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Mercy Center Skilled Nursing and Personal Care in Dallas, PA

Mercy Center Skilled Nursing and Personal Care is an assisted living community in Dallas, PA.

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Mercy Center Skilled Nursing and Personal Care in Dallas, PA

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  • Interior

    A cozy living room with sofas, a large TV, and various decorations.

  • Decor

    A cozy vintage living room with various armchairs, a carpet, and classic decor.

  • Living Room

    A cozy living room with a variety of seating options and decor, featuring a flower vase on the coffee table.

  • Building

    A beautiful college campus with blooming cherry blossoms and well-maintained landscaping.

  • Bedroom

    A cozy living space with a striped sofa and pink pillows, adjacent to a bed, featuring floral decor.

  • Windows

    A cozy room with tables and chairs, decorated with plants and colorful wall art.

  • Dining

    An elegant dining room with a formal table setting and chandeliers.

  • Bookshelves

    A quiet library setting with bookshelves filled with various books and a computer workstation in the foreground.

  • Library

    A cozy library setting featuring a sofa, chairs, and a globe in front of a well-stocked bookshelf.

  • Exercise Equipment

    A gym setup with treadmills and a variety of dumbbells.

  • Place Settings

    An elegantly set banquet hall with round tables and chairs prepared for an event.

PO Box 370 Dallas, Dallas, PA 18612

For more information about senior living options: (866) 208-4318

4.3 from 48 reviews
5 stars
38
4 stars
1
3 stars
0
2 stars
1
1 stars
8

Overall Review of Mercy Center Skilled Nursing and Personal Care

common 31 reviews mention this

Nursing care feels kind and capable

Residents describe nursing that feels consistently kind, caring, and knowledgeable.

Across the reviews, people repeatedly praise the nurses and therapists for being patient and professional, while also feeling genuinely compassionate. Multiple families mention that the care team helped reduce stress by answering questions and providing reassurance during recovery or postpartum transitions. Several reviewers also highlight communication and follow-through as part of why they felt in good hands.

common 10 reviews mention this

Visits bring reassurance and guidance

Home visits are described as reassuring because staff explains what to expect and what to do next.

Many reviewers say the visits helped them feel confident, not just checked in on. People describe nurses and clinicians as answering questions, providing education, and offering practical guidance tailored to what they were dealing with at the time. This theme shows up both in postpartum experiences and in care after discharge or medical procedures.

caveat 4 reviews mention this

Scheduling and reachability vary

Some reviewers report problems with customer service and getting timely help.

While many reviews highlight punctual visits, other accounts describe difficulty reaching the office or feeling unheard. Several negative reviews focus on customer service breakdowns, including postponed visits, unanswered callbacks, and lack of clear contact information. These complaints point to inconsistent experiences beyond the bedside care.

caveat 2 reviews mention this

Supplies and ordering are sometimes lacking

A couple of reviewers say needed assistive supplies weren’t arranged during visits.

Two reviews mention situations where supplies or ordering support did not meet expectations. One reviewer describes not receiving ordered items to assist with mobility, and another points to staff not carrying their own supplies. Together, these accounts suggest that equipment support may require more attention to detail.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 92 resident community capacity 92 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Wilkes-Barre Scranton International (12 miles away) Wilkes-Barre Scranton International (12 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Fino's Pharmacy (0 miles)
  • CVS Pharmacy (0.1 miles)
  • Walgreens (0.5 miles)
  • Caresite Pharmacies (0.8 miles)
  • Rite Aid (1.4 miles)
  • Hope Center Of Wyoming Valley (4.9 miles)
  • Rite Aid (5.1 miles)

Restaurants

  • Wendy's (0.1 miles)
  • Leggio's Italian Ristorante (0.4 miles)
  • Taco Bell (1 miles)
  • Lum's Fernbrook Inn (1.2 miles)
  • Ranch Wagon (1.2 miles)
  • McDonald's (1.4 miles)
  • Burger King (1.6 miles)

Physicians

  • Northeastern Eye Institute (0.1 miles)
  • Geisinger Medical Group (0.5 miles)
  • Shelly Levulis DPM - Dallas Office (1.2 miles)
  • Early Psychiatric and Counseling Services (1.5 miles)
  • Devin Carey, MD (1.5 miles)
  • Intermountain Medical Group (1.5 miles)
  • Arthur - Arthur B Mitchell Mitchell MD (6 miles)

Hospitals

  • Wilkes-Barre General Hospital (0.9 miles)
  • First Hospital Wyoming Vly Nesbitt Memorl Health Center (6 miles)
  • First Hospital (6 miles)
  • NEPA Breastfeeding Center (6.8 miles)
  • Center For Same Day Surgery (7.3 miles)

Places of Worship

  • Fellowship Church (1.1 miles)
  • Saint Thereses Catholic Church (2.1 miles)
  • Unitarian Universalist Congregation of Wyoming Valley (3.9 miles)
  • Luzerne United Methodist Church (5.3 miles)
  • St Peter & Paul Ukranian Catholic Church (6.7 miles)

Parks

  • Transportation Pavilion (1.8 miles)
  • Frances Slocum State Park (3.8 miles)
  • Luzerne County Recreational Complex (6 miles)
  • Barney Farms Park (6.8 miles)
  • Kirby Park (7 miles)

Cafes

  • Mattern's Floral and Furnishings (6.5 miles)
  • Starbucks (6.6 miles)

Frequently Asked Questions

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Related Resources

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    The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

  • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

    Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.

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