Connie's Residential Care

Pros

• The residents, nurses, and CNAs are awesome; they work hard and ensure residents are well cared for.
• The facility is very clean, and the staff are professional, helpful, and friendly.
• Unit 3 nurses and CNAs consistently take good care of the uncle, keeping him clean and well cared for.
• The staff are accommodating and attentive, making sure the family's concerns are answered.
• A reviewer noted a complete turnaround after speaking with the person in charge, showing that listening helps.
• The hospice visit reported that the patient was doing well and appreciated the care.
• The staff have shown hospitality and kindness, with some reviewers enjoying sharing their beliefs.

Cons

• The staff treat residents like trash.
• The facility ignores calls and does not respond to urgent care needs for hours.
• Management is horrible, with favoritism and unprofessional behavior in the kitchen.
• Medications are not dispensed on time and wound care is not properly performed.
• Personal items are frequently lost and not returned to residents.
• There are reports that staff fought over a patient's call button, even tearing wires out, and attempting to overdose a patient.

Review

This collection of notes about Condor Healthcare paints a picture of a facility that elicits sharply divided experiences. On one hand, there are residents and families who find the staff compassionate, attentive, and genuinely helpful. On the other hand, there are numerous accounts of delays, disorganization, and what many describe as disrespectful or inconsistent care. Taken together, the reviews reveal a complex environment where good intentions and real dedication exist alongside serious gaps in responsiveness, cleanliness, and leadership.

Several comments center on direct patient care and the daily realities of assisted living and rehabilitation. One reviewer describes a father-in-law who can't walk and relies on staff for basic needs, including changing bedpans when he is unable to get to a wheelchair. In this account, urgent requests for help were communicated but not acted upon for hours, despite multiple calls from family members trying to advocate on his behalf. Another reviewer notes similar frustrations with the lack of timely medication administration and insufficient wound care, and recalls instances where calls to the nursing station went unanswered or were met with clearly inadequate attention. There are repeated references to call buttons being ignored, or even torn away from patients in the heat of the moment, which underscores a troubling pattern of neglect in some shifts or units.

Not all feedback is negative about the care team, though. There are persistent nods to the hard work and dedication of many staff members. Several reviews highlight that the residents, nurses, and some CNAs are "awesome" and work hard to keep residents well cared for. Unit 3 in particular receives praise for friendly nurses and CNAs who respond to questions and keep families updated. A family member describes a positive, constructive visit where staff were accommodating, took them to the right area, and answered concerns, which offered some hope that individual caregivers can make a meaningful difference even within a troubled system. Hospice-related visits are mentioned as being supportive in some instances, adding to the sense that compassionate care can still be found amid broader management and operational challenges.

There is also a substantial focus on the management and administrative side of the facility. Several reviewers slam the kitchen and kitchen leadership, naming a kitchen manager with alleged favoritism and a manager described as rude and unprofessional. The sentiment extends to broader administration with criticisms such as inconsistent leadership, a sense that upper management does not treat all workers equally, and a fear of what happens when external inspections (like DHEC visits) occur. Lost or unreturned items - especially laundry, clothes, socks, blankets, and footwear - are a recurring complaint, with families noting that even when items are labeled, they do not always reach their intended residents, creating ongoing frustration and wasted money.

Cleanliness and the physical environment emerge as another area of mixed feedback. Some reviewers describe the facility as very clean, with staff appearing professional and helpful. Others report unsettling odors, a "nursing home smell," and a general sense that older facilities need renovations or at least more consistent maintenance. One commenter notes that a room lacked air conditioning, which adds another layer of discomfort to a setting that already strains under staffing and procedural gaps. In several reviews, families describe smells related to endogenous care needs and the building's age, which colors their overall impression of the place and feeds into their concerns about basic comfort and dignity.

The most intense testimonials focus on safety, respect, and the boundaries between care and neglect. A few families recount experiences of what they view as outright mistreatment - ranging from dismissive or evasive staff behavior to attempts by staff to persuade families to remove patients from care before they are ready. There are harrowing mentions of infections attributed to cleanliness issues and even one account where a patient was discharged against the family's wishes after an ongoing decline in mobility. A recurring thread is the sense that patients and their families must advocate fiercely for themselves or risk being overlooked, which places an emotional and logistical burden on those already dealing with difficult health challenges.

Against the backdrop of these tensions, there are moments of potential reconciliation and improvement. Some reviewers describe coaching conversations with the person in charge or with specific leaders that led to improvements in attention and responsiveness. A particularly hopeful note comes from a review that describes a turning point after a phone call to the administration - there was a visible shift in how care was coordinated, and the reviewer's family member began to receive better support for medications, showers, and meals. Another account highlights "a little kindness" going a long way, with a dedicated staff member listening to concerns and helping to coordinate care for a relative living far away. These stories suggest that when communication lines are open and responsive, the quality of care can improve markedly.

Overall, the experiences shared here present a facility that is not monolithically good or bad. There are commendable staff members and moments of compassionate care that demonstrate what Condor Healthcare can be at its best. At the same time, persistent critiques of delays, communication gaps, lost belongings, inconsistent nursing attention, and management issues indicate significant room for improvement. For families considering care here, the message is clear: engagement and oversight are essential. If you choose Condor Healthcare, plan for proactive communication with unit staff, seek direct confirmation about medications and care plans, and stay connected with leadership to ensure timely responses and accountability. The presence of caring individuals on multiple units shows promise, but reliable, consistent care appears to be the objective that remains most urgently in need of steady improvement.

Located in Anderson, South Carolina, this area boasts a variety of amenities within close proximity to accommodate the needs of seniors. With numerous restaurants offering a range of cuisines, such as Sweet Tooth Cafe and Da Vinci's Ristorante Italiano, residents can enjoy dining out without traveling far. Additionally, there are several places of worship nearby for spiritual nourishment and community engagement. For medical needs, there are multiple physicians' offices, hospitals like AnMed Health Minor Care and Anderson Memorial Hospital, and pharmacies like Medicine Mart and Walgreens within a short distance. Parks like Carolina Wren Park provide opportunities for leisurely walks or picnics. Transportation options are also available through U-Haul for convenience. Overall, this area offers a blend of services and facilities that cater to the various needs of seniors looking for a comfortable living environment in Anderson.

Restaurants

• Sweet Tooth Cafe (0.4 miles)
• Raines on Main (0.8 miles)
• Earle Street Kitchen & Bar (1 miles)
• Da Vinci's Ristorante Italiano (1.3 miles)
• Nutty Sweet Shop (1.5 miles)
• Master's Wok Chinese Restaurant (2.3 miles)
• Eggs Up Grill (2.4 miles)

Places of Worship

• St John's United Methodist Church (0.6 miles)
• House Of Lydia Ministries (0.7 miles)
• Covenant World Outreach (0.8 miles)
• Southern Baptist Convention (1.9 miles)
• Southern Baptist Convention (2.1 miles)
• North Anderson Baptist Church (2.5 miles)
• Promiseland Praise & Worship (2.5 miles)

Physicians

• Diagnostic Radiology of Anderson PA (0.8 miles)
• Carolinas Center for Advanced Managment of Pain (0.9 miles)
• Affordable Dentures (0.9 miles)
• Anmed Child Health Center (0.9 miles)
• Anderson Surgical Associates MD (1.1 miles)
• Anderson Pediatric Group (1.1 miles)
• Carolina Imaging Center (1.2 miles)

Parks

• Carolina Wren Park (0.9 miles)

Hospitals

• AnMed Health Minor Care (1.1 miles)
• Anmed Health Icu (1.1 miles)
• Anderson Memorial Hospital (1.2 miles)
• An Medical Health Medical Center (1.2 miles)
• Anderson Area Medical Center (1.2 miles)
• Anmed Health Cardiology Reading Room (1.2 miles)
• Anmed (1.9 miles)

Pharmacies

• Medicine Mart (1.2 miles)
• Anderson Area Medical Center - Anmed Home Care Services, Private Care (1.2 miles)
• Professional Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• CVS Speciality (1.7 miles)
• Propp Drugs (1.8 miles)
• Medicine Shoppe (1.9 miles)

Cafes

• Reflections Cafe (1.2 miles)
• Grace's Coffee House & Restaurant (1.8 miles)
• Starbucks (2.4 miles)

Transportation

• U-Haul Neighborhood Dealer (2.4 miles)