Overall Review of Mountain View - Nursing And Rehabilitation Center
common
34 reviews mention this
Staff care and teamwork stand out
Residents and families repeatedly describe attentive, caring staff who go out of their way.
Across the reviews, people highlight staff members as friendly, knowledgeable, and helpful, often describing strong teamwork in daily care and responsiveness to questions. Several reviewers specifically mention nurses and caregivers being kind and dedicated, with some describing the atmosphere as welcoming. A handful of negative reviews also criticize staff communication, care handling, and overall management—so the tone isn’t uniformly positive.
caveat
7 reviews mention this
Cleanliness gets mixed reviews
Some families praise how clean the facility feels, while others report serious hygiene problems.
Several reviews describe the building as clean and well put together, with residents appearing relaxed and groomed. Other reviewers are much harsher, alleging dirty rooms or shared bathroom conditions, unkept areas in outdoor space, and even reports of pests and filth. Taken together, cleanliness seems to be a recurring point of disagreement among reviewers.
caveat
5 reviews mention this
Food quality draws complaints
Food is a frequent complaint, with residents described as not being fed enough or being served poorly.
Multiple negative reviews say the food quality is poor, including complaints that it was unappetizing or carb-laden for a diabetic, and that meals were cold. Other concerns include lack of regular showers and issues raised alongside meal dissatisfaction. While dining options are present for dietary needs in the listing details, the reviews focus more on how meals were handled day to day.
common
2 reviews mention this
Medical attention is nearby
Reviewers reference hospital-level escalation when residents need evaluation and care.
A staff-member review notes that hospitals are nearby for evaluation when residents need it. Another family describes a resident being taken by ambulance and admitted to the hospital after worsening symptoms, emphasizing how quickly medical escalation became necessary. Nearby hospital and physician options listed around the community reinforce that outside care is within reach.
differentiator
3 reviews mention this
Rehabilitation and therapy are praised
Several reviews highlight strong physical therapy support during rehab stays.
Some reviewers single out therapy teams as especially effective, including mentions of physical therapy that helped someone start walking again. Families on the rehab unit also describe a positive therapy experience and note the therapy program as a key part of their overall impression. These comments line up with the community offering skilled nursing and memory care in addition to rehab-focused support.
common
3 reviews mention this
Memory care programming is a focus
Reviews mention a dedicated dementia or memory care area.
Multiple reviews reference a dementia wing and memory care unit, including comments tied to how families viewed the care environment. One review says the facility has a dementia unit, while another describes memory care as overcrowded with limited engagement. A separate concern involves communication and changes in health status reported for someone in the dementia area.
common
4 reviews mention this
Activities and engagement appear central
Residents are described as engaged, with scheduled activities and outings mentioned in reviews.
Several reviewers describe residents as happy, relaxed, and engaged, and one staff-member review notes activities being resident-focused. Another review mentions having activities plus trips, reinforcing that engagement is part of the daily experience as described by families. The listing details also include community-sponsored activities and planned day trips.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
271 resident community capacity
Memory Care
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Close proximity to pharmacies, physicians, hospitals, restaurants, transportation, and a place of worship in a peaceful, senior-friendly setting.
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