Lakeview At Tel Hai Personal Care
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P O B 190 4200 Hertzler Drive, Honey Brook, PA 19344
For more information about senior living options: (844) 490-3973
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The facility has an incredible staff. Tel Hai is well staffed and friendly. The grounds are impeccable and the atmosphere is kind and welcoming. The rooms are spacious, the facility is clean and inviting, and the food smells fantastic. Tel Hai is a fantastic place to live. Therapy staff are excellent and supportive. The nursing staff are above and beyond, making residents feel well cared for. The community is welcoming.
This group of scum bags that call themselves a nursing home abuse their patients and completely disregard the wishes of there patients family. Never waste your money here they hire terrible scum people who couldn't care less of your loved ones. Host was very rude. Human Resource Department is horrible, I was calling an email and never got nothing back till a week later, so unprofessional.Tel Hai Retirement Community comes through in these notes as a place where the human side of care is front and center. Across several visits and experiences, the people who work there are repeatedly described as attentive, friendly, and genuinely invested in the well?being of residents. Families visiting loved ones during rehab or simply touring during Open House consistently mention a large, responsive staff and a warm atmosphere that makes visitors feel welcomed and hopeful about their relatives' daily lives. It's easy to sense that this is a community where kindness isn't optional and where residents and their families often speak of feeling cared for like family.
Several reviewers stress an impression of strong daytime staffing and good, hands-on care. Visiting a father in rehab, one observer notes not only that the facility seemed well?staffed but that the staff's friendliness left a lasting positive impression. Another visitor who attended Open House described the grounds as immaculate and the interiors as clean and inviting, with residents themselves opening up their apartments and cottages to share stories and answer questions. The overall tone in these accounts is one of generosity and openness: people welcome questions, invite conversation, and create an atmosphere where families feel encouraged to picture a future there for their loved ones. Even guests who were not part of the official Open House cast a similarly welcoming light on the community.
There are voices that sum up the experience with a straightforward, positive verdict: this is a fantastic place to live, with many noting that staff treat residents with genuine care and are always willing to help. Several reviewers explicitly encourage others to set aside negative reviews, choosing to focus on the "family-like" culture they've observed. The sentiment that staff go above and beyond to support residents - whether in daily routines, meal service, or problem solving - appears repeatedly, reinforcing the impression of a cohesive, compassionate community where people feel seen and valued.
Therapy and rehab experiences stand out in particular as a source of strong, tangible praise. One reviewer spent about a month in therapy and was deeply impressed by the therapy team, often describing the therapists and aides as "super" and noting meaningful progress from immobility to mobility with a cane. The B section is singled out for excellent care, with specific staff members named - Jen, Agnus, Caeden, Mya, Edie, Barbara, Kadie - along with the sense that the entire team contributed to the recovery and comfort of the resident. Beyond clinical care, families observe improvements in day-to-day life, including better mobility and a more confident sense of independence, which in turn reduces stress and anxiety during the recovery period.
Another thread across the reviews is the sense of exceptional daily living support and dignified treatment. A visitor recounts hearing that the husband felt spoiled, with meals described in fond terms - "they feed him like a king" - and the nursing staff described as "above and beyond excellent." That combination - nutritional attention, empathetic nursing care, and reassurance for families - appears again and again as a hallmark of Tel Hai's approach. One caller even recalls a lunch-and-learn event that was "nicely done," suggesting an active, educational, and engaging community life beyond the core care services. Taken together, these remarks sketch a picture of a community that seeks to balance clinical excellence with meaningful, day-to-day living.
The COVID era is acknowledged in one thread as a period during which the community followed strict CDC and government requirements, a point that some readers see as evidence of responsible leadership and care standards. Reviewers describe ongoing adherence to guidelines and a general sense of safety and diligence, contrasting with the difficulties seen elsewhere. For these observers, the continuity of care and ongoing respect for safety measures contributed to a sense of relief and appreciation for the way Tel Hai weathered a challenging time while continuing to honor residents' needs and families' concerns.
Not all reviews tilt positive, though. One highly critical account delivers a stark counterpoint: a reviewer who would award zero stars, accusing Tel Hai of "scum bags" behavior and of abusing patients. The account goes on to claim a grandmother was moved from the hospital to Hospice and that she was mishandled, including being repositioned against her stated needs and being placed in a lift despite expressed pain. Phrases like "abuse their patients" and insinuations of neglect are used to describe the experience, representing a harsh, emotional critique that sharply contrasts with the broader pattern of praise found in other reviews. This perspective highlights the reality that, in any large facility, experiences can be dramatically divergent, and it underscores the importance of accurate, attentive care and responsive management.
There are other critical notes as well: a dinner service interaction described as "very rude" by a host, and a separate comment about the Human Resources department being "horrible" for slow or unreturned communications. These remarks point to areas where individuals felt frustrated or undervalued, reminding readers that even well?regarded communities must continuously address internal processes and customer service dynamics. Yet even among these criticisms, there are mentions of positive experiences elsewhere - such as in?law visits or community engagement - that suggest Tel Hai remains a place of active, welcoming life for many residents and families.
An additional dimension that emerges is the involvement of the Little Mates Childcare Facility, which operates at Tel Hai from two locations, including a site based within the retirement community. Descriptions of this childcare program emphasize attentive, caring, and real?food?driven practices, with modern, clean, spacious facilities and a philosophy that treats each child with respect and as an individual. The cross?pollination between a thriving elder community and a lively childcare program adds texture to Tel Hai's overall environment, illustrating a multi?generational atmosphere in which care and education extend across age groups. The childcare staff are described as attentive and kind, reinforcing the broader impression of a supportive, family?oriented culture across the campus.
Across the spectrum of reviews, Tel Hai Retirement Community emerges as a place that many people hold in high regard for its warm, capable staff, welcoming atmosphere, and robust therapy and daily living supports. The testimonials vary - from glowing endorsements and open-house praise to harsher criticisms that call for closer inspection of care practices and administrative responsiveness. Taken together, the collection depicts a community that, for many residents and families, offers companionship, dignified care, and a sense of belonging, while also presenting opportunities for growth, accountability, and continuous improvement in the eyes of those who have had more challenging experiences.
100 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lakeview At Tel Hai Personal Care in Honey Brook, PA is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our spacious and fully furnished apartments provide a comfortable living space for our residents, featuring private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access. Housekeeping services are provided to maintain a clean and organized environment.
We believe in promoting an active and engaging lifestyle for our residents, which is why we offer various amenities to cater to their interests and preferences. Our beauty salon helps residents look and feel their best, while our fitness room enables them to stay fit and healthy. The gaming room provides entertainment options, while the small library offers a peaceful reading retreat.
Transportation needs are taken care of with our community-operated transportation service. We arrange transportation for non-medical purposes as well as doctor's appointments, ensuring that our residents can easily access essential services.
Dining at Lakeview At Tel Hai Personal Care is an exceptional experience. Our restaurant-style dining area offers delicious meals prepared by our skilled chefs who can accommodate special dietary restrictions. Residents can enjoy their meals in the company of friends in the elegant dining room.
In terms of care services, our dedicated staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We have a 24-hour call system for immediate assistance if needed. Medication management ensures that residents receive their necessary medications on time.
At Lakeview At Tel Hai Personal Care, we prioritize mental wellness by offering a mental wellness program tailored to meet the emotional needs of our residents. Additionally, we provide diabetes diets for those who require it.
To keep our residents engaged and fulfilled, we organize various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. This encourages social interaction among residents and creates a sense of community.
Our location offers convenience as well, with pharmacies and restaurants nearby for additional services and dining options.
Overall, Lakeview At Tel Hai Personal Care provides a warm and compassionate environment where residents can enjoy an active lifestyle while receiving personalized care and support.
This area of Honey Brook, Pennsylvania offers a variety of amenities and services that cater to seniors. With several pharmacies in close proximity, accessing medication and health supplies is convenient. There are also a number of restaurants nearby, providing options for dining out or grabbing a quick meal. For medical care, there are multiple physicians' offices within a short distance, specializing in various fields such as asthma, pediatrics, and osteopathic care. Transportation options include an airport and train stations for easy travel. In terms of recreation, there are parks nearby where residents can enjoy nature and outdoor activities. Additionally, cafes offer a place to socialize over coffee or tea. Places of worship provide spiritual support for those who seek it. Overall, this neighborhood in Honey Brook provides a well-rounded community with essential services and recreational opportunities for seniors looking to settle in the area.
Lakeview At Tel Hai Personal Care is located at P O B 190 4200 Hertzler Drive, Honey Brook, PA 19344 in Lancaster County, Pennsylvania
Lakeview At Tel Hai Personal Care on seniors.fyi includes 3 photos including images showing bedroom, architecture, living room, painting, plant, decor, and more.
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