Residents and families repeatedly describe staff as caring and responsive.
Across many visits, reviewers describe staff members as pleasant, helpful, compassionate, and willing to answer questions. Several also highlight nurses and aides checking in, assisting with needs, and keeping families informed about care. A few accounts note problems like attitudes during a discharge or frustration with how long help takes, but even those reviews still reference specific staff who were involved.
common19 reviews mention this
Facility cleanliness is frequently praised
Many reviewers say the building is clean and well kept.
Multiple reviewers describe Hickory House as clean, organized, and free of unpleasant odors during visits. Others mention clean rooms and a generally well-maintained environment. At the same time, a handful of negative reviews raise cleanliness and housekeeping concerns, including soiling and delayed cleaning.
common18 reviews mention this
Therapy and rehab progress get credit
Reviewers often credit the rehab and therapy department with progress.
Several reviews focus on physical therapy and rehab care, including steady improvement and good experiences with therapists. Families also describe the therapy team as helpful, supportive, and engaged with patientsâ needs. While some negative reviews criticize care delivery and timeliness in ways that can affect rehab support, the positive feedback about therapy is consistent.
common12 reviews mention this
Dining is generally described as solid
Many residents and families describe the food as good or improved.
Reviews frequently mention food quality positively, including dining area experiences and meals that were better than a comparison facility. A few people also describe special meals aligning with dietary needs. Some negative reviews, however, complain about food not being edible or being a source of dissatisfaction.
caveat10 reviews mention this
Care timing and staffing draw complaints
Some reviews report delays in care and staffing issues.
A recurring concern in lower-rated reviews is that help takes too long, including waits for toileting or slow responses after calling for assistance. Other complaints include medication timing problems and issues with how care tasks were handled on specific days. These reports contrast with more positive accounts that describe frequent check-ins and timely help.
common7 reviews mention this
Communication with families varies
Family communication is praised by some, criticized by others.
Several reviewers say the nursing team keeps families updated, including frequent calls and conferences about care. Others describe a communication gap, such as not getting timely attention or needing to advocate more than expected. Taken together, reviewersâ experiences suggest communication can depend on the situation and the level of day-to-day staffing.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
110 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Guasts at mealtime
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Resident parking
Restaurant-style dining
Security gate
Small library
Spa
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Languages Spoken
English
Spanish
Nearby Places of Interest
Pharmacies
Brandywine Pharmacy (2.9 miles)
Hopewell Road Pharmacy (6.2 miles)
CVS Pharmacy (6.3 miles)
T S Healthmart II (6.9 miles)
Health Mart Pharmacy (6.9 miles)
CVS Pharmacy (7.4 miles)
CVS Pharmacy (7.9 miles)
Restaurants
Wimpy & Dee's Diner (3.4 miles)
September Farm Cheese (4 miles)
Auntie Anne's (5.2 miles)
Kings Tavern (5.4 miles)
Sonic Drive-In (5.4 miles)
Taco Bell (5.4 miles)
Windmill Family Restaurant (5.4 miles)
Physicians
Dr. Gordon R. Donaldson, DO (5.5 miles)
Dr Perry's Office (5.8 miles)
Asthma Allergy & Immunology (6 miles)
Chop Care Network-Ctsvll (6 miles)
Urology Center of Chester County (6.1 miles)
Gateway Medical Associates (6.1 miles)
Chester County Pediatrics (7.4 miles)
Cafes
Starbucks (5.5 miles)
Twin Valley Coffee - Shady Maple Market (9.4 miles)
Coffee Cup Restaurant (9.9 miles)
Stolen Sun (12.5 miles)
Starbucks (13.3 miles)
Parks
French Creek State Park (5.7 miles)
Marsh Creek State Park (7.8 miles)
Lionville Park (11 miles)
Hospitals
Brandywine Hospital Speech Therapy (6.1 miles)
The Center For Wound Healing at Brandywine Hospital (6.1 miles)
Va Medical Center, For Information & Assistance (6.6 miles)
Transportation
Chester County G. O. Carlson Airport (CTH) (6.8 miles)
Hickory House Nursing Home on seniors.fyi includes 5 photos including images showing interior, television, decor, living room, lounge, building, bedroom, landscaping, and more.
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Rehabilitation, Physical Therapy, and Therapy Room
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110 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Resident parking
Restaurant-style dining
Security gate
Small library
Spa
Telephone
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
English
Friendly staff, strong sense of community, and affordable pricing.
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