Worship

• Brushy Creek Baptist Church (2.1 miles)
• Unitarian Universalist Fellowship (3.9 miles)
• Earle Street Baptist Church (4.1 miles)
• The Church at Cherrydale (4.3 miles)

Parks

• Gary L. Pittman Memorial Park (2.7 miles)
• North Main Rotary Park (3.7 miles)
• Cleveland Park (3.9 miles)
• Paris Mountain State Park (4 miles)

Theaters

• Regal Hollywood & RPX - Greenville (3.2 miles)
• Regal Cherrydale (4.2 miles)

Cafes

• Starbucks (3.5 miles)
• Panera Bread (3.6 miles)
• Starbucks (3.8 miles)
• Grateful Brew (3.9 miles)
• Junto Coffee (3.9 miles)
• Starbucks (4.1 miles)
• Green Fetish (4.2 miles)