Mercy Center Personal Care Home

P O Box 370 Lake Street, Dallas, PA 18612

For more information about senior living options: (844) 490-3973

4.7 from 3 reviews
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Assisted Living

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    Overall Review of Mercy Center Personal Care Home

    Pros

    • pro Pat E., the social services director, made the admission process painless.
    • pro The staff showed kindness and patience.
    • pro Natalie was the mom's favorite occupational therapist.
    • pro The evening head nurse Vicky was very sweet and kind.
    • pro The mom returned to her prior health and mobility after the fall.
    • pro Pat E. arranged for a better walker and had it delivered the day before discharge.
    • pro The physical therapist trained the family on safety measures for transporting the mom and navigating stairs.
    • pro The staff coordinated continuity of physical and occupational therapy after the mom returned home.
    • pro Mercy Center staff demonstrated a strong work ethic, patience, professionalism, and compassion.
    • pro Friends and parishioners at Mercy Center thrived and were treated like family.

    Cons

    • pro The visitor meals are expensive.
    • pro The reviewer's only complaint was the high cost of visitor food.

    Review

    Things we often take for granted - visiting our loved ones, bringing special foods and treats, and the simple comfort of hugs and kisses - were not how we experienced time with our family recently. Yet even as those ordinary moments were hindered by difficult circumstances, I am deeply grateful for the people who stood in the breach and kept our loved ones safe. I thank God for all the doctors, nurses, aides, housekeeping and maintenance staff who faced hard, necessary duties with unwavering dedication. Until we meet again, may God bless you all and keep you safe. Your care mattered in ways that words can scarcely capture, and I hold that gratitude in my heart.

    My 85-year-old mom was admitted for inpatient rehab after fracturing her pelvis, and the path through the admission process was made surprisingly smooth by Pat E., the social services director. Pat walked us through the process with a calm efficiency, and she answered a million questions with patience. What stood out most was the responsiveness: Pat returned our calls within hours, or at the latest, the next day, turning what could have been a stressful transition into something manageable and organized. Everything felt new, and yet Pat's steady guidance helped us face it with confidence.

    For four weeks I visited my mom every single day. During those visits I witnessed firsthand the kindness and patience displayed by the staff, especially the physical and occupational therapists. Natalie, the occupational therapist, quickly became my mom's favorite because of her steady, encouraging approach and her attention to what mattered most in daily life. The evening head nurse, Vicky, was another standout, radiating a warmth and calm that made the evenings feel a little lighter. A practical note emerged - visitors must consider the cost of meals - but there was a simple remedy: many of us found good food at nearby restaurants and brought it back to share with my mom, which allowed us to keep her company without breaking the budget.

    The progress was tangible. My mom returned to her prior level of health and mobility, and Pat E. took extra steps to ensure her comfort and success. She arranged for a better walker and had it delivered to my mom's room just a day before discharge, removing all the cumbersome packaging and handling the assembly so there was no extra hassle for us. The physical therapist didn't stop at in-clinic work; they trained me and my sisters on how to safely transport our mom and how to guide her up and down stairs. They also visited our home to review every detail, ensuring the environment would support her absolute safety once she returned home. The commitment didn't end there; Pat E. also arranged for continuity of physical and occupational therapy after our mom got home, and the therapists came the next day after she arrived home to keep things moving in the right direction.

    In the end, my mom was in better shape than before her fall, thanks largely to Mercy Center. The team's dedication extended beyond clinical care; it embodied a holistic approach that connected hospital, home, and everything in between. God bless all of them. It is rare to encounter people who combine a strong work ethic with patience, professionalism, and genuine compassion, and Mercy Center's Pat E. and the physical and occupational therapists truly embody all of those qualities.

    We have several friends and parishioners who are or were at the Mercy Center, and their experiences mirror ours in a wonderfully positive way. They all thrived, they are happy and content, and they were treated like family. That sense of community and care is more than a medical service; it's a compassionate environment where people feel seen, valued, and supported during some of the most challenging times of life. The warmth and steadiness of the Mercy Center team left a lasting impression on us all and offered a beacon of hope and reassurance when it was needed most.

    Looking back, the care journey for my mom was more than a medical recovery; it was a comprehensive, human-centered experience. The staff's ability to navigate the practical, emotional, and logistical facets of rehabilitation - while maintaining dignity and respect for my mom and our family - made a difficult period feel manageable. Pat E., Natalie, Vicky, and so many others on the Mercy Center team demonstrated what it means to serve with genuine concern and capable hands. If there is a standard by which true caregiving should be measured, this center has set it, and we remain grateful for every moment of support, every clear answer, and every step forward.

    Features

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.

    Transportation

    • Wilkes-Barre Scranton International (13 miles away) Wilkes-Barre Scranton International (13 miles away)

    Care Services

    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.

    Dining

    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.

    Activities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.

    Description

    Mercy Center Personal Care Home is an assisted living community located in the charming neighborhood of Dallas, PA. Our community offers a comfortable and peaceful environment for seniors seeking assistance with their daily activities.

    At Mercy Center, we understand the importance of spirituality and offer devotional services both on-site and off-site to cater to our residents' spiritual needs. Our indoor common areas provide a welcoming space for socialization and relaxation, allowing residents to build relationships and engage in recreational activities.

    We provide specialized care for diabetic residents, ensuring they receive proper support and monitoring to maintain their health. Our dedicated caregivers are trained to assist with medication management, blood sugar monitoring, and any other specific care needs required.

    Residents at Mercy Center have access to various nearby amenities that enhance their quality of life. The presence of two parks in close proximity allows our seniors to enjoy nature walks and outdoor activities. With five pharmacies nearby, obtaining medications or any necessary supplies is convenient for both residents and their families. Additionally, having six physicians and one hospital nearby provides easy access to healthcare services in case of emergencies or routine check-ups.

    For those who appreciate dining out or trying new cuisines, our community's location boasts an impressive selection of 16 restaurants within easy reach. We also embrace diversity by offering three places of worship nearby, accommodating various religious preferences.

    Mercy Center Personal Care Home strives to create a supportive environment where seniors can thrive physically, emotionally, and spiritually. With our range of amenities and nearby resources, we aim to provide a fulfilling lifestyle for our residents while ensuring their well-being is prioritized at all times.

    Nearby Places of Interest

    Restaurants

    • Leggio's Italian Ristorante (0.3 miles)
    • Wendy's (0.7 miles)
    • Taco Bell (1.5 miles)
    • Lum's Fernbrook Inn (1.7 miles)
    • Shady Side Tavern (1.8 miles)
    • Ranch Wagon (1.8 miles)
    • McDonald's (2 miles)

    Pharmacies

    • CVS Pharmacy (0.5 miles)
    • Fino's Pharmacy (0.6 miles)
    • Walgreens (1 miles)
    • Caresite Pharmacies (1.3 miles)
    • Rite Aid (1.9 miles)
    • Hope Center Of Wyoming Valley (5.5 miles)
    • Rite Aid (5.6 miles)

    Hospitals

    • Wilkes-Barre General Hospital (0.6 miles)
    • First Hospital Wyoming Vly Nesbitt Memorl Health Center (6.6 miles)
    • First Hospital (6.6 miles)
    • NEPA Breastfeeding Center (7.4 miles)

    Physicians

    • Northeastern Eye Institute (0.7 miles)
    • Shelly Levulis DPM - Dallas Office (0.9 miles)
    • Geisinger Medical Group (1 miles)
    • Early Psychiatric and Counseling Services (2 miles)
    • Devin Carey, MD (2 miles)
    • Intermountain Medical Group (2 miles)
    • Arthur - Arthur B Mitchell Mitchell MD (6.6 miles)

    Places of Worship

    • Fellowship Church (1 miles)
    • Saint Thereses Catholic Church (2.7 miles)
    • Unitarian Universalist Congregation of Wyoming Valley (4.1 miles)
    • Luzerne United Methodist Church (5.8 miles)
    • Noxen Bible Baptist Church (7.1 miles)
    • St Peter & Paul Ukranian Catholic Church (7.3 miles)
    • Our Lady of Mt Carmel Church (7.9 miles)

    Parks

    • Transportation Pavilion (1.3 miles)
    • Frances Slocum State Park (4 miles)
    • Luzerne County Recreational Complex (6.5 miles)
    • Barney Farms Park (7.4 miles)
    • Kirby Park (7.6 miles)

    Cafes

    • Mattern's Floral and Furnishings (7.1 miles)
    • Starbucks (7.2 miles)

    Frequently Asked Questions

    Where is Mercy Center Personal Care Home?

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