Old Orchard Health Care Center

Pros

• Nurse CeCelia and aide Emily were praised for going above and beyond to accommodate a resident, demonstrating exceptional care and compassion.
• A resident expressed satisfaction with the facility's cleanliness and the friendliness of the employees during their stay after a mini-stroke.
• Family members noted that the staff at Old Orchard Health Care Center were caring and attentive to their concerns, providing good care overall.
• The food provided at the facility received positive remarks from residents, who found it enjoyable despite some minor preferences.
• The therapeutic staff was described as professional and dedicated, enhancing the experience for residents recovering from health issues.

Cons

• The office/billing department handled the situation poorly, resulting in unexpected financial responsibilities for the family after the patient's passing.
• The administration is out of touch and fails to return calls, indicating disregard for family concerns.
• A nurse treated the patient rudely and ignored their questions, while another agency nurse displayed unprofessional behavior.
• A family member was left in a soiled diaper for hours, leading to sores, highlighting severe neglect.
• Personal belongings were lost during the stay, causing further distress for the family.
• There were complaints about rude nurses and inadequate grooming and dental care provided to patients.
• Long wait times for assistance with call buttons were reported, showing a lack of prompt care.
• Observations indicated that elderly patients were often left unattended in hallways at night, raising concerns about safety and supervision.
• While some staff members were compassionate, many appeared rushed and overwhelmed due to being understaffed.

Review

The experience of families at rehabilitation and long-term care facilities can vary dramatically, as demonstrated by a range of reviews concerning several centers. Many families have expressed profound disappointment and frustration with the services provided to their loved ones, particularly during vulnerable times such as post-acute recovery or end-of-life care. A recurring theme in these accounts is the apparent lack of communication and compassion from administrative and nursing staff, leaving families feeling either neglected or deeply unsatisfied with the level of care received.

One reviewer described an especially distressing encounter concerning billing practices. After their mother was admitted to a rehabilitation center, critical paperwork was mishandled, leading to unanticipated financial burdens on family members after her passing. The reviewer recounted how they were assured by front desk staff that children are not responsible for parental debts; yet, three months after their mother's hospitalization and subsequent passing, the unpaid balance was sent to collections. This added an unnecessary layer of stress during an already tumultuous time and highlighted the shortcomings of the office's handling of sensitive situations.

Another review illustrated a troubling environment where residents’ dignity seemed compromised. It detailed incidents of neglect involving patients being left in soiled clothing for extended periods, which resulted in serious health issues such as sores. The reviewer noted that one family member was improperly labeled ‘independent’ despite requiring significant assistance with basic tasks like walking and personal hygiene. The mention of loud, unprofessional behavior from agency nurses only compounded frustrations by depicting a chaotic atmosphere ill-suited for vulnerable individuals needing compassionate care.

Conversely, some reviews offered glimpses into positive experiences within similar facilities. One reviewer praised specific staff members—Nurse CeCelia and aide Emily—for their exceptional dedication to providing comfort and accommodating needs during a challenging transition following amputation surgery. Their kindness stood out amid an otherwise taxing environment marked by COVID-19 restrictions, suggesting that while systemic issues exist within these centers, there are still employees who go above and beyond in caring for residents.

Further illustrations emerged regarding environments that managed patient care effectively while still exhibiting certain operational flaws. One family noted that during their grandfather’s rehabilitative stay at another facility, staff were attentive when concerns were voiced but criticized late-night admission processes due to accessibility issues at entrances. They acknowledged good food quality as well but struggled with some inconsistencies in meal preferences being met—a reminder that even amid positive interactions, there remains room for improvement in patient-centered services.

However, disillusionment appeared pervasive among reviewers dealing with instances of systemic neglect across various facilities. A common thread involved inadequate staffing levels leading to slow response times when patients required assistance—a glaring issue raised multiple times across reviews illustrating wait times for call buttons extending up to 45 minutes in certain circumstances. Such environments contributed not only to practical shortages in healthcare provision but also fostered an atmosphere rife with anxiety for both residents and visiting family members alike.

In summary, narratives surrounding rehabilitation and long-term care facilities reveal a complex tapestry woven from encounters both positive and negative. While individual staff members may display commendable compassion that transcends systemic failings—often offering beloved residents support through trying transitions—the overarching dissatisfaction stemming from miscommunication, neglectful practices, insufficient training or staffing concerns remains alarming nonetheless. These testimonials underscore a crucial need for improvement across various aspects—be it administrative transparency or hands-on caregiving—to ensure that every individual receives the dignity and respect they deserve during what are often some of life’s most difficult moments.

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This part of Easton, Pennsylvania offers a variety of amenities for individuals considering senior living. With a selection of restaurants such as TGI Friday's and Olive Garden within close proximity, residents can enjoy dining out without having to travel far. Nearby hospitals like Lehigh Valley Health Network and St Luke's Hospital provide easy access to healthcare services. Additionally, cafes like Starbucks offer a convenient spot for socializing with friends or enjoying a morning coffee. Pharmacies such as CVS and Walgreens are easily accessible for medication needs. Residents can also take advantage of the parks in the area for outdoor recreation and relaxation. Places of worship like Good Shepherd Lutheran Church cater to spiritual needs within the community. Overall, this part of Easton provides a well-rounded environment for seniors looking for convenience, healthcare options, dining choices, and recreational activities.

Restaurants

• TGI Friday's (0.4 miles)
• Richard's Drive-In (1.8 miles)
• Blue Grillhouse (1.8 miles)
• Olive Garden (2.3 miles)
• Weyerbacher Brewing Co. (2.9 miles)
• Keystone Pub (3.1 miles)
• Diner 248 (3.7 miles)

Hospitals

• Lehigh Valley Health Network (0.9 miles)
• Easton Hospital Imaging Center (2.4 miles)
• Emergency Room at Lehigh Valley Hospital–Hecktown Oaks (2.8 miles)
• Maternity Ward (2.8 miles)
• St Luke's Hospital - Anderson Campus (2.9 miles)
• Warren Hospital (3.1 miles)
• Coordinated Health (4.8 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (4.1 miles)
• Threebirds Coffee (4.4 miles)
• Saxbys Coffee (6.2 miles)

Pharmacies

• Partners Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.3 miles)
• Easton Specialty Pharmacy (2.8 miles)
• Welcome Pharmacy (3.2 miles)
• Walmart Pharmacy (4.1 miles)
• Wegmans (4.1 miles)

Physicians

• Raymond S Buch MD (1.9 miles)
• Medical Associates of Bethlehem (1.9 miles)
• Lehigh Valley Nephrology Associates (2.3 miles)
• Easton Medical Group - Neurology (2.7 miles)
• Antario Joseph MD FACS (2.8 miles)
• Easton OBGYN (2.9 miles)
• Easton Cardiovascular Associates PC (2.9 miles)

Parks

• Hugh Moore Park (2.4 miles)
• Penn Pump Park (3.9 miles)
• Parking Garage (4.2 miles)
• Scott Park (4.4 miles)
• Mill Race Park (5.4 miles)
• Lopatcong Park (6.4 miles)

Places of Worship

• Good Shepherd Lutheran Church (2.7 miles)
• Our Lady of Perpetual Help (3.2 miles)