Always Best Senior Care

Pros

• John Montgomery and his team are kind-hearted, loving, professional, and caring.
• Always Best Care listened to the family's needs and provided reliable, kind, and helpful caregivers.
• The staff provide great customer service, being friendly and informative.
• The company is the best home care in Chester County, with reliable, friendly, and caring people.
• The caregivers are very well qualified.
• Caregivers are always on time, pleasant, caring, and genuine.
• Caregivers have lovely personalities and bring diverse strengths.
• John Montgomery and his staff are absolutely amazing and highly recommended.
• Always Best Care Senior Services provides excellent caregivers to help loved ones age in place.
• The company is well-administered, with well-trained, professional, and kind aides; staff are helpful and respectful.

Cons

• The employees are terrible; they come into people's houses and lie on the couches with blankets as if they are at home.
• They aren't properly trained.
• They leave patients flat while eating, creating a risk of choking.
• They need to have in-services to train their staff.

Review

Always Best Care Senior Services of Chester County consistently presents as a warm, professional partner for families seeking help with aging in place. Across many reflections, John Montgomery and his team are described as genuinely kind-hearted and deeply caring people who place a high value on listening to what families need. The core message from these experiences is clear: when families reach out for assistance, they're met with responsiveness, empathy, and a willingness to tailor care to fit individual circumstances.

Several writers highlight the reliability and character of the caregivers. They are described as on time, pleasant, and truly invested in the well-being of their clients. Caregivers are praised for their professionalism and for going beyond basic tasks, with a notable focus on kindness and patient-centered care. The sentiment runs strong that the people from Always Best Care are not just workers in a home, but trusted partners who help maintain dignity and comfort for loved ones.

Matching caregivers to specific needs emerges as a recurring strength. Reviewers appreciate that the care staff are well qualified and that families feel heard when describing their loved one's personality, routines, and medical requirements. The caregivers' personalities are described as varied, which many families see as a plus, because different traits can better suit different clients and situations. The overarching theme is that the agency prioritizes compatibility and continuity, which helps create a sense of safety and trust.

The leadership and ongoing support from John Montgomery stand out in several accounts. Families recount how he and his team respond quickly, even in challenging moments, and how they work collaboratively with relatives to plan and adjust care. Stories of late-night or Sunday phone calls answered, and drivers arranged to assist with appointments, underscore a level of dedication that goes beyond standard expectations. The live-in care example of Ida, placed on very short notice and serving a spouse through a difficult period, is cited as a powerful illustration of the agency's ability to mobilize resources rapidly and provide meaningful, compassionate aid in fragile times.

Flexibility and personalized attention are highlighted as distinctive advantages of working with a smaller company. Reviewers note that the agency can be highly responsive to both client and employee needs, offering flexible hours and a more intimate, hands-on approach than might be possible with larger providers. This adaptiveness is emphasized as a reason families continue to rely on Always Best Care over many years, with some arrangements spanning multiple caregivers and evolving as the aging process progresses.

There is one contrasting voice among the many positive experiences, pointing to concerns about training and execution. The critique describes caregivers who seemed unengaged in their duties, with comments about lounging in clients' homes instead of working, insufficient training, and risky practices such as leaving a patient unattended during meals. This dissenting perspective serves as a reminder that, while the overall impression is overwhelmingly favorable, no service is immune to gaps in training or supervision. It also serves as a prompt for prospective clients to ask detailed questions about caregiver training, supervision, and in-service opportunities to ensure safety and standards are consistently met.

Overall, the narrative from Chester County paints a picture of a professional, caring home care partner that families can trust to help loved ones age in place with dignity. The combination of compassionate frontline staff, thoughtful leadership, and a willingness to tailor services to the individual's needs makes Always Best Care Senior Services a strong option for families seeking dependable care. For those considering this path, engaging in a detailed discussion about caregiver matching, training, and the agency's approach to supervision can help ensure the experience aligns with the high points reflected in these reviews.

Located in Exton, Pennsylvania, this neighborhood offers a convenient and diverse array of amenities suitable for senior living. With close proximity to various restaurants such as Chick-Fil-A and Brickside Grille, seniors can enjoy a variety of dining options. Additionally, multiple pharmacies like Rite Aid and CVS are nearby for easy access to healthcare needs. Parks like Lionville Park and Marsh Creek State Park provide opportunities for outdoor activities and relaxation. Medical facilities including All Star Pediatrics and Chester County Hospital ensure quality healthcare services within reach. Transportation options such as Exton Station and Downingtown Station make it easy for seniors to travel around the area. Places of worship and hospitals are also conveniently located. This neighborhood provides a well-rounded community with essential resources for seniors looking to settle down in a welcoming environment.

Restaurants

• Chick-Fil-A (0.2 miles)
• Brickside Grille (1.5 miles)
• IHOP (2 miles)
• Chipotle Mexican Grill (2.1 miles)
• Epicurean Garage (2.3 miles)
• Appetites On Main (2.6 miles)
• On The Border Mexican Grill & Cantina (2.8 miles)

Pharmacies

• Rite Aid (0.3 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• Walmart Pharmacy (2.5 miles)
• Wegmans (2.6 miles)
• Rite Aid (3.7 miles)

Parks

• Lionville Park (0.5 miles)
• Marsh Creek State Park (3.2 miles)
• Marshall Square Park (6.7 miles)
• Stroud Nature Preserve (6.9 miles)

Physicians

• All Star Pediatrics (0.9 miles)
• Chester Springs Family Practice (1.5 miles)
• Nemours Children's Health (2.1 miles)
• Family Practice Associates (2.2 miles)
• Dr D'Urso (2.2 miles)
• Chester County Eyecare Associates (2.2 miles)
• Brandywine Valley Pain Control Center (2.2 miles)

Cafes

• Stolen Sun (1.7 miles)
• Starbucks (2.6 miles)
• Coffee Cup Restaurant (3.8 miles)
• Giant Cafe (6.6 miles)
• Starbucks (6.9 miles)
• Gemelli - Artisanal Gelato & Dessert Cafe (7.1 miles)
• Starbucks (7.3 miles)

Theaters

• Movie Tavern Exton (2.7 miles)

Transportation

• Exton Station (EXT) (3 miles)
• Downingtown Station (DOW) (4.4 miles)
• SEPTA Thorndale Station (6.8 miles)
• Septa Malvern Station (7.7 miles)
• SEPTA/Amtrak: Paoli Station (9.3 miles)

Places of Worship

• St Paul's Episcopal Church (3.9 miles)
• Saint Joseph Church (4.2 miles)

Hospitals

• Chester County Hospital (6.4 miles)
• Family Lounge (6.4 miles)
• The Center For Wound Healing at Brandywine Hospital (7.5 miles)
• Brandywine Hospital Speech Therapy (7.5 miles)
• Va Medical Center, For Information & Assistance (8.1 miles)
• Paoli Hospital (8.4 miles)
• Phoenixville Hospital (9.1 miles)