Comfort Keepers of Chambersburg

Pros

• Terry Guberman and her office staff are excellent at scheduling and efficiently matching caregivers to clients' needs.
• The caregivers are caring, organized, hardworking, and flexible in providing a wide range of helpful duties.
• The ladies at Comfort Keepers in Fayetteville are very caring and personable, and they help clients through their deepest times of need.
• The staff are communicative and consistently responsive to clients' needs.
• Clients wholeheartedly recommend Comfort Keepers of Fayetteville.

Cons

• The manager promised monthly house checks, but none have occurred since enrollment.
• The Fayetteville office is hard to reach, making it difficult to inform staff about appointments or hospital stays.
• The office rarely contacts clients back; when contacted, the manager promises to address issues, but the problems persist.
• A caregiver reportedly slept on the job for 2?4 hours each day.
• A new owner is alleged to be scamming customers with a $250 fee and a $1,000 upfront payment, with misrepresentations about training vs. medical equipment and difficulties obtaining refunds.
• Billing errors included charging an extra $10 per hour for several weeks and charging for "theft of services" despite no service being provided, accompanied by poor notification and follow-through.

Review

The collection of experiences with Comfort Keepers of Fayetteville paints a picture of a service that can feel life-changing and deeply frustrating, sometimes in the same household. On the one hand, there are accounts that describe compassionate, well-matched caregivers who truly make a difference in a loved one's daily life. On the other hand, there are persistent complaints about communication gaps, scheduling failures, and billing disputes that left some clients feeling underserved or misled. Taken together, the reviews reveal a wide spectrum of outcomes for families relying on this local service.

Several reviews center on the role of the Fayetteville office's management and the way care is coordinated. One commenter says that the manager would conduct monthly house checks, but no one has ever shown up since the service started. There are ongoing struggles to reach the Fayetteville office by phone, with many attempts yielding nothing or very little help when messages are finally returned. In these accounts, the manager's response to problems is frequently described as promising to "take care of it," only for the pattern of missed visits and inattentive caregiver performance to persist. The repeated sentiment is that the behavior of the caregivers is sometimes inconsistent, and the manager's apparent lack of follow-through leaves clients feeling neglected rather than supported.

A particularly troubling anecdote describes a caregiver who reportedly slept on the job for several hours each day. The reviewer notes that the problem persisted despite repeated phone calls and conversations with the office; whenever contact was made, the manager would promise to address the issue, but the situation did not improve. This experience is presented as emblematic of broader problems with reliability, communication, and accountability within the Fayetteville operation, casting a shadow over otherwise beneficial services.

Beyond the reliability and oversight concerns, one review details a confrontation with a potential scam attributed to a "new owner." The reviewer warns others to beware of a $250 fee they were told covered training or medical equipment - claims the reviewer says were unnecessary, since anything needed would be covered by Medicare. The fear is that paying upfront ($1,000 in this case) would lead to paid services that never materialize, followed by difficulty in recovering funds. The reviewer's warning emphasizes the financial risk and lack of service that can accompany a disputed upfront charge and poor communication about what is being offered or required.

In stark contrast to the negative experiences, several clients sing high praises for specific people within Comfort Keepers. Terry Guberman, identified as CEO, along with office staff Kylie and Patti, are praised for their efficiency in scheduling and for providing two in-home caregivers who are described as a great fit for the client's needs. These supporters are characterized as caring, organized, flexible, and willing to take on a wide range of duties both inside and around the home. One testimonial from Marvin "Rocky" Birely explicitly states that he wholeheartedly recommends Comfort Keepers of Fayetteville without reservation, citing excellent scheduling and dependable caregivers who matched well with his situation.

The warmth of the positive experiences is echoed by another account that emphasizes the personal touch offered by the Fayetteville team. The reviewers describe the ladies as caring and personable, with gratitude directed toward Terry and the staff for their support during a deeply challenging period for their family. They credit the team with positive, proactive communication and with persistence in finding a caregiver who fit their mother's needs and personality. In these voices, Comfort Keepers is portrayed almost as a lifeline - an organization run with selflessness and dedication, where the office staff are attentive and the caregivers are repeatedly described as having a true calling for compassionate in-home care.

Unfortunately, not every review aligns with that hopeful image. A separate critical note rates Comfort Keepers with two stars overall: four stars for the caregivers who did show up, and one star for administration and management. The reviewer reports a billing error in which the company charged an extra ten dollars per hour for many weeks, followed by a claim of "theft of services" after payment had already been made upfront for service that never occurred. They describe not receiving any service and, when attempting to cancel, being faced with ongoing charges. The account emphasizes a lack of notification about missed visits and a sense of being trapped by the billing process, concluding with a cautions recommendation to seek services elsewhere if dependable follow-through and open communication are priorities.

Taken together, the stories illustrate a service experience that can vary dramatically depending on who one encounters, and when. Positive experiences highlight caring, capable caregivers and responsive, personable leadership that seems to align with a family's values and needs. Negative experiences spotlight chronic communication breakdowns, unfulfilled promises, scheduling gaps, and contentious billing issues that undermine trust and leave families feeling betrayed or exhausted. The common thread across these accounts is a call for consistency: more reliable house checks, easier access to the office, and clearer, fairer billing practices, especially in situations where care depends on timely and predictable support.

Ultimately, families considering Comfort Keepers of Fayetteville should weigh both the glowing testimonies and the cautionary ones. There are clearly individuals in the organization who deliver meaningful, compassionate care and attentive service, but there are also persistent concerns about administration and billing that can erode confidence. As with many in-home care services, outcomes seem to hinge on the specifics of who is assigned, how well communication with the office is maintained, and how reliably the management addresses issues as they arise. If you're exploring Comfort Keepers, it may be wise to ask pointed questions about house checks, caregiver scheduling reliability, and a transparent billing process to gauge whether the local office can meet your family's expectations.

This part of Chambersburg, Pennsylvania offers a variety of amenities that cater to senior living. The area boasts several restaurants such as Johnnie's Restaurant & Hotel Service and Relax Lounge & Grill for dining options. In terms of healthcare, there are multiple hospitals including Chambersburg Hospital and Summit Health nearby, along with various physician offices like Occupational Health Associates and Orthopaedic Associates. Pharmacies such as CVS Pharmacy and Giant Pharmacy are also conveniently located for medication needs. Additionally, the presence of places of worship like Marion Mennonite Church and King Street Church provide spiritual support. For recreational activities, residents can enjoy parks like Memorial Park Skate Park and Norlo Park, as well as theaters such as The Downtown Chambersburg. Overall, this area offers a well-rounded community with easy access to essential services for senior living.

Restaurants

• Johnnie's Restaurant & Hotel Service (0.2 miles)
• Relax Lounge & Grill (1 miles)
• The Orchards (1 miles)
• Montezuma Mexican Restaurant (1.4 miles)
• Red Lobster (1.5 miles)
• Cracker Barrel (1.5 miles)
• Martin's Famous Pastry Shoppe (1.7 miles)

Hospitals

• Chambersburg Hospital (0.8 miles)
• Chambersburg Hospital (2.7 miles)
• Summit Health (2.7 miles)
• Cancer Treatment Center (2.8 miles)
• Laurel Lakes (3.1 miles)

Physicians

• Occupational Health Associates (0.9 miles)
• Summit Weight Management Services (0.9 miles)
• Mark F Yurek (1.5 miles)
• Yurek, Mark - Yurek Mark Office (1.5 miles)
• Orthopaedic Associates (1.5 miles)
• MyEyeDr (1.5 miles)
• Franklin Family Practice (2 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• GIANT Pharmacy (1.5 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.5 miles)
• Chambers' Apothecary (2.5 miles)
• Walgreens (2.6 miles)
• Park Avenue Pharmacy (3.4 miles)

Transportation

• U-Haul (1.9 miles)

Places of Worship

• Marion Mennonite Church (2.1 miles)
• Zion Reformed Church (2.2 miles)
• King Street Church (2.6 miles)
• Southern Baptist Convention (6.1 miles)
• Unity (6.2 miles)

Parks

• Memorial Park Skate Park (2.2 miles)
• Falling Springs Trout Nursery (3 miles)
• Norlo Park (5.5 miles)

Theaters

• The Downtown Chambersburg (2.4 miles)

Cafes

• Denim Coffee (2.5 miles)
• Starbucks (3.5 miles)
• Panera Bread (3.6 miles)