Richard M Campbell Veterans Hm

Pros

• The CNAs, the nurses, the social workers, and Patriots Hospice have been wonderful.
• Richard has progressed significantly.
• Lydia has given Richard a new lease on life.
• Mrs. Campbell is described as the sweetest and most down-to-earth person.
• The care staff has provided compassionate and caring treatment.
• Richard Campbell's care is much better than at other facilities, with staff showing respect and kindness.
• The facility is great for veterans.
• The staff are professional, responsive, and caring.
• The grounds are calm, well-maintained, and offer pleasant visiting spaces.
• The pavilion staff and church services are a blessing for veterans.
• The staff have helped families with final arrangements.

Cons

• The unit was on Covid lockdown, hindering visits.
• The resident appeared dirty, unbathed, with eyes matted shut and a terrible smell.
• The diaper was soiled badly, as if it had not been changed for days.
• Staff were short-staffed due to Covid.
• The patient arrived at the emergency department without paperwork, delaying care.
• The patient suffered four falls resulting in brain bleeds and a brain shift.
• The patient slipped into a coma and died.
• It took weeks to obtain the charts, and they were incomplete.
• The reviewer would not recommend this facility, especially for dementia patients.
• The facility reportedly lost or gave away the resident's last belongings.
• The facility was described as awful, not clean, and understaffed.
• Mold was present around air conditioning vents; the air was not on and a fan was not provided.
• A family member's purse and valuables were stolen from the room.
• Poor leadership led to the loss of good nurses; staff were not consistently caring; CNAs did nothing unless told.

Review

The collection of remarks about Richard Campbell VNH (RMC) paints a picture of a place that many people hold dear for the way it honors veterans and supports families, and at the same time struggles with troubling gaps that leave some residents and loved ones frustrated or scared. Across the notes, there is a strong current of gratitude for the people who show up every day - nurses, CNAs, social workers, and especially Lydia, who is credited with giving one man a "new lease on life" by teaching him how to eat, swallow, and clear his mouth. Time and again, families praise the kindness and dedication of the caregiving staff, the comprehensive attention from Patriot Hospice, and the sense that Richard Campbell is treated with dignity and respect. In short, there is a consistent sense that the facility can be a lifeline for those who serve or have served, and that some staff truly go above and beyond.

Yet alongside that appreciation there are stories of deep heartbreak and alarm. One family recounts what happened early in the Covid era: the facility's lockdowns kept families from visiting, and when a surprise drop-in occurred, the father - an elderly veteran with dementia - was found in a shocking state of neglect: unbathed for who knows how long, eyes nearly shut, and a strong odor accompanying a soiled diaper. The staff explained short staffing due to the pandemic, but the later events were far more grave. After a fall or falls that caused brain bleeds and a dangerous brain shift, the patient underwent brain surgery but did not recover. The father ultimately slipped into a coma and passed away. The reviewer laments the slow release of charts, incomplete records, and the lack of paperwork during a time of crisis, leaving them with a painful sense that their loved one did not receive the timely, coordinated care families expect from a facility serving dementia patients. The review closes with a blunt warning to others: this may not be the right place for loved ones with dementia, and even the personal belongings of the deceased could disappear in the turmoil.

Amid these heavy notes, there are lighter, more personal affirmations of connection. One family member affectionately notes the warm presence of Mrs. Campbell, who performed their wedding ceremony - describing her as the sweetest and most down-to-earth person and signaling how the staff can become a meaningful part of a resident's life beyond routine care. Other families echo the sense that the facility is a strong place for veterans, a sentiment reinforced by repeated mentions of the front-line nurses' advocacy, the care their loved ones receive, and the reassurance that their family members are treated with compassion. There is a rhythm of praise for the "great care" given, and for the stability and respect shown by the staff compared with other facilities.

Still, communication difficulties appear as a persistent fault line. Several reviews report that requests to reach staff or leadership go unanswered - emails, phone calls, voicemail messages, and even direct attempts to contact the administrator are described as being ignored. One review specifically mentions that issues like an air conditioning problem in a resident's room remain unresolved, highlighting a broader frustration with responsiveness and accountability. The sense that important concerns can fall through the cracks when family members reach out to the facility is a common thread, and it stands in contrast to the positive testimony about staff who do show up and care when possible.

Other critiques touch on day-to-day operations and safety concerns. Some reviewers describe unclean conditions and lapses in basic hygiene, including accounts of dirty rooms, unaddressed odors, and delayed personal care. There are accusations of theft of a resident's belongings and a feeling that laundry, bed pads, and other essentials are not consistently handled - issues that provoke worry about residents' dignity and security. A broader lament about leadership and staffing emerges in some notes, with suggestions that the facility has declined from its past appearance or functionality, and that turnover among nurses and aides has left holes in the care continuum. These accounts speak to a sense that "understaffing," "poor leadership," and "not speaking to patients" have begun to erode the culture of care in some wings of the home.

Despite these problems, many who write about RMC emphasize a fundamental respect for veterans and a belief that, with the right improvements, the facility can live up to the highest ideals of veteran care. The grounds, the gardens, and the sense of a calm, respectful environment are repeatedly praised, with mentions of events, ceremonies, and community support that reinforce the importance of honoring those who served. Donor drives, volunteer activities, and the presence of church groups or community teams offering regular visits all contribute to a sense that the campus remains a living tribute to its residents' service, even as residents' families wrestle with real, practical concerns about care standards, communication, and safety.

Taken together, the sentiments about Richard Campbell VNH are deeply ambivalent: it is a place of significant, sincere care from many staff members who clearly value and protect the dignity of veterans; it is also a facility contending with serious, sometimes painful, inconsistencies in care delivery, responsiveness, and safety. Families describe moments of extraordinary kindness and effective, compassionate care that make a real difference in residents' lives, alongside experiences that feel neglectful, disorganized, or unsafe. The overarching message is clear: there is genuine gratitude for the people who work here and the mission they serve, but also a critical call for stronger leadership, improved communication, more reliable basic care, and tighter safeguards to ensure every resident - not just those who have the most vocal advocates - receives consistent, respectful, high-quality treatment every day.

Hospitals

• Patrick B Harris Psychiatric Hospital (0.7 miles)
• AnMed Health Minor Care (4.6 miles)
• Anmed Health Icu (4.7 miles)
• An Medical Health Medical Center (4.7 miles)
• Anderson Memorial Hospital (4.7 miles)
• Anderson Area Medical Center (4.7 miles)
• Anmed Health Cardiology Reading Room (4.7 miles)

Restaurants

• Nutty Sweet Shop (2.3 miles)
• Sunset Bar & Grill (2.9 miles)
• Sweet Tooth Cafe (3.4 miles)
• Arnold's of Belton - Famous Homemade Hamburgers (4.4 miles)
• Raines on Main (4.6 miles)
• Earle Street Kitchen & Bar (4.8 miles)
• Da Vinci's Ristorante Italiano (4.8 miles)

Places of Worship

• Long Branch Baptist Church (3.2 miles)
• House Of Lydia Ministries (3.7 miles)
• Promiseland Praise & Worship (4.1 miles)
• St John's United Methodist Church (4.4 miles)
• Southern Baptist Convention (4.5 miles)
• Covenant World Outreach (4.7 miles)

Pharmacies

• Medicine Mart (4.2 miles)
• Walgreens (4.5 miles)
• CVS Speciality (4.5 miles)
• Anderson Area Medical Center - Anmed Home Care Services, Private Care (4.7 miles)
• Clinkscales Drugs (4.7 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)

Physicians

• Carolinas Center for Advanced Managment of Pain (4.5 miles)
• Primary Care Associates (4.6 miles)
• Anmed Child Health Center (4.6 miles)
• Anderson Urology Associates PA (4.6 miles)
• Diagnostic Radiology of Anderson PA (4.6 miles)
• Anmed Health Anderson Bone And Joint (4.6 miles)
• Dole P Baker (4.6 miles)

Parks

• Carolina Wren Park (4.6 miles)

Cafes

• Reflections Cafe (4.7 miles)
• Starbucks (4.9 miles)
• Grace's Coffee House & Restaurant (5.4 miles)