226 W.est Independence Street, Shamokin, PA 17872
To contact a resident: (570) 648-0400
For more information about senior living options: (866) 208-4318
Overall Review of Age In Place - Northumberland Region
Cons
The company is described as a horrible employer. - CNAs are said to arrive smelling like weed and hungover.
- The company would not staff a patient’s care when staff called out, leaving the mother bed-bound for hours.
- The director allegedly threatened to report the reviewer for elder abuse if they contacted human services.
- The company employs people who abuse their clients financially, emotionally, and mentally.
- When concerns are raised, they ignore complaints and dodge calls.
- The branch is described as unprofessional liars, thieves, and thugs.
- Management is described as severely disrespectful and untrustworthy to care for family members.
- They use elderly patients’ cars for personal use.
- They use patients’ SNAP benefits to feed themselves.
- They bring young children into patients’ homes during shifts.
- They allow nurses’ partners to be at patients’ homes and eat their food.
- They restrict access to family members trying to reach patients.
- They supply illegal substances to patients during on-duty shifts.
- They allow a nurse’s partner to assault a family member of a patient.
Review
This community is not well-suited for seniors who depend on reliable, compassionate, and safe in-home care. If a decision must be made here, it is essentially a last-resort option for families with no viable alternatives and with the capacity to supervise care continuously. The landscape painted by the experiences shared is one where safety, respect, and accountability are not consistently demonstrated, making any potential benefits hard to justify for a vulnerable loved one.
Those who might otherwise consider alternatives include families who prioritize dignity, predictable staffing, and transparent management. Seniors with complex medical or daily-living needs will need dependable caregivers, strong supervision, and clear lines of accountability, factors that are routinely questioned in these reviews. Prospective clients should compare with licensed home-care agencies or licensed assisted living communities in the area that can provide documented staffing ratios, stable leadership, and robust complaint resolution processes.
The principal concerns overshadow any conceivable advantages. The accounts describe CNAs arriving with impairment, failing to staff adequately, and leaving a bed-bound patient waiting for hours. Management is portrayed as unresponsive and, in some cases, threatening toward family members who raise concerns. Allegations extend beyond neglect to accusations of abuse, financial impropriety, and even inappropriate conduct within patients’ homes. The combination of understaffing, disrespectful treatment, and a lack of meaningful consequences for misconduct creates an environment where patient safety and emotional well-being are consistently at risk.
There is a faint, theoretical benefit to an in-home care model, home-based support, convenience, and continuity when staffing holds steady. Yet those potential positives do not survive the weight of documented behavior and systemic failures. The reviews describe a pattern of behavior that erodes trust, undermines routine, and compromises essential protections for vulnerable adults. In practical terms, any perceived convenience is decisively offset by the daily threat of neglect, poor decision-making, and the possibility of harm to a loved one.
If this option must be explored, it is essential to insist on concrete safeguards before any agreement is signed. Request a defined staffing plan with guaranteed coverage, detailed shift schedules, and direct, accountable supervision. Require ongoing, documented oversight by a licensed administrator, and insist on rapid, results-oriented response to concerns with a formal escalation process. Demand transparent billing, clear policies on what constitutes appropriate care, and strict limits on family access and patient privacy with real, monitored compliance. Engage independent references from other families, and consider a trial period with strict termination rights if standards are not met. Without these protections, the risk remains too high.
Ultimately, the prudent choice is to pursue other providers with verifiable track records of safety, ethics, and service stability. In the face of repeated, serious concerns about care quality, safety, and management conduct, alternative options should be prioritized. If a decision to engage this provider is unavoidable, everything above becomes non-negotiable, and a comprehensive contingency plan, backup caregivers, rapid transition to another agency, and close, ongoing oversight, must be in place from day one.
24/7 care with personalized services and restaurant-style dining.
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