CareGivers America

Pros

• They are friendly and caring.
• The aides and the office staff provided excellent care.
• The family was happy she could stay at home and age in her own surroundings.
• The office staff were understanding about scheduling, and clients were mostly sweet and patient.
• They work with clients' availability and are very understanding.
• They treat everyone equally.
• The office staff are welcoming, accommodating, respectful, and go above and beyond to help.

Cons

• They didn't have a caregiver for three weeks and no one called to inform anyone.
• The caregiver quit without notice due to not being paid enough.
• A caregiver left two children in a van while she cleaned, leaving a baby in the van with a 10-year-old.
• The staff were condescending and blamed clients for problems.
• The company is described as the worst health care company ever with poor communication.
• They don't pay enough for caregivers or for childcare.
• Office staff are rude, untrained, and there are new faces every day.
• They won't reimburse clients unless the aide is convicted, despite bonding.

Review

Caregivers America elicits a wide range of experiences from those who rely on its services. Some families describe a bright, welcoming environment where staff members are friendly, caring, and easy to work with. They emphasize how office personnel are accommodating, respectful, and attentive to scheduling needs, often noting that workers come from diverse backgrounds and that everyone is treated with courtesy. A number of reviews highlight how the agency's flexibility and approach to availability have allowed loved ones to receive care in their own homes, which many families see as invaluable for maintaining independence and comfort.

But the other side of the story is jarringly different. Several reviewers recount serious lapses in communication and reliability that left families in a difficult limbo. One account describes a three-week period with no caregiver on the case and no one calling to update family members. When the office was contacted, the explanation offered was that the caregiver no longer wanted to be on the case, underscoring a perceived breakdown in communication and continuity of care that can be especially harmful for vulnerable clients.

Even more troubling is the report of a caregiver quitting without notice because she wasn't paid adequately to meet her costs, a problem that speaks to staff retention and morale. In another alarming incident, a caregiver came on shift and left two children in a van while she cleaned an elderly client's apartment, with a 10-year-old child inside the vehicle. The incident is described as an extreme breach of safety and responsibility, and it's paired with accusations of condescending attitudes from staff when clients called to address concerns. These stories culminate in families pulling away from the agency, often with a strong sense of having been let down when it mattered most.

Even as these warnings stand out, there are voices that insist on the positive potential of the agency. Some reviewers recount that their overall experience with Caregivers America was favorable, praising friendly staff, good work hours, and enjoyable clients. A few years ago one family chose Caregivers America to care for a mother and felt that aides and office staff provided excellent care, enabling their loved one to remain at home and age in familiar surroundings. Others describe office personnel as welcoming, with staff who welcome clients at the door, ask what help is needed, and are responsive to scheduling demands, including time off and the number of hours requested. These testimonies emphasize a sense of equity and respectful treatment, noting an emphasis on work ethic and positive interactions across the office and care teams.

The picture remains complex in other respects. Some reviewers acknowledge that the office staff are understanding about personal schedules, with clients and caregivers expressing appreciation for the ability to coordinate around class timetables and clients' needs. They speak of an atmosphere where the staff appear caring and patient, and where the office team strives to accommodate a variety of requests. A few comments highlight ongoing relationships with long-tenured staff and positive impressions of the care environment, painting a portrait of an agency capable of delivering compassionate care under the right conditions.

Yet not all feedback aligns with the positive notes. A number of reviewers urge potential clients to seek alternatives, arguing that changes at the corporate level are essential to stabilize services and retain families. They warn that without meaningful reforms, the business may lose clients who are seeking dependable, respectful care. In another intensely negative narrative, a reviewer claims that the office staff were rude and condescending, blaming clients when aides slept on the job, and reporting a cascade of problematic caregiver behavior - from a theft incident involving a lock box and medications to a caregiver allegedly taking actions that endangered a client. The reviewer asserts that the agency's bonding policy offered little redress, citing insufficient evidence to convict the employee and arguing that reimbursement was unlikely. The tone is clearly frustrated and distrustful of the organization's ability to safeguard clients or reimburse losses.

Additional critiques describe office staff as unprofessional and unkind to both staff and the elderly. One reviewer singles out an individual manager or supervisor as insecure and overly controlling, suggesting that poor leadership decisions undermine the quality of care. Another harsh assessment contends that if you are seeking genuine care, this agency is not the place to turn, blaming a lack of knowledge in the office and inconsistent, untrained staff who fail to show up reliably. In these voices, the reputation of the agency is tainted by experiences of mismanagement, frequent staff turnover, and a perceived deficit in the core competencies required to support vulnerable clients effectively.

Taken together, these reviews sketch a spectrum of care that reflects both hopeful possibilities and serious cautions. On one end, Caregivers America is praised for its warmth, flexibility, and the ability to support aging in place with scheduling accommodations and a respectful, diverse staff. On the other end, there are stark warnings about communication gaps, safety concerns, wage-related turnover, and experiences of unprofessional conduct that undermine trust and safety. The overarching message for families and prospective clients is that the quality of service can vary dramatically, and careful due diligence - checking references, understanding staff stability, and clarifying policies around payment, accountability, and safety - appears essential when considering care from this agency.

This part of Williamsport, Pennsylvania offers a convenient and diverse range of amenities for seniors looking to settle down in a bustling yet accessible area. With numerous dining options such as The Brickyard Restaurant & Ale House and cafes like Alabaster Coffee Roaster & Tea Company within walking distance, residents can enjoy a variety of culinary experiences. Additionally, there are several pharmacies nearby including Wegmans and Rite Aid, ensuring easy access to medications and healthcare necessities. For those seeking medical care, reputable facilities like Geisinger South Williamsport and Susquehanna Health Hospitalist at Wrmc are just a short distance away. Places of worship such as Agape Fellowship of the Mennonite Church provide spiritual fulfillment, while parks like Robert L Shangraw Athletic Complex offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood presents a vibrant community with essential services tailored to meet the needs of seniors.

Restaurants

• The Brickyard Restaurant & Ale House (0.1 miles)
• The Bar On Market (0.2 miles)
• Franco's Lounge (0.2 miles)
• Bullfrog Brewery (0.2 miles)
• Hong Kong Chinese Restaurant (0.3 miles)
• Disalvo's (0.4 miles)
• O.I.P South Williamsport (0.5 miles)

Cafes

• Alabaster Coffee Roaster & Tea Company (0.2 miles)
• Starbucks (0.3 miles)
• Panera Bread (0.4 miles)

Pharmacies

• Wegmans (0.2 miles)
• Rite Aid (0.3 miles)
• Medicine Shoppe (0.4 miles)
• CVS Pharmacy (0.6 miles)
• Susquehanna Health Pharmacy (0.9 miles)
• Rite Aid (2.1 miles)
• GIANT Pharmacy (2.2 miles)

Transportation

• U-Haul Moving & Storage (0.3 miles)
• Enterprise Rent-A-Car (0.8 miles)
• Lycoming Valley Railroad Co. (2.8 miles)

Physicians

• Community Health Center (0.4 miles)
• Geisinger South Williamsport (0.5 miles)
• Pais Gregory Nd (0.6 miles)
• Price Optical Company (0.6 miles)
• Pain Management of Williamsport (0.6 miles)
• Mileto, Annette MD-Susquehanna Health Internal (0.8 miles)
• Susuquehanna Health Surgical Associates (0.8 miles)

Places of Worship

• Agape Fellowship of the Mennonite Church (0.5 miles)
• Almond Branch Ministries (1 miles)
• Unitarian Universalist Congregation (1.2 miles)
• First Church of Christ (1.3 miles)

Hospitals

• Divine Providence Hospital (0.5 miles)
• Susquehanna Health Outpatient Rehab Center (0.8 miles)
• The Williamsport Hospital (0.9 miles)
• Susquehanna Health Hospitalist at Wrmc (1 miles)
• Rose View Center (1.6 miles)

Parks

• Robert L Shangraw Athletic Complex (1 miles)
• South Williamsport Park (1 miles)
• James Short Park (2.3 miles)