Omega Healthcare Services - Beaufort, SC

Pros

• This company was helpful, professional and informative.

Cons

• Omega's workers Liz and Kameesha left the mom without care on several occasions.
• They do not show up on time, and when they do, they often do not return phone calls or reach out to say they won't provide care.
• The mom could have been without care all day, without food or medications, if the reviewer hadn't been off work.
• It took forever to get a helper; a friend had to apply and train to help.
• The helper's pay was wrong for a month; she was approved for 20 hours per week but paid as if only 10 were approved, regardless of hours worked.
• The staff were yelling and cussing at the helper on the phone, described as unprofessional.
• The reviewer advises going elsewhere and says Omega needs to get its act together; they're trying to work with a different provider.
• The update notes the owner apologized, but nothing has been resolved.

Review

There are strong warnings about Omega Home Care from several people who sought in-home support for a loved one. The most persistent message is a deep distrust of the company's reliability and professionalism. The reviewer stresses that Omega's care workers, specifically named individuals Liz and Kameesha, repeatedly failed to provide even basic care for their mother. The tone is urgent and anxious: these gaps in service occurred on more than one occasion, with workers not arriving on time or not showing up at all, and when they did, there was little to no effort to communicate ahead of time. The implication is clear - that the care recipient was left in an unsafe and uncertain situation more than once, and family members only learned about the lapse at the end of the day or when they got home.

The impact of these missed visits extends beyond inconvenience. The reviewer describes a scenario where their mother could have gone without meals or her essential medications simply because the scheduled care was not provided. The family member notes that, if they hadn't taken time off work themselves on several occasions, they wouldn't have known about the gaps in care until much later, potentially endangering the mother's health. The emphasis is on the risk to a vulnerable person when a home-care service fails to deliver as promised and when there is little proactive communication from the provider about planned or unplanned changes.

Compounding the reliability concerns is a problematic process for securing even a temporary caregiver. The reviewer explains that it took an extended period to obtain help, to the point where a friend of the family stepped in to apply for the position and train with the mother. That arrangement, however, did not solve subsequent administrative and financial problems. A major issue arose with payment: the aide was told she would be paid for 20 hours per week, but after a month the paychecks were still incorrect. When she pushed through the company's internal maze, she was told that the mother had only been approved for 10 hours weekly, regardless of the hours she actually worked. The reviewer uses strong language to describe the situation as illegal and unprofessional, underscoring how the payroll discrepancy created financial and ethical concerns about compensating a caregiver fairly for time actually worked.

The behavior of the staff during phone communications compounds the frustration. The reviewer recalls that the aides or office representatives spoke in a manner described as yelling and cussing, likening the tone to that of high schoolers rather than trained professionals. This impression of unprofessional conduct on the part of those responsible for payroll and scheduling further erodes trust in Omega. The reviewer also comments on the broader difficulty of attracting and retaining helpers, implying that the company's internal culture may be part of the problem. The overall sentiment is that, given these repeated issues, it would be wiser to pursue an alternative provider, and there is mention of coordinating with a case manager to initiate a switch to a different provider.

There is also an update appended to one account: the owner reportedly reached out to apologize, but according to the reviewer, nothing meaningful was resolved. This postscript reinforces a sense that apologies did not translate into concrete improvements or accountability for the ongoing issues. Despite the negative experiences, there is a brief, contrasting line that appears to reflect a different impression from another part of the community: a statement claiming, This company was helpful, professional and informative. While this isolated remark hints at a more positive interaction, it sits alongside the strongly negative narrative about missed visits, payroll errors, and poor communication, suggesting a mixed or inconsistent experience among different clients or staff interactions.

Taken together, the reviews paint a portrait of a home-care service that struggled with reliability, clear communication, and fair treatment of caregivers. The core complaints revolve around missed visits and lack of timely notice, creating real risk for a vulnerable family member who depended on consistent care. The payroll mishaps and the perception of unprofessional conduct on the phone amplify distrust and push families toward seeking alternatives through their case managers. While a single line of praise exists in the collection, the prevailing and repeated sentiment is one of caution and dismay, urging potential clients to consider other providers and to demand stronger accountability and clearer communication from Omega.

This area of Beaufort, South Carolina offers a tranquil setting with a variety of amenities close by. The Henry C. Chambers Waterfront Park provides a picturesque spot for leisurely walks and enjoying the waterfront views. There are numerous dining options within walking distance, ranging from upscale bistros to cozy cafes. Several places of worship are also conveniently located, providing opportunities for spiritual fulfillment. In terms of healthcare, there are several hospitals and physician offices nearby, ensuring easy access to medical services. Additionally, pharmacies and transportation services are readily available for convenience. Overall, this area offers a peaceful and convenient environment for seniors looking to settle down in Beaufort.

Parks

• Henry C. Chambers Waterfront Park (0 miles)
• Pigeon Point Park (0.8 miles)
• Mitchelville Beach Park (13.1 miles)

Restaurants

• Hemingway's Bistro (0.1 miles)
• Old Bull Tavern (0.1 miles)
• Wren Bistro, Bar and Market (0.2 miles)
• Lost Local (0.2 miles)
• Bricks On Boundary (0.6 miles)
• Jimmy John's (1.1 miles)
• Fillin Station (1.1 miles)

Cafes

• Blackstone's Cafe (0.1 miles)
• Herban Market & Cafe (0.4 miles)
• Magnolia Bakery Cafe (0.5 miles)
• Starbucks (1 miles)
• Corner Perk Port Royal (3.6 miles)

Places of Worship

• Music of Forever (0.2 miles)
• The Parish Church Of St Helena (0.2 miles)
• Baptist Church Of Beaufort (0.2 miles)
• Central Baptist Church (0.3 miles)
• Beaufort Bible Chapel (0.4 miles)
• Unitarian Universalist Fellowship of Beaufort (1.9 miles)
• St John's Lutheran Church (2 miles)

Hospitals

• Cochrane Heart Center (1.3 miles)
• Beaufort Emergency Medicine (1.3 miles)
• Surgery Center Of Beaufort (1.5 miles)
• Beaufort Memorial Hospital (1.6 miles)
• Fresenius Kidney Care (2.6 miles)
• Naval Hospital Beaufort (2.9 miles)
• Keyserling Cancer Center (3.4 miles)

Physicians

• Beaufort Memorial Hospital (1.3 miles)
• Orthopedic Associates of the Lowcountry (1.4 miles)
• All Children's Pediatrics (1.4 miles)
• Beaufort Pediatrics PA (1.4 miles)
• Sea Island Psychiatry (1.4 miles)
• MUSC Health Vascular Surgery at Lowcountry Medical Group (1.4 miles)
• Beaufort Ob-Gyn Associates (1.4 miles)

Pharmacies

• Bi Lo, Pharmacy (1.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Kristin Sheehan, PharmD (3.6 miles)

Transportation

• Enterprise Rent-A-Car (2.4 miles)
• A C Limousine & Shuttle Service (2.8 miles)