TheKey South Carolina Upstate in Greenville, SC

Pros

• The Key provides excellent care for clients, with hardworking and excellent caregivers.
• The Key's team is fantastic; caregivers such as Donna, Gracie, Maria, and Drew step in when needed, and the caregivers are lovely.
• The group is dedicated to top-notch service for its clients and is highly recommended.
• The staff are amazing at what they do and consistently go above and beyond, no matter the time of day.
• The company cares for its clients, employees, and the community, with compassionate, professional caregivers who go above and beyond; care managers follow up to ensure needs are being met.
• The Key is a pleasure to work with; referrals are welcomed, calls are answered promptly, and families are well cared for; coordination of care with other healthcare providers is excellent.
• Donna is outstanding and highly recommended.
• The company cares deeply for the people they serve.
• Home Care Assistance is client-focused and works well for families, offering reliable companionship and a smooth setup.
• Assisting Angels Home Care provides helpful staff who check on clients regularly and assist with housekeeping, grocery shopping, doctor visits, and meals.

Cons

• They were highly unprofessional and uncoordinated to work for, seeming more concerned with payment than with the quality of care.
• They dropped Council on Aging and left patients without caregivers, with staff not taking responsibility until pressed.
• They failed to inform Council on Aging about non-renewal, suggesting a profit-driven approach rather than patient care.
• The district manager never returned calls, leaving important communications unanswered.
• Caregiver turnover and billing issues caused unresolved problems and poor coordination.
• The price was considered a bit expensive for the level of service provided.

Review

TheKey South Carolina Upstate is most effective for seniors who want to age in place with a high-touch in-home care team, supported by dependable caregivers and active care management. In Greenville and the Upstate, this service shines for clients who need daily living assistance, transportation to appointments, light housekeeping, and meaningful companionship, all delivered with consistent caregivers and proactive coordination with other health providers. The reviews show a clear pattern: families value caregivers who arrive on time, stay engaged throughout the day, and form stable, trusting relationships with their loved ones. A strong care-management layer means families receive regular follow-ups and clear communication, which helps keep the care plan aligned with evolving needs.

Those considering alternatives will find reasons to look elsewhere. If 24/7 nursing oversight, complex medical management at home, or a facility-like community with built-in medical staff is non-negotiable, an assisted living or memory care setting may be more appropriate. Cost is another practical consideration; several reviews flag price as a factor, signaling that this model - grounded in hourly or per-visit support - can represent a larger monthly expense than some other options. For families seeking a highly structured, single-location environment or dementia-specific programming, a facility-based option may deliver more predictability and clinical oversight. Additionally, a minority of experiences point to onboarding and scheduling hiccups, underscoring the need for clear upfront expectations and a solid onboarding plan.

On the positives, the core strengths are unmistakable. Caregivers are repeatedly described as hardworking, compassionate, and attentive, with care managers actively following up to ensure needs are met. The capacity to assign a consistent caregiver after the initial onboarding reduces disruption and builds trust, while the team's willingness to coordinate with doctors and other home-health providers helps maintain a cohesive overall care plan. Families consistently report responsiveness - calls answered promptly, scheduling needs met, and support available when needed. That level of hands-on, reliable care matters greatly for aging in place, where small gaps can quickly become significant concerns.

Still, a few cons surface and warrant weighing against the strengths. A handful of reviews raise concerns about professionalism, billing process, or scheduling glitches, and at least one experience suggests attention to care was eclipsed by financial considerations. The onboarding process can involve caregiver changes, which can unsettle routines until a stable match is established. These issues matter, but they are not universal; the volume of positive feedback indicates the service model generally delivers substantial value when expectations - especially around pricing, caregiver consistency, and communication - are clarified from the start. In practical terms, the best outcome arises when families secure a clear care plan, defined scheduling, and a trusted care-manager who remains the point of contact.

For families deciding now, the recommended path is to begin with a comprehensive in-home assessment, a detailed care plan, and transparent pricing. Ask how caregiver matching works, how scheduling is managed, and whether a primary caregiver is maintained to reduce turnover. Gather references and concrete examples of care-plan updates and care-manager outreach. Confirm the level of in-home coverage available - hourly, evenings, weekends, and any emergency response options - and whether any nursing supervision can be provided through partnerships if needed. Clarify onboarding steps to minimize early shifts in caregivers. If aging in place with reliable, compassionate support is the priority and budget accommodates it, TheKey South Carolina Upstate stands out as a practical and capable choice.

Bottom line: TheKey South Carolina Upstate is a disciplined, people-centered option for families prioritizing aging in place with active care management and responsive, compassionate caregiving. It excels for those who want dependable caregivers, clear communication, and integrated coordination with other health resources. It will be less satisfying for families needing a facility experience, constant 24/7 medical supervision, or a tightly predictable price point. If those conditions describe the decision context, explore assisted living or memory care communities that align with those specifics. When aging in place with a proactive, collaborative team is the objective, TheKey Upstate delivers compelling, practical value.

Located in a bustling area of Greenville, South Carolina, this neighborhood offers a variety of amenities and services to cater to senior living needs. With a range of dining options such as McDonald's, Thai Jing, and Stax Omega Diner nearby, residents can enjoy convenient meal choices. Additionally, there are numerous healthcare facilities including Carolinas Center for Oral & Facial Surgery and Clemson Eye Visual Health in close proximity for medical care. The presence of pharmacies like Walgreens and CVS Pharmacy ensures accessibility to medications. Places of worship like Brushy Creek Baptist Church offer spiritual support, while parks like Gary L. Pittman Memorial Park provide opportunities for outdoor recreation. Furthermore, entertainment options including Regal Hollywood & RPX theater and cafes like Starbucks and Panera Bread offer social activities for seniors looking to stay engaged in the community.

Restaurants

• McDonald's (0.1 miles)
• Thai Jing (0.2 miles)
• Stax Omega Diner (1.4 miles)
• Denny's (1.6 miles)
• Red Lobster (1.7 miles)
• The Clock Restaurant (1.9 miles)
• Chipotle Mexican Grill (1.9 miles)

Physicians

• Carolinas Center for Oral & Facial Surgery (0.5 miles)
• Clemson Eye Visual Health (0.7 miles)
• Endoscopy Center of the Upstate (0.8 miles)
• Clemson Eye (1.2 miles)
• Upstate Pediatric Urology (1.3 miles)
• Orthopedic Services (1.3 miles)
• Mohammad Rashid (1.3 miles)

Hospitals

• Patewood Medical Campus (1.5 miles)
• Patewood Memorial Hospital (1.6 miles)
• Greenville Hospital System (1.6 miles)
• Prisma Health Gynecology Specialists (2.1 miles)
• Greenville OB/GYN Associates (3 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)

Places of Worship

• Brushy Creek Baptist Church (2.1 miles)
• Unitarian Universalist Fellowship (3.9 miles)
• Earle Street Baptist Church (4.1 miles)
• The Church at Cherrydale (4.3 miles)

Parks

• Gary L. Pittman Memorial Park (2.7 miles)
• North Main Rotary Park (3.7 miles)
• Cleveland Park (3.9 miles)
• Paris Mountain State Park (4 miles)

Theaters

• Regal Hollywood & RPX - Greenville (3.2 miles)
• Regal Cherrydale (4.2 miles)

Cafes

• Starbucks (3.5 miles)
• Panera Bread (3.6 miles)
• Starbucks (3.8 miles)
• Grateful Brew (3.9 miles)
• Junto Coffee (3.9 miles)
• Starbucks (4.1 miles)
• Green Fetish (4.2 miles)