Mercy Center Skilled Nursing and Personal Care
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PO Box 370 Dallas, Dallas, PA 18612
For more information about senior living options: (844) 490-3973
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Mercy Home Health is described as wonderful, with knowledgeable and personable staff. Leslie is praised for being kind, empathetic, and calming during the postpartum period. Sue Justice is noted for planning ahead, being well prepared, caring, professional, and compassionate. Mary is thanked for timely confirmations, punctual visits, and practical nursing tips. Trinity At Home is recognized for delivering excellent, compassionate care. Sue Justice is also credited with helping patients understand heart health and how to care for themselves, described as caring and professional. Philadelphia Mercy Home Health is described as wonderful, with knowledgeable and personable staff. Leslie Munchin is described as amazing - patient, knowledgeable, and kind - delivering outstanding home care. Amy is thanked for saving a sister's life and for being an amazing nurse and person. Nurses and therapists such as Shari L., Heather G., Libbie, Sarah, and Beverly P are described as knowledgeable and personable, highly recommended. Fran Smith and Mike Kim are praised for professional, caring care and contributing to a speedy recovery. The Mercy Home Health team is described as going above and beyond, making patients feel like family.
The office is described as a nightmare with awful customer service. The complaint process is criticized for lacking a direct contact and failing to return calls. The agency is labeled horrible, with accusations of lying about visit cancellations. Billing after discharge is described as a racket, with unexpected charges and pressure to pay. The nursing staff are accused of having attitudes, not carrying their own supplies, and of rude behavior; managers are seen as uncaring. The agency was alleged to repeatedly postpone visits and misrepresent patient instructions.Across a broad spectrum of experiences, Mercy Home Health and its affiliated teams are repeatedly described as dependable, compassionate, and highly engaged in their patients' well-being. Many families recount the ease of scheduling and the peaceful assurance that comes with knowing a skilled nurse or therapist will be in their home when needed. The postpartum period stands out as a time when the team's calm, empathetic presence made a stressful time more manageable. A new mother highlighted how her nurse Leslie brought gentleness and steady reassurance, confirming that both mother and baby were healthy and answering a flurry of questions with patience. The result was a sense of calm during those early, often overwhelming, days after giving birth. The same sentiment of reassurance rings through other postpartum visits, especially with a nurse named Leslie who consistently arrived prepared, on time, and with down-to-earth warmth that made the home care feel approachable and practical.
Personal connections with dedicated caregivers are a recurring theme. For example, Sue Justice, who treated the author after hiatal hernia surgery, was repeatedly described as well-prepared, caring, and professional. She planned ahead to coordinate the best days and times for visits, asked pertinent questions about progress, offered thoughtful evaluations, and provided encouraging, sound advice. The feedback from families who looked forward to her visits emphasizes the importance of reliable scheduling and the comfort that comes from knowing a skilled professional will be there when needed. In another instance, a patient recovering from a heart attack expressed gratitude for Sue's supportive guidance and her ability to help navigate the recovery journey, underscoring a consistent thread: compassionate, competent care that feels personal yet professional.
Across the Philadelphia area, Mercy Home Health mobilizes a broad team of clinicians and therapists who are repeatedly praised for their knowledge, approachability, and genuine care. Shari L., a registered nurse, and therapists Heather G. (occupational therapy) and Beverly P. (physical therapy) are singled out for their expertise and personable manner. One reviewer who had a triple bypass operation noted that Mercy Home Health arrived within days of discharge and described the team as knowledgeable and very personable. Testimonials frequently mention that these professionals are not only technically capable but also reassuring and friendly, which helps families feel confident in the care being provided at home.
Beyond medical and rehabilitative care, several individual caregivers are celebrated for making a meaningful difference in patients' lives. Fran Smith and Mike Kim, for example, are praised for their attentive, compassionate care during a neck-related illness in the mother of a patient, with both clinicians described as accommodating, pleasant, and deeply caring. The gratitude extends to specific care moments that felt life-changing, such as a nurse who helped a family navigate a critical medical turning point and a physical therapy team that contributed to quicker, more comfortable recoveries. Celeste Sanabria, a therapist, is also highlighted for her exceptional bedside manner and for helping a patient regain independence and return to daily activities. In palliative care and wound care, Carol Willard's relentless, hands-on approach is remembered as a model of compassionate, proactive support that families deeply appreciated during trying times.
The breadth of praise also includes endorsements of Mercy Home Health's broader care coordination and ongoing support. Jessica, who helped set up a therapy program, is singled out as someone families would readily recommend, underscoring the value of a well-organized, client-centered approach to therapy as part of comprehensive home health services. Even though many experiences are glowing, some reviewers raise important concerns about the administrative and financial sides of home health. A notable complaint centers on office operations and customer service, described as a nightmare by one family. The feedback points to difficulty contacting a specific person, a general customer service line with no direct extension or identifiable coordinator, and delayed responses after leaving messages. In another case, a family expressed disbelief after being told to expect home visits that were later disputed, accusing the provider of miscommunication and misrepresentation. Billing issues also surface in the discourse, with patients alleging unexpected charges for home health services after hospital stays and describing the experience as a perceived racket rather than transparent care. These criticisms remind us that while the clinical care is frequently lauded, administrative clarity and responsive service are crucial to maintaining trust.
Amid the complexities of managing health care at home, many reviewers emphasize the positive impact of the human connection. From postpartum care to cardiac recovery, from pediatric newborn support to elder care, families repeatedly note that the nurses and therapists feel like part of the family rather than distant professionals. The sentiments range from heartfelt gratitude for lives saved and conditions stabilized to appreciation for practical tips and the everyday encouragement that turns daunting medical routines into manageable routines. Even within the same family's narrative, praise and critique coexist, illustrating that Mercy Home Health's reach extends across a wide spectrum of experiences and outcomes, shaped by individual interactions with specific caregivers as much as by the overall program structure.
Taken together, the collection of reviews paints a nuanced portrait. The prevailing narrative is one of highly skilled, compassionate care delivered by a cadre of nurses, therapists, and support staff who are often described as punctual, prepared, and genuinely invested in their patients' recovery and comfort. These caregivers frequently earn trust through clear communication, practical guidance, and a steady, reassuring presence in the home. At the same time, the reviews do not shy away from pointing out areas for improvement: more transparent communication, reliable administrative contact, and consistent billing practices. When these administrative edges are sharpened, the patient experiences consistently lean toward being empowered, understood, and well-supported through the often challenging journey of home health care. The overarching message is one of strong clinical excellence and compassionate care with opportunities to strengthen the administrative backbone that sustains it.
92 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Center Skilled Nursing and Personal Care is a highly regarded assisted living community located in Dallas, PA. This facility offers exceptional care services within a warm and inviting environment. The types of care provided at Mercy Center include skilled nursing facility services.
Residents at Mercy Center can enjoy a wide range of amenities designed to enhance their comfort and convenience. These amenities include access to a beauty salon for personal grooming needs, cable or satellite TV for entertainment, community operated transportation for easy accessibility, a computer center for staying connected, a dining room for communal meals, and a fitness room for physical exercise. Additionally, the fully furnished rooms provide residents with all the comforts of home. The gaming room allows residents to engage in friendly competition while the garden and outdoor space offer tranquility and relaxation. Housekeeping services ensure that residents can focus on enjoying their time at Mercy Center.
For those who require additional assistance or have specific dietary needs, the staff at Mercy Center is available 24/7 through the call system and provides 24-hour supervision. They are trained to assist with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions are accommodated through diabetes diet options and meal preparation services. Medication management ensures that residents receive their prescribed medications on time while the mental wellness program focuses on promoting emotional well-being.
Mercy Center also offers various dining options tailored to meet special dietary restrictions. Residents can look forward to enjoying restaurant-style dining experiences within the community.
Residents have access to a variety of engaging activities at Mercy Center. Concierge services are available to assist with any requests or arrangements needed. Fitness programs cater to maintaining physical health while planned day trips allow residents to explore the surrounding area together. Resident-run activities encourage social interaction among peers while scheduled daily activities provide structure and entertainment.
The proximity of two parks, six pharmacies, six physicians' offices, 16 restaurants, three places of worship nearby offers convenience and gives residents opportunities to engage with the local community. Additionally, having a nearby hospital ensures prompt medical attention if needed.
Mercy Center Skilled Nursing and Personal Care is a vibrant assisted living community that prioritizes the well-being and happiness of its residents. With exceptional care services, abundant amenities, and convenient location, Mercy Center provides a comforting place for seniors to call home.
Mercy Center Skilled Nursing and Personal Care is located at PO Box 370 Dallas, Dallas, PA 18612 in Wyoming County, Pennsylvania
Mercy Center Skilled Nursing and Personal Care on seniors.fyi includes 12 photos including images showing interior, living room, decor, exercise equipment, television, bedroom, library, trees, and more.
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
Interior
Decor
Living Room
Building
Bedroom
Windows
Dining
Television
Bookshelves
Library
Exercise Equipment
