Laurel Lakes Rehabilitation And Wellness Center

Pros

• The staff is really friendly and has done well with communication, providing regular updates to family members.
• The therapy program is helping loved ones, and the facility appears very clean.
• Nurses and CNAs are doing a good job, with some staff being exceptionally caring and involved.
• Meals are generally liked by residents, and individuals have options for the food they want.
• Families feel grateful for the care their loved ones receive and appreciate the attentiveness of the staff.
• The facility seems to be organized and provides a supportive environment for rehabilitation.
• Residents are experiencing positive adjustments and are well-cared for during their stay.

Cons

• The food is occasionally cold, and there have been instances of receiving the wrong meal.
• The facility appears to be understaffed, leading to delays in care and assistance.
• One reviewer noted that the staff seemed to push their loved one too aggressively during therapy sessions.
• There were complaints about long wait times for medications, with one nurse reportedly yelling at a patient about a late medication.
• Cleanliness issues were mentioned, including unclean sinks and bathrooms; some reviewers felt the cleaning staff needed more training.
• Concerns were raised about inadequate monitoring of patients, such as being left unattended on the toilet.
• Some reviewers expressed dissatisfaction with the quality and variety of food offered, describing it as similar to high school cafeteria food or deplorable.
• Communication from staff was inconsistent; a family member felt dissatisfied with how they were informed about their loved one's passing.
• Reviewers reported that aides sometimes appeared to be idle and not engaged in tasks when they should be assisting patients.

Review

The reviews of the facility depict a complex picture, oscillating between commendations for staff and care provided, and criticisms concerning food quality, staffing levels, and cleanliness. Overall, many caregivers express gratitude for the friendly demeanor of the staff during admissions and throughout their loved ones' stays. They appreciate the consistent communication from healthcare providers and find comfort in being updated about their loved one's condition regularly. It is evident that many families feel assured by the level of care given to their relatives, highlighting instances where therapy has been beneficial for rehabilitation. The nurses are often praised for their professionalism and dedication, with one reviewer noting how one CNA was particularly caring.

However, there are notable concerns regarding the quality of meals served at the facility. Multiple reviewers commented on instances where food arrived cold or incorrect meals were delivered to patients. Descriptions of the meals varied widely; while some stated that food tasted good, others likened it to "high school cafeteria food" or expressed disappointment over limited options. Specifically mentioned was a lack of basic accompaniments like jelly for toast or syrup for pancakes which left some residents unsatisfied with their dining experience. Several reviews suggest that even when requests were made to staff about meal preferences, those needs often went unmet due to perceived understaffing issues.

Further complicating the experience was an indication of inadequate staffing in critical areas such as therapy sessions and nursing support. Some reviewers reported feeling that staff members were sometimes too aggressive in pushing patients during therapy sessions, while also indicating moments where aides seemed unoccupied or standing around without clear duties to attend to. There were serious safety concerns raised as well; one patient fell out of bed shortly after admission due to insufficient precautions—indicative of possible oversight in monitoring vulnerable residents.

The atmosphere within the facility received mixed reviews regarding its cleanliness and hominess. While many praised the general tidiness of rooms and common areas—pointing out that it appeared "very clean" overall—there were complaints about specific areas needing deeper cleaning attention such as bathroom upkeep and scrubbing floors regularly. Patients also relayed discomfort due to starkness in decor which detracted from creating a more inviting environment.

In addition to issues surrounding hygiene and meal quality, there were troubling reports related to medication administration: delays up to 40 minutes awaiting medications led some residents’ families feeling anxious about timely health management. A distressing interaction involving a nurse responding negatively when questioned about late medication further fueled dissatisfaction among family members concerned about effective communication from care staff.

Despite these difficulties faced by patients within the facility—ranging from challenges with nutrition to inefficiencies in resident monitoring—the appreciation expressed towards certain dedicated aides indicates there are commendable aspects worth recognizing. Some residents did voice positive experiences with specific staff members who demonstrated kindness and attentiveness when providing assistance with daily activities—a reminder that individual employee efforts can significantly impact patient satisfaction even amid systemic deficiencies.

The narrative surrounding this facility paints a multifaceted picture where compassion exists alongside frustrations over logistical shortcomings affecting overall care quality; balancing acknowledgment of both strengths exhibited by nursing staff against areas needing improvement may serve as fertile ground for future enhancements addressing these highlighted gaps effectively.

Hospitals

• Laurel Lakes (0 miles)
• Chambersburg Hospital (0.9 miles)
• Summit Health (0.9 miles)
• Cancer Treatment Center (0.9 miles)
• Chambersburg Hospital (2.3 miles)

Parks

• Falling Springs Trout Nursery (0.1 miles)
• Memorial Park Skate Park (0.9 miles)
• Norlo Park (3.2 miles)

Restaurants

• Jersey Mike's (0.2 miles)
• Hoss's Steak & Sea House (0.2 miles)
• Grace Pizza (0.2 miles)
• Perkins Restaurant and Bakery (0.3 miles)
• Trojan Diner & Sports Bar (0.4 miles)
• Chambersburg Family Diner (0.4 miles)
• McDonald's (0.5 miles)

Physicians

• Joel H McGahen OD (0.3 miles)
• MyEyeDr (0.5 miles)
• Chambersburg - Gateway Center (0.5 miles)
• Phoenix Wellness and Physical Restoration Center (0.6 miles)
• Oral and Facial Surgery (0.7 miles)
• Rosemary A Johnston DO (0.8 miles)
• N. Nasreen Khan DO (0.8 miles)

Cafes

• Starbucks (0.7 miles)
• Panera Bread (0.7 miles)
• Denim Coffee (1.7 miles)
• Kristtany Tea and Brewology Coffee Shop (3.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• GIANT Pharmacy (0.8 miles)
• Rite Aid (1.3 miles)
• Chambers' Apothecary (1.5 miles)
• Park Avenue Pharmacy (1.5 miles)
• GIANT Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)

Transportation

• U-Haul (1.4 miles)

Places of Worship

• King Street Church (1.6 miles)
• Zion Reformed Church (1.7 miles)
• Southern Baptist Convention (3.1 miles)
• Unity (3.6 miles)

Theaters

• The Downtown Chambersburg (1.7 miles)