Comfort Keepers of Chambersburg

Pros

• The ladies at Comfort Keepers in Fayetteville are very caring and personable.
• Terry Guberman, CEO, and her office staff, Kylie and Patti, have been excellent with scheduling needs and efficiently providing two excellent in-home caregivers appropriately matched to my needs.
• These two ladies are caring, organized, and hard workers.
• They are true angels on earth.
• They always are communicative.
• They always tried their best in finding a caregiver that fit my mom's needs and personality.

Cons

• The reviewer notes that no one has shown up since they started using the services.
• They cannot reach anyone at the Fayetteville office to schedule appointments or report hospital stays.
• The office rarely responds to inquiries, and when they do, the manager promises to take care of it but the issues persist.
• The reviewer feels the manager doesn't care about what the caregivers do.
• A caregiver was reportedly sleeping on the job for 2 to 4 hours each day.
• There were numerous no-shows and no returns calls, indicating poor reliability.
• Billing errors were made, including being charged extra per hour for weeks and being charged with "theft of services" despite not receiving any service.
• The reviewer warns that the new owner is attempting to scam people with upfront fees ($250 and $1,000) and no-show visits.

Review

This Comfort Keepers location is best suited for families that want in-home care with a strong emphasis on caregiver compatibility and genuine, compassionate interaction, and that can stay actively involved in scheduling and oversight. When the right caregiver pair is matched, the care can be meaningful: help with daily living activities, medication reminders, companionship, and light medical support delivered with warmth. The best outcomes come when families can insist on reliable attendance, clear care plans, and regular check-ins, because those positives tend to appear in strong, well-structured assignments rather than as a default across all visits.

Those weighing this option should explicitly consider alternatives if reliability and transparency are nonnegotiable. The most significant red flags are no-shows, inconsistent communication, and billing confusion, all of which undermine trust and daily quality of life for clients and their families. If a family cannot tolerate administration gaps or requires a business that consistently follows through with appointments and billing, other providers in the area with more predictable operations may be a smarter fit. In short, precision in scheduling, forthright billing practices, and accountable local leadership are essential thresholds to meet before committing.

On the plus side, when the caregivers do arrive and are well matched, meaningful advantages emerge. Several clients report caregivers who are caring, personable, and flexible, able to take on a wide range of tasks with competence and a calm, reassuring presence. In those instances, families feel relief and appreciate the person-centered nature of the care. A competent scheduling team also shines when available, helping to assemble a compatible duo and maintaining a workable rhythm for the client's week. These successes show what Comfort Keepers can deliver at its best.

Nonetheless, the practical reality revealed by the reviews is uneven, and the main drawbacks consistently erode the potential benefits. Repeated no-show patterns, limited or inconsistent updates, and a perception that administrative leadership does not fully engage with caregiver performance create a shaky foundation. Billing errors and disputed charges further complicate arrangements, sometimes leading families to question the value and legitimacy of the service. In a market where steady, predictable care is the core requirement, these systemic issues are not easily dismissed, even when individual caregivers demonstrate warmth and skill.

There is also a value signal to consider: some positive experiences appear to emerge in related or nearby locations where leadership and scheduling are described as proactive and responsive. The contrast suggests that results may hinge on the specific local team and how well the agency enforces accountability. Families should demand a clear written agreement with defined hours, a dedicated care coordinator, and a reliable backup plan for caregiver absence. Before committing, request concrete references, a guaranteed service window, and a transparent billing policy with prompt dispute resolution. Without these guardrails, the promise of compassionate in-home care can quickly give way to frustration and inconsistent days.

In sum, Comfort Keepers of Chambersburg can be a viable option for families who can be hands-on managers of care, prioritize a strong caregiver match, and insist on accountable operations. For households that require unwavering reliability, transparent billing, and proactive management with zero tolerance for no-shows, alternatives should be explored first. The right choice will hinge on securing dependable schedules, tangible care plans, and a leadership approach that consistently follows through - elements that, in practice, determine whether the warmth of a caregiver translates into lasting peace of mind at home.

This part of Chambersburg, Pennsylvania offers a variety of amenities that cater to senior living. The area boasts several restaurants such as Johnnie's Restaurant & Hotel Service and Relax Lounge & Grill for dining options. In terms of healthcare, there are multiple hospitals including Chambersburg Hospital and Summit Health nearby, along with various physician offices like Occupational Health Associates and Orthopaedic Associates. Pharmacies such as CVS Pharmacy and Giant Pharmacy are also conveniently located for medication needs. Additionally, the presence of places of worship like Marion Mennonite Church and King Street Church provide spiritual support. For recreational activities, residents can enjoy parks like Memorial Park Skate Park and Norlo Park, as well as theaters such as The Downtown Chambersburg. Overall, this area offers a well-rounded community with easy access to essential services for senior living.

Restaurants

• Johnnie's Restaurant & Hotel Service (0.2 miles)
• Relax Lounge & Grill (1 miles)
• The Orchards (1 miles)
• Montezuma Mexican Restaurant (1.4 miles)
• Red Lobster (1.5 miles)
• Cracker Barrel (1.5 miles)
• Martin's Famous Pastry Shoppe (1.7 miles)

Hospitals

• Chambersburg Hospital (0.8 miles)
• Chambersburg Hospital (2.7 miles)
• Summit Health (2.7 miles)
• Cancer Treatment Center (2.8 miles)
• Laurel Lakes (3.1 miles)

Physicians

• Occupational Health Associates (0.9 miles)
• Summit Weight Management Services (0.9 miles)
• Mark F Yurek (1.5 miles)
• Yurek, Mark - Yurek Mark Office (1.5 miles)
• Orthopaedic Associates (1.5 miles)
• MyEyeDr (1.5 miles)
• Franklin Family Practice (2 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• GIANT Pharmacy (1.5 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.5 miles)
• Chambers' Apothecary (2.5 miles)
• Walgreens (2.6 miles)
• Park Avenue Pharmacy (3.4 miles)

Transportation

• U-Haul (1.9 miles)

Places of Worship

• Marion Mennonite Church (2.1 miles)
• Zion Reformed Church (2.2 miles)
• King Street Church (2.6 miles)
• Southern Baptist Convention (6.1 miles)
• Unity (6.2 miles)

Parks

• Memorial Park Skate Park (2.2 miles)
• Falling Springs Trout Nursery (3 miles)
• Norlo Park (5.5 miles)

Theaters

• The Downtown Chambersburg (2.4 miles)

Cafes

• Denim Coffee (2.5 miles)
• Starbucks (3.5 miles)
• Panera Bread (3.6 miles)