Campbell's Personal Care Home

Pros

• The staff at Lakeview is incredibly caring and compassionate.
• Every employee makes residents and their families feel welcomed and cared for.
• The facility's country setting, d?cor, and outdoor areas are beautiful and impressive.
• Jenny, the kitchen manager, goes above and beyond and brings joy to residents.
• The kitchen and dietary teams consistently go above and beyond to meet residents' needs.
• The staff interact with residents like friends, creating a warm, joyful atmosphere.
• Lakeview is described as family-oriented, with a close-knit community between staff and residents.
• Reliable internet and video-call devices enable regular contact with loved ones.

Cons

• Some staff members were rude.
• Jenny was overly rude.
• The manager Eric is not reliable and does not care about residents.
• The facility is dirty and dingy, with worn rugs and walls.
• There is a strong odor of urine in the building.
• The facility has spiders and mice throughout.
• The food is horrible.
• A staff member has been unplugging the video equipment, disrupting daily video calls.

Review

Lakeview in Darlington evokes a strong mix of warmth, community, and concern. Several voices describe a place with a country setting, recently started renovations, and outdoor areas that residents and families genuinely enjoy. The facility is repeatedly framed as more than just a care home by those who have visited or placed loved ones there - an environment where holiday dinners, parties, and everyday visits are part of a sprawling sense of welcome. In many accounts, the staff come across as caring and helpful, and the overall atmosphere is described as friendly and inviting, with dedicated efforts to make residents feel at home.

A number of reviewers highlight the way staff interact with residents as a central strength. Visitors speak of interactions that feel like genuine friendship, with lighthearted laughter and a sense that residents are treated as people with their own personalities and histories. The patio and outdoor spaces are singled out as particularly appealing, suggesting that residents spend time outside enjoying the scenery and companionship. The impression of daily life at Lakeview is one of activity and attentiveness, with observers noting that nursing staff seem to be consistently attentive and ready to assist residents with whatever they need in the moment.

Within this generally favorable framework, there is also a strong emphasis on specific team members who stand out. The kitchen is frequently spotlighted, especially Jenny, who manages the kitchen. Even among multiple visits and observations, Jenny is described as someone who goes above and beyond, advocating for residents and bringing joy to their days. Several reviewers say Jenny checks in with residents, ensuring they are happy and safe, and they encourage others to stop by her area to say hello. The kitchen staff as a whole is praised for their dedication and for creating meals that meet residents' needs and preferences. It's clear that, for many families, the kitchen is a bright, dependable hub of daily life at Lakeview.

Yet, the picture is not uniformly positive. A subset of reviewers recount experiences that are far less favorable, painting a different side of Lakeview. Some describe rude or unprofessional behavior from certain staff members, with one noting that a specific staff member (a woman named Jenny) was overly rude, while another reviewer points to a man named Zack as a rare example of kindness. There are serious complaints about management and accountability: a reviewer flatly asks readers not to consider the facility, accusing a manager named Eric of unreliability, poor communication, and a lack of accountability. Additional remarks describe the building as outdated and poorly maintained, with references to a dreary atmosphere, dirty rugs and walls, and a strong urine odor in the upstairs areas. In those accounts, the overall experience feels mismanaged or neglected, and the impression is that the facility struggles to keep up with basic standards of cleanliness and organization.

Concerns about staff responsiveness extend beyond interpersonal dynamics to the way the facility handles individual plans and family communications. Some reviewers report that not all staff show the same level of care, with comments about poa acknowledgment being routinely ignored and disputes over how often families can visit. In one case, a family member emphasizes that the facility's leadership did not seem to communicate effectively with out-of-state relatives, undermining confidence in the management. These criticisms often accompany a broader sense that, while some staff are kind and capable, others fall short of expectations, and there is a perception of uneven quality across the team.

Technology and daily routines also surface as a point of tension. A memorable thread runs through several reviews about maintaining connection with loved ones who are far away. An emphasis on reliable internet and video calling has been a lifeline for families, with arrangements that previously used Facebook Portal evolving to an Echo Show 10 solution to ensure morning calls at 9 a.m. The intention to keep loved ones connected is clear and deeply felt. However, there are troubling reports of staff disruptions to these connections - devices being shut off, camera shutters closed, or the machines unplugged - interrupting the very routine that families rely on. For some families, these disruptions are not just a nuisance but a real concern for a resident's emotional well-being, highlighting the fragility of their daily connection to the outside world.

The state of the physical environment and ongoing renovations also colors the overall impression. Several reviewers mention upcoming improvements, such as the lake area, which is anticipated to become more beautiful once finished. Others note discomfort with the current condition: a strong odor in the entryway, the need for carpet replacement, and a sense of aging infrastructure. Reported issues with pests - spiders and mice in various areas - contribute to an atmosphere that some feel is not conducive to a comfortable living environment. Taken together, these observations describe a facility that is in transition: some spaces and interactions feel polished and caring, while others reveal gaps in maintenance and infrastructure.

Despite the range of experiences, there is a consistent thread about what Lakeview aspires to be: a place that positions residents and their families at the center of care, a community where staff strive to be attentive, and a campus that holds potential for improvement through renovations and enhanced programming. The slogan-like statement that "Our residents are family to us" and the pledge that "we put our residents first" recur as a protective banner of intent for the facility. For some families, these words ring true in practice, reflected in warm visits, meaningful conversations, and moments of joy in daily life. For others, the reality on the ground has fallen short in important ways, leaving them with unresolved frustration, unanswered questions, and a concern for the ongoing well-being of loved ones.

In the end, Lakeview presents a nuanced portrait: a place where many families recognize genuine care, warmth, and a sense of community in the day-to-day lives of residents, particularly in the way staff interact and in the meaningful role of the kitchen and caregiving teams. Simultaneously, it is a facility faced with significant challenges - management questions, maintenance and cleanliness concerns, and issues around consistent access to the tools that help families stay connected and informed. Prospective families or guardians are likely to find that the experience at Lakeview is highly variable, rewarding in some moments and troubling in others, and shaped by ongoing renovations, staffing dynamics, and the crucial balance between compassionate, person-centered care and steady, reliable operations. Visitors and families may want to plan multiple visits, ask pointed questions about management accountability, and verify how technology, cleanliness, and daily routines are being maintained to align with their expectations and needs.

Darlington, Pennsylvania, is a charming and convenient location for seniors looking to settle down. With a variety of dining options such as the Front Door Tavern, Sal's Ristorante & Bar, and Applebee's, residents can enjoy delicious meals close to home. Places of worship like Centenary United Methodist Church and Chippewa Alliance Church provide spiritual nourishment, while pharmacies including Rite Aid and College Hill Pharmacy ensure easy access to medications. Transportation services like Blackhawk Taxidermy are available for those who may need assistance getting around. Nearby hospitals such as Heritage Valley Beaver offer quality healthcare services, and parks like Bradys Run Park provide opportunities for outdoor recreation. Additionally, cafes like National Grind and Starbucks offer cozy spots for socializing over coffee. Darlington offers a mix of amenities that cater to the needs of seniors in a welcoming community setting.

Restaurants

• Front Door Tavern (3.5 miles)
• Sal's Ristorante & Bar (5.2 miles)
• Eat'n Park Restaurant (5.3 miles)
• Wendy's (5.4 miles)
• 19th Hole (5.4 miles)
• Applebee's (5.4 miles)
• Brighton Hot Dog Shoppe (5.8 miles)

Places of Worship

• Centenary United Methodist Church (3.6 miles)
• Chippewa Alliance Church (5.3 miles)
• Pathway Church (7 miles)
• Four Mile Presbyterian Church (8.1 miles)
• Christian Assembly Church (8.3 miles)

Pharmacies

• Rite Aid (3.6 miles)
• The Hometown Pharmacy (8.2 miles)
• College Hill Pharmacy (8.5 miles)
• Rite Aid (9.1 miles)
• Medicine Stop Pharmacy (9.1 miles)
• Heritage Valley Beaver Family Medicine Residency Program (9.2 miles)
• Brighton Pharmacy (9.9 miles)

Transportation

• Blackhawk Taxidermy (5 miles)

Physicians

• East Palestine Family Medical Clinic (5.1 miles)
• J Robert Chenet OD (5.5 miles)
• Dr Lilly (5.9 miles)
• Trinity Family Practice (6.1 miles)
• Heritage Valley Medical Group (6.1 miles)
• Valley Gastroenterology Associates (6.2 miles)
• Mcconville Seaoh Heritage Valley Family Medicine Beaver Falls (9.2 miles)

Hospitals

• Heritage Valley (5.2 miles)
• Heritage Valley Beaver (10.6 miles)
• Medical Center Of Beaver (10.6 miles)
• Heritage Valley Health System (10.7 miles)
• East Liverpool Occupational Therapy (10.9 miles)

Parks

• Bradys Run Park (9.2 miles)
• Beaver Creek State Park (9.2 miles)
• Aspen Fields Community (10.5 miles)
• R.C. Stiefel Park (10.5 miles)
• Firestone Park (12.1 miles)
• Harvey S. Firestone Memorial Park (12.2 miles)

Cafes

• Hallowed Grounds Coffee Roasterie (10.3 miles)
• National Grind (10.5 miles)
• Panera Bread (10.6 miles)
• Tim Hortons (10.9 miles)
• Starbucks (12.1 miles)
• Cafe Kolache (12.1 miles)