Ashby Personal Care Home

Pros

• The staff was very professional, kind, attentive and knowledgeable.
• They made a difficult time for this family much easier.
• CNAs, LPNs, and floor RNs were amazing, coming together to provide the best care possible.
• The two CNAs were very pleasant, very helpful and kind.
• The LPN and RN staff are excellent.
• They always keep residents well informed.
• The therapy department is professional and pleasant to talk with.
• All the staff is kind and very helpful.

Cons

• The family member experienced neglect in care and perceived racial discrimination by staff.
• The family member's medical concerns were repeatedly minimized by the staff.
• Family members waited extended periods for updates and necessary care.
• Questions about treatment were met with dismissive or unclear responses, while other patients appeared to receive more attentive service.
• The facility smelled like urine and feces, the nurse station was often unattended, and call lights went unanswered.
• A CNA was seen on a cell phone in a resident's room, a CNA yelled at a resident, and nurses were disrespectful to residents and staff.
• The staff were described as lazy, slow to respond, with nurses fighting among themselves, and administration blamed for poor communication and lack of supplies.
• There were serious safety concerns, including a malfunctioning smoke/fire alarm system, and claims that a fall was not promptly communicated to the family and that a death resulted from neglect.

Review

The collection of notes about this facility paints a portrait of a place with a wide range of experiences, from hopeful rehabilitation outcomes to deeply troubling concerns about care, communication, and atmosphere. Several entries reference interactions with Kristina Lee Walker, LPN, as part of broader encounters with nursing staff, highlighting both positive impressions and frustrations that surfaced during different visits. Taken together, the comments suggest that the quality of care and the tenor of the environment can vary dramatically depending on the shift, the staff on duty, and the specific needs of the resident.

On the more troubling side, a recurring theme is that some family members felt medical concerns were minimized and that updates were infrequent or unclear. In these accounts, questions about treatment were met with dismissiveness, and families perceived that other residents received more attentive and respectful service. One reviewer even suggested that the facility could face lawsuits as a result of what they viewed as one problematic employee's impact on care. The sentiment conveyed is not merely about occasional delays, but about a broader sense that basic communication and responsiveness were lacking in certain moments, leaving families anxious and uncertain about their loved ones' status and treatment.

In contrast, another family member reports a markedly positive experience. They describe a recent stay for a grandfather whose rehab outcomes were satisfactory, praising the staff as professional, kind, attentive, and knowledgeable. The tone here is appreciative and concrete: the team helped navigate a difficult period and provided reassurance to the family. This review emphasizes that, when functioning at their best, the staff's competence and compassion can make a meaningful difference in a loved one's recovery and in the families' overall experience during rehabilitation.

Several reviewers note that the facility has "good bones" and commend the coordinated efforts of CNAs, LPNs, and floor RNs who work together to deliver care. Yet they also point to persistent structural issues within the operation. The place has undergone multiple restructurings - three to four leadership changes and several new administrators and directors of nursing - alongside two state inspections and one federal inspection. A recurring complaint is that administration often fails to communicate clearly about resources, including essential supplies that nursing staff need to meet residents' needs. The call is for a more collaborative, united approach that prioritizes resident care over assigning blame when problems arise.

Another thread within the reviews is a stark, vivid critique of conditions observed during a weekend walk-through. Observations included several nurses outside smoking, a pervasive urine and feces odor, an empty nurse station, and a ringing phone with multiple live call lights left unanswered. A CNA was described as being on her cell phone in a resident's room, and another CNA was reportedly yelling at a resident about a remote control. The reviewer also shared disappointment at discovering that two particular CNAs they valued had left, speculating that disrespect from nurses contributed to their departure. This set of experiences underscores a climate where frustration, disrespect, and inconsistent responsiveness appear to have a tangible impact on staff stability and resident welfare.

On the more affirmative side, other reviewers recognize competent and caring staff across disciplines. They highlight that LPNs and RNs are excellent and that families are consistently kept well informed. The therapy department is described as professional and engaging, helping keep residents active and moving. The business manager is portrayed as accessible and knowledgeable about insurance matters, and the administrator is noted as visible and compassionate toward residents' needs. A sense of warmth and care permeates these accounts, with some reviewers describing the facility as a place they enjoy visiting or even working at, thanks to the kindness and dedication of the staff.

Yet not all voices align with that optimism. Some reviews are bluntly negative about staff attitudes and performance, portraying interactions as disrespectful, lazy, or slow to respond. There are remarks about nurses allegedly fighting with each other and about staff prioritizing conversation over direct resident assistance. The friction described here speaks to an atmosphere where morale may be compromised, undermining the consistency and reliability families and residents rely on. Even within more positive notes, there is an awareness that the environment can be challenging, with several reviewers expressing hope that the facility's leadership would address these tensions and improve day-to-day operations.

The complaints extend into grave concerns about safety and neglect, including a stark report that a doctor warned against returning a loved one to the facility after a fall and rib injuries, with families left uninformed about the incident. Other entries recount a legacy of neglect contributing to the development of severe wounds, such as a stage 4 bed sore that allegedly began as a stage 1 injury years earlier. These accounts convey a fear that, for some residents, the quality of care could deteriorate to life-threatening situations, and they underscore the importance of timely communication and vigilant guardian oversight for anyone with loved ones in the facility.

Taken as a whole, the narratives present a facility with a mosaic of experiences. Some families praise the rehab outcomes, the professionalism of certain staff, and the supportive leadership they encountered. Others describe a troubling environment where neglect, discriminatory behavior, poor communication, and administrative instability undermine trust and safety. The recurring threads - communication gaps, staff turnover, concerns about respect and treatment, and the interplay between strong individual caregivers and systemic challenges - suggest that the facility embodies both the potential for compassionate, effective care and serious risks that require targeted attention and robust corrective measures. In any case, families appear to be calling for clearer information pathways, better coordination among caregivers, and a culture that consistently prioritizes resident well-being across all shifts and departments.

This part of Sharon, Pennsylvania, offers a convenient and accessible location for senior living with various amenities nearby. There are several physicians and pharmacies within a short distance, making healthcare easily accessible. Additionally, there are restaurants offering a variety of dining options, cafes for socializing, places of worship for spiritual nourishment, and parks for outdoor activities. The presence of hospitals in close proximity ensures immediate medical care if needed. The transportation options such as the airport and Winner Aviation provide convenience for traveling. Overall, this area provides a well-rounded community with essential services and recreational opportunities for seniors to enjoy.

Physicians

• Adagio Health Sharon (0.6 miles)
• Steward Cardiothoracic Specialists (0.7 miles)
• Joseph A Giordano MD (0.8 miles)
• Nicholas Abbott DO (0.9 miles)
• R.W. Petruso Hearing & Audiology Center (1 miles)
• Specialty Care Center Hermitage (1.1 miles)
• Peter Barnovsky DO (1.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Rite Aid (0.7 miles)
• Rite Aid (1 miles)
• Sharon Pharmacy (1.1 miles)
• Rite Aid (1.1 miles)
• Rite Aid (1.2 miles)
• Walgreens (2.4 miles)

Restaurants

• Italian Home (0.8 miles)
• Quaker Steak & Lube (0.9 miles)
• Main Moon (1 miles)
• Our Gang's Lounge (1 miles)
• Hermitage Hot Dog Hut (1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.3 miles)

Places of Worship

• Our Lady of Fatima Church (0.9 miles)
• Sharpsville Church of the Nazarene (2.6 miles)
• New Virginia United Methodist Church (3.8 miles)
• Shenango Valley Baptist Church (5 miles)
• Zion's Hill (5.4 miles)

Cafes

• FIREBEAN Espresso (1 miles)
• Panera Bread (1.6 miles)
• The Perfect Bite (1.7 miles)
• Starbucks (2.4 miles)
• Fowler Grind (10.4 miles)

Hospitals

• UPMC Horizon - Shenango Valley (1.5 miles)
• Wound Center (1.8 miles)
• Sharon Regional Health System (1.9 miles)
• University of Pittsburgh Physicians (3.1 miles)
• Brookfield Family Medicine Center (3.4 miles)
• Belmont Pines Hospital (9.4 miles)
• American Renal Associates (9.8 miles)

Parks

• HMS Playground (2.4 miles)
• Brookfield Center (4 miles)
• Harding Park (5.9 miles)

Transportation

• Youngstown-Warren Regional Airport (YNG) (9.3 miles)
• Winner Aviation (9.3 miles)