Fairmount Homecare LLC in Philadelphia, PA

Pros

• Right at Home has been providing caregivers for my mother for over three years.
• The office staff is always very friendly and helpful whenever they or my mom contact them.
• They work very hard to find the right caregivers for my mom, who can be very difficult at times.
• They have navigated the Covid-19 pandemic very well, including coordinating with the facility where my mother lives.
• Right at Home has been wonderful for my family.
• The schedulers know who would be a good fit for the client's needs.
• Their staff are punctual, kind, and helpful.
• The caregiver cleans the home so that it always looks clean and smells clean after visits.
• They have excellent services.

Cons

• They felt the intake staff stereotyped them as an alcoholic.
• They perceived the staff as unprofessional for asking questions behind their back and consulting their caseworker.
• They were frustrated by the lack of follow-up, with weeks elapsing before any contact.
• They believed it was inappropriate to judge them as an alcoholic based on a memory lapse.
• They felt the service was not trustworthy and that the initial friendliness was fake.
• They viewed the interviewer's practices and rules as too rigid.
• They would prefer a smaller agency that treats Mom as a person first, not just a patient.

Review

Fairmount Homecare LLC in Philadelphia is best suited for families that are comfortable taking an active role in the onboarding process and demanding clear, accountable communication from day one. The community's rating sits mid-pack, and the most troubling feedback centers on the intake encounter - an experience that left the client feeling stereotyped and questioning whether the agency will follow through. In practical terms, this means Fairmount can work for those who can advocate firmly, ask hard questions, and insist on a detailed, written plan before care begins. For families seeking a hands-off, flawlessly polished start, this provider risks eroding trust before any care is delivered.

Explicitly, families who want a smoother start should consider alternatives. The market contains peers that demonstrate a stronger front-end discipline. Right at Home, by contrast, is described in reviews as having a friendly, responsive office staff and a disciplined caregiver-matching process, with scheduling that tends to be reliable. Caregivers are praised for engaging clients in conversation, handling daily tasks, and even additional duties like housekeeping and pet-related needs. Those anecdotes illustrate a standard families often prioritize: a predictable onboarding experience, careful caregiver alignment, and proactive, steady communication throughout the early stages of care.

How the available pros offset the main cons hinges on one factor: reliability of onboarding and ongoing communication. In Fairmount's case, the negative intake experience underscores a serious risk that can undermine care from the outset if not corrected. The potential upsides - caregiver reliability, adaptability, and consistent visits - only materialize if the onboarding is handled professionally and followed by sustained, clear communication. When onboarding feels rushed or prejudicial, even highly skilled caregivers may struggle to restore confidence, making the overall package harder to rely on for families managing complex schedules and medical coordination.

By contrast, the Right at Home reviews set a practical benchmark for what good care start and continuity look like. The strength lies in the early, explicit matching of caregivers to client needs, as well as dependable scheduling and accessible office support. The result is less daily friction for families and a smoother, more predictable routine for elders. This is not a vague aspiration; it translates into tangible benefits - consistent engagement by caregivers, timely updates, and a home environment that feels orderly and supportive. For families weighing options, this pattern of reliable onboarding and steady follow-through is a decisive advantage.

Care plans and caregiver stability become decisive factors when comparing Fairmount to peers. For clients with extensive or highly coordinated needs, or those relying on external partners such as VA services or facility coordination, the presence of a proven onboarding ritual and a dedicated care coordinator matters deeply. The intake misstep signals potential gaps in accountability and continuity, and those gaps will erode confidence over time if not addressed. Families who prize proactive communication and a predictable cadence of updates may find that other providers routinely outperform Fairmount in keeping everyone aligned and informed.

Actionable steps can tilt the balance in favor of a solid decision. Start by insisting on a concrete onboarding plan with a single point of contact who remains constant. Request a written care plan that outlines caregiver qualifications, matching criteria, and the exact cadence of updates. Negotiate a trial period with a clear stop condition and a structured feedback loop to adjust the plan quickly. Gather references focused on onboarding experience, caregiver compatibility, and staff responsiveness. Verify alignment with any external care partners or facility coordination requirements, and confirm escalation procedures for issues that arise. With these guardrails in place, Fairmount can either prove its reliability or yield to alternatives that deliver steadier onboarding and ongoing communication, helping families choose with confidence.

This area of Philadelphia, Pennsylvania, offers a diverse range of amenities that cater to seniors looking for convenience and quality of life. With a variety of restaurants, cafes, parks, pharmacies, transportation options, hospitals, and physicians in close proximity, residents have easy access to essential services and recreational opportunities. The neighborhood's proximity to Rittenhouse Square and Schuylkill River Park provides ample green spaces for leisurely walks or outdoor activities. Additionally, the presence of reputable healthcare facilities like The Pavilion and Children's Hospital of Philadelphia ensures that residents have access to top-notch medical care. Overall, this part of Philadelphia provides a well-rounded environment for seniors seeking a vibrant and convenient community for senior living.

Restaurants

• Rosy's Taco Bar (0.2 miles)
• K'Far (0.2 miles)
• Parc Brasserie (0.3 miles)
• U Bar (0.8 miles)
• Tabu Lounge & Sports Bar (0.8 miles)
• Kalaya Thai Kitchen (1.2 miles)
• Brauhaus Schmitz (1.2 miles)

Cafes

• La Colombe Torrefaction (0.2 miles)
• Elixr Coffee (0.5 miles)
• La Colombe Coffee Roasters (2.6 miles)
• ReAnimator Coffee (3.2 miles)
• Starbucks (4.4 miles)
• Panera Bread (4.4 miles)
• Starbucks (4.4 miles)

Parks

• Rittenhouse Square (0.2 miles)
• Schuylkill River Park (0.3 miles)
• Christopher Columbus Park Dog Run (1.3 miles)
• Independence National Historical Park (1.4 miles)
• Franklin Square (1.4 miles)
• Weccacoe Park (1.6 miles)
• Penn's Landing (1.9 miles)

Pharmacies

• Rite Aid (0.2 miles)
• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Rite Aid (0.8 miles)

Transportation

• 30th Street Station (0.5 miles)
• SEPTA: MFL/TRL 30th Street Station (0.6 miles)
• Jefferson Station (0.9 miles)
• Darby Transportation Center (5.1 miles)
• Septa Wayne Junction Station (5.1 miles)

Hospitals

• The Pavilion (0.9 miles)
• Veterans Administration Community Living Center (1.2 miles)
• Philadelphia VA Medical Center (1.3 miles)
• Cooper University Hospital (3.2 miles)
• Episcopal Hospital (3.7 miles)
• Temple University Hospital (4 miles)
• St Christopher's Hospital for Children (4.8 miles)

Physicians

• Children's Hospital of Philadelphia (1 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (1 miles)

Theaters

• Landmark Theatres - Ritz Five (1.6 miles)