P O B 190 4200 Hertzler Drive, Honey Brook, PA 19344
For more information about senior living options: (866) 208-4318
Overall Review of Lakeview At Tel Hai Personal Care
Pros
The facility has an incredible staff.- The grounds are impeccable and the atmosphere is kind and welcoming.
- It is a fantastic place to live.
- They treat residents like family and are always willing to help.
- The therapy staff are outstanding.
- The nursing staff are above and beyond excellent.
- Lunch and learn sessions are nicely done.
- The community is amazing, with staff who treat residents like loved ones.
Cons
This group of scum bags that call themselves a nursing home abuse their patients and completely disregard the wishes of their patients' family.- Never waste your money here; they hire terrible scum people who couldn’t care less about your loved ones.
- The Human Resource Department is horrible and unprofessional for not returning calls or emails for a week.
Review
Lakeview at Tel Hai Personal Care in Honey Brook, PA is best suited for families that prioritize a warm, resident-first atmosphere paired with hands-on, consistently present staff and solid rehabilitation services. The community earns its strongest credibility from a large caregiving team that residents and families describe as incredibly friendly, attentive, and genuinely caring. Visitors consistently notice well-kept grounds and inviting spaces, with spacious rooms and cottages that contribute to a sense of homelike comfort. For families facing a transition from hospital rehab or daily assistance needs, Lakeview offers a practical, people-centered setting where daily care feels personal and reliable.
That said, not every family will find it the right fit. A subset of reviews raises red flags about safety, governance, and consistency. Some families allege severe mistreatment or neglect, including disputes over lifts and repositioning, which cannot be dismissed. Others point to administrative friction, especially in human resources, and to interpersonal lapses, a rude dining experience or communication gaps, that remind prospective residents to look closely at the culture behind the warmth. These voices suggest that while the community often feels like a family, experiences can diverge markedly by shift, unit, or individual staff, and the current state of accountability should be part of any decision.
On balance, the positive attributes are compelling. The standout asset is the staff: attentive, compassionate caregivers who consistently go beyond basic expectations, with many residents and families reporting that care feels thorough and respectful. Therapy teams receive frequent praise for progress and encouragement, translating into tangible gains like regained mobility and increased independence during rehabilitation stays. Nursing staff are described as highly capable and devoted, easing family anxiety about ongoing medical needs. The overall atmosphere, friendly residents, welcoming staff, and a sense of belonging, helps reduce the stress that often accompanies transitions into a personal care setting.
Still, the negative anecdotes demand careful consideration. The most serious concerns center on safety and trust, including claims of mistreatment and improper handling, as well as complaints about how problems are handled by administration. Such reports do not reflect every experience, but they do underscore a real risk that should be weighed. Dining interactions and staff responsiveness at times appear inconsistent, suggesting that comfort and satisfaction can depend on when and where one is interacting with the team. In deciding, families should recognize that a strong courtesy culture and excellent clinical care can coexist with pockets of friction or dissatisfaction, and those gaps can have meaningful consequences for daily life and peace of mind.
Ultimately, the decision rests on which risks and rewards matter most. The pros offset the cons for families who value a heartfelt, almost familial care ethos, robust rehab potential, and a setting that prioritizes warmth and accessibility. For households where safety transparency, uniform accountability, and consistently high staff responsiveness are nonnegotiable, these concerns tip the balance toward further due diligence or exploring alternatives with a more uniform track record. The strong point is not merely good intentions but demonstrable care in many departments; the risk is that experiences can vary enough to require thorough verification before committing.
Practically, families considering Lakeview should approach with a disciplined checklist. Schedule extended tours and ask to meet multiple caregivers and current residents on different shifts. Request recent incident reports, staff-to-resident ratios by unit, and explanations of how concerns are escalated and resolved. Seek frank discussions about transfer and discharge processes, respite options, and the clarity of financial contracts. If possible, arrange for a trial stay or a day-by-day assessment during a short-term placement to gauge whether the environment consistently delivers the level of care and culture promised by favorable reviews. The answer will hinge on one’s tolerance for variability in experience versus the appeal of a genuine, attentive community that treats residents like family.
100 resident community capacity
Assisted Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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