Overall Review of Home Instead - Lemoyne, PA
common
16 reviews mention this
Caregivers feel consistently kind
Residents and families describe caregivers as consistently compassionate, respectful, and engaged in daily care.
Many reviewers focus on the personal care they received, describing caregivers as kind, compassionate, and respectful. Several also mention caregivers being attentive to comfort and needs, including meal help, companionship, and noticing when something is wrong. A number of families say their loved ones built relationships with caregivers and felt supported over time.
common
4 reviews mention this
Overnight and 24/7 support helps
Families highlight help during emergencies and extended coverage needs, including overnight and 24-hour care.
A few reviewers describe using the service in urgent situations and getting prompt help for overnight or extended coverage. Others describe 24-hour care being arranged during a surgery recovery or during a winter storm. One reviewer also notes that finding 24/7 coverage could be challenging, with flexibility sometimes needed.
common
5 reviews mention this
Scheduling and communication matter
Reviews frequently mention responsive scheduling and caregivers or office staff communicating about day-to-day needs.
Several reviewers appreciate how the office handled scheduling and questions, and they describe caregivers as punctual and consistent when care was expected. Families also mention regular updates and communication about changes or concerns. At the same time, a few reviewers report missed days or coordination problems, which affected their experience.
caveat
4 reviews mention this
Reliability concerns appear in reviews
Some reviewers report reliability issues, including late or missed visits and inconsistent staffing.
A recurring complaint is that caregivers were sometimes late, not showing up, or not performing care as expected. One reviewer describes an experience with multiple different caregivers and frequent changes, and another describes a missed day early on. These reports stand out against the more positive comments about consistent daily support.
caveat
4 reviews mention this
Cost is a frequent sticking point
Multiple reviews call out the service as expensive relative to the care they experienced.
Some reviewers describe the overall cost as high, including comments that the price did not match what was received. One reviewer says it became too expensive for what they got, while another recommends only if a family can afford it. There are also reviews that contrast the expense with good outcomes during difficult times, so value varies by experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.