Overall Review of Connie's Residential Care
common
24 reviews mention this
Friendly staff and good care
Residents and families frequently describe staff members as friendly, professional, and responsive to concerns.
Many reviews describe staff who are friendly and helpful, including nurses and aides that visitors say speak with them, answer questions, and keep families informed. Several families also mention that residents look clean, well cared for, and comfortable during visits or after moving in. A few reviews also note problems with specific staff or communication, but the overall tone toward the workforce is still often positive.
caveat
8 reviews mention this
Personal care and help can lag
Some residents’ day-to-day help with mobility, bathing, meals, or toileting is described as inconsistent.
Several reviews raise concerns about hands-on support—such as help with using the restroom, showering, changing, or getting around—saying calls or requests may not be handled promptly. Other reviews describe medication delays or missed wound care, and one review says the facility did not provide the right level of help for mobility needs. A separate review describes that after contacting the person in charge, care improved, suggesting experiences can vary depending on follow-up and staffing.
caveat
5 reviews mention this
Phone access and responsiveness vary
Families describe mixed experiences reaching the staff by phone and getting timely follow-up.
Some visitors say they could not reach anyone, including a review about a phone system being down for a week and another about nurses not answering the phone at the station. Others describe being able to get through and get concerns addressed, including one review that notes a good conversation after calling the person in charge. There are also reviews describing call-button issues and delays in responding to resident requests.
caveat
9 reviews mention this
Cleanliness is a mixed picture
Cleanliness reviews range from praising the facility as very clean to reporting unpleasant odors and hygiene problems.
A number of reviews explicitly praise cleanliness and say the facility looks well kept. Others describe a “nasty” environment, unpleasant smells on entry, and rooms or items that appear not to be ready or properly cared for. One review also links a severe outcome to improper cleanliness, while another describes issues with item returns and resident supplies not being handled consistently.
caveat
6 reviews mention this
Food quality and choices draw criticism
Dining is described inconsistently, with multiple reviews complaining about food quality or missed meals.
Some reviews criticize meals and food service, including complaints about repetitive items and meals not being delivered as expected. Others mention the need for better food choices, while at least one review ties the overall experience to food odors in the building. A few comments about dining appear alongside broader concerns about support for residents, including difficulty getting meals.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Ambulatory care
Diabetic care
Meals provided
Caring staff and engaging activities for residents.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
How and When Medicaid May Cover Assisted Living Costs
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States