Mercy Center Skilled Nursing and Personal Care in Dallas, PA
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PO Box 370 Dallas, Dallas, PA 18612
For more information about senior living options: (844) 490-3973
Mary was helpful, answering questions and providing excellent education, reassurance, and guidance for new parents. Mary was amazing, and the home visit helped the family feel settled and well informed for the next phase. Nurse Mary from Trinity Health at Home was fantastic; all questions were answered and the family felt safe with such a kind, knowledgeable, and experienced nurse. Mary was friendly, knowledgeable, and helpful; she was warm with the baby and the family felt satisfied with her expertise, exceeding their needs and expectations. Nurse Heather was communicative, supportive, thorough, and prompt; the home visit and follow-up were incredibly helpful. Leslie Munchin was amazing, patient, knowledgeable, and kind in nursing the mother and baby. The nurse Leslie provided postpartum follow-up care that was reassuring, informative, relatable, and professional, and was punctual. Amy was an amazing nurse and person, recognizing caregiver burnout and providing crucial support. Philadelphia Mercy Home Health staff were knowledgeable, personable, and highly recommended. Fran Smith and Mike Kim provided accommodating, pleasant, and professional care, contributing to the mother's speedy recovery. Mercy Home Health is the best; the team motivates the patient and feels like family. All three visitors were helpful, punctual, and extremely pleasant.
The agency is horrible and unprofessional. The nurse manager is rude and pushes work off to her nurses. The office staff provide nightmare-level customer service. The home health aides show poor professionalism. Some nurses have attitudes and perform tasks they are not supposed to. The billing practices were described as a racket, with unexpected charges after discharge. The OT evaluator failed to contact the family and did not order necessary supplies.Mercy Center Skilled Nursing and Personal Care in Dallas, PA is best suited for families facing the need for ongoing skilled nursing support and rehabilitative care delivered with substantial warmth and consistency. The strongest fit is for seniors who require regular nursing assessment, wound or post-surgical care, and coordinated therapy, yet still want care that feels personal and caregiver-led rather than strictly clinical. When a patient benefits from reliable hands-on nursing and the stability of familiar caregivers, this community shines. The emphasis on empathetic, knowledgeable staff translates into steady progress, better comfort, and a sense of security for families navigating transitions, from hospital discharge to daily living in a home-like setting. Those who prize continuity of care and a team that communicates clearly will find Mercy Center a practical and reassuring choice.
At the same time, prospective residents should consider alternatives if administrative reliability and back-office coordination are top priorities. A handful of reviews flag office operations and scheduling as problem areas, with reports of rude management tendencies and inconsistent phone responsiveness. Turnover in staff and friction between families and the administrative side can complicate even excellent bedside care. For families that demand ironclad scheduling, transparent billing, and a consistently proactive office experience, exploring other providers with a stronger track record on administrative logistics is prudent. Mercy Center’s clinical strengths are substantial, but the ecosystem that supports those strengths, office coordination, billing clarity, and timely communication, matters just as much in a long-term care decision.
On the clinical side, the pros align closely with what families value when choosing skilled nursing and personal care. The nursing team is frequently described as compassionate, knowledgeable, and dependable, with several frontline nurses standing out for their steady presence and ability to address questions with patience. The care is not merely transactional; it’s relational, with nurses who educate families, acknowledge anxieties, and tailor care to each person’s needs. Therapy services, PT and OT, are highlighted as attentive and effective, helping patients regain function and mobility and providing practical, adaptive strategies for daily living. The most compelling proof is in the day-to-day: timely visits, thoughtful assessments, and a nurturing approach that helps patients feel seen and respected. When outcomes hinge on trust in the caregiving relationship, Mercy Center’s clinical backbone often compensates for occasional administrative glitches.
Review fragments repeatedly highlight individual caregivers who elevate the experience. Names like Mary, Leslie, Sue Justice, Fran Smith, and Mike Kim surface as touchpoints of exceptional care, providing reassurance, clear explanations, and genuine warmth. These clinicians are praised for combining professional expertise with a humane touch, whether guiding a patient through a post-operative plan, offering hands-on assistance, or simply answering questions with calm authority. The consistency of having a proven point person or a small team that visitors and families can rely on translates into fewer surprises and greater confidence during fragile moments. For families negotiating complex care needs, such reliability can be the deciding factor between ongoing peace of mind and perpetual logistical stress.
Yet the narrative is not uniformly seamless. A subset of reviews paints a less favorable picture of the administrative experience, disorganized scheduling, communications gaps, and in some cases dismissive or inconsistent office responses. Some families report that nurses arrive late or that schedules shift without sufficient notice, while others describe frustrating attempts to reach the office or to secure timely follow-up. There are also cautions about turnover among staff and the impact this can have on continuity of care. These threads matter: even outstanding clinical care can feel destabilizing if the administrative engine behind it fails to keep pace with patient and family needs. Families must weigh the high quality of bedside care against the potential friction of back-office operations.
The practical takeaway for families weighing Mercy Center is twofold: the core clinical offering is robust and deeply capable, but success hinges on navigating the administrative environment with clear expectations and safeguards. Prospective residents should seek a detailed care plan that designates a primary nurse or small caregiver team, along with a written schedule and explicit communication channels. It is wise to confirm billing procedures upfront, request a point person for billing questions, and establish a preferred method and cadence for updates. If the trial period proves the clinical care meets needs but the office logistics lag, counterbalances exist, having a committed caregiver team can anchor overall satisfaction, while proactive, documented communication can reduce misunderstandings.
In the end, Mercy Center Skilled Nursing and Personal Care offers a compelling value for families prioritizing skilled, compassionate care delivered by consistently capable nurses and therapists. It is a sensible choice for those who want a reassuring, relationship-centered care experience, especially during recovery or post-acute transitions. However, decision-makers should be prepared to address administrative friction head-on and to seek concrete commitments around scheduling, communication, and billing before enrollment. For families where the clinical relationship and the human touch are non-negotiable, Mercy Center sets up a strong, practical path forward. For those whose peace of mind depends as much on administrative reliability as on bedside care, it warrants a careful, credentialed laydown of expectations and, if needed, a parallel look at other providers with a stronger office track record.
92 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Center Skilled Nursing and Personal Care is a highly regarded assisted living community located in Dallas, PA. This facility offers exceptional care services within a warm and inviting environment. The types of care provided at Mercy Center include skilled nursing facility services.
Residents at Mercy Center can enjoy a wide range of amenities designed to enhance their comfort and convenience. These amenities include access to a beauty salon for personal grooming needs, cable or satellite TV for entertainment, community operated transportation for easy accessibility, a computer center for staying connected, a dining room for communal meals, and a fitness room for physical exercise. Additionally, the fully furnished rooms provide residents with all the comforts of home. The gaming room allows residents to engage in friendly competition while the garden and outdoor space offer tranquility and relaxation. Housekeeping services ensure that residents can focus on enjoying their time at Mercy Center.
For those who require additional assistance or have specific dietary needs, the staff at Mercy Center is available 24/7 through the call system and provides 24-hour supervision. They are trained to assist with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions are accommodated through diabetes diet options and meal preparation services. Medication management ensures that residents receive their prescribed medications on time while the mental wellness program focuses on promoting emotional well-being.
Mercy Center also offers various dining options tailored to meet special dietary restrictions. Residents can look forward to enjoying restaurant-style dining experiences within the community.
Residents have access to a variety of engaging activities at Mercy Center. Concierge services are available to assist with any requests or arrangements needed. Fitness programs cater to maintaining physical health while planned day trips allow residents to explore the surrounding area together. Resident-run activities encourage social interaction among peers while scheduled daily activities provide structure and entertainment.
The proximity of two parks, six pharmacies, six physicians' offices, 16 restaurants, three places of worship nearby offers convenience and gives residents opportunities to engage with the local community. Additionally, having a nearby hospital ensures prompt medical attention if needed.
Mercy Center Skilled Nursing and Personal Care is a vibrant assisted living community that prioritizes the well-being and happiness of its residents. With exceptional care services, abundant amenities, and convenient location, Mercy Center provides a comforting place for seniors to call home.
Mercy Center Skilled Nursing and Personal Care is located at PO Box 370 Dallas, Dallas, PA 18612 in Wyoming County, Pennsylvania
Mercy Center Skilled Nursing and Personal Care on seniors.fyi includes 12 photos including images showing interior, living room, decor, exercise equipment, television, bedroom, library, dining, and more.
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
Interior
Decor
Living Room
Building
Bedroom
Windows
Dining
Television
Bookshelves
Library
Exercise Equipment
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