Brookside Assisted Living Inc

Pros

• The uncle received wonderful, professional care at Brookside Senior Living, which greatly relieved his family's concerns.
• The facility was always clean and had a homey and inviting decor that made residents feel comfortable.
• Group activities and engaging environments, like the puzzle table, contributed positively to the residents' quality of life.
• The owners were accommodating and responsive to any concerns raised by family members, showing a commitment to resident care.
• Staff provided emotional support and met personal needs during difficult times, ensuring a caring atmosphere for families.
• Residents appeared happy and well-cared-for, with their needs consistently being met.

Cons

• The mother's room was always dirty.
• The staff was rude and unresponsive to requests for assistance.
• The mother received inadequate attention, resulting in multiple falls before the family was notified.
• Communication regarding medical lab results and care updates was poor and often required the family to initiate contact.
• The physical therapy provided was insufficient, consisting only of group sessions with no individualized attention.
• Supplies ordered prior to discharge were not returned to the family, leading to additional frustration.
• Overall care quality did not meet expectations, leaving the mother feeling neglected and uncomfortable.

Review

The experiences of families with Brookside Senior Living in Brookville, PA, illustrate a stark contrast in the quality of care provided at this facility. On one hand, some residents and their families have expressed profound gratitude for the attentive, compassionate care given to their loved ones, while on the other hand, serious concerns have been raised regarding inadequate attention and support for other residents.

One account highlights a positive experience where the reviewer served as Power of Attorney (POA) for their uncle, who lived at Brookside for approximately four years due to dementia and various health issues. The reviewer praised the level of cleanliness upheld within the facility, noting that their uncle's room was always tidy and well-kept. The inviting decor created a home-like atmosphere that seemed to enhance his overall comfort. Moreover, engaging activities such as communal puzzles were frequently observed during visits, which contributed to a lively environment that encouraged social interaction among residents. This family member found solace in knowing that their uncle was genuinely happy and felt at home in Brookside until his passing.

In contrast to these positive sentiments about care at Brookside are several alarming reviews outlining experiences filled with disappointment and frustration. One family member recounted multiple instances where their mother’s room was consistently dirty—reflecting poor housekeeping standards—and expressed dissatisfaction with what they described as rude staff interactions. Communication seemed to be a significant issue; despite lab tests being conducted on their mother, results were not disclosed unless inquiries were made about billing—a troubling lapse in transparency regarding medical care.

Several reviewers also shared concerns regarding physical safety and inadequate mobility assistance for elderly residents. One individual reported that their mother experienced multiple falls prior to being sent to the hospital but never received timely updates or interventions from staff regarding such incidents. The situation worsened when they discovered her arm had been injured without proper notification given to them by the nursing staff. A further deterioration of her condition revealed problematic practices surrounding mobility; instead of receiving necessary support for walking or even basic movement within her living space, she was largely relegated to passive observation while seated in front of an air conditioner.

Physical therapy—or lack thereof—was another point of contention among families dealing with resident care at Brookside. One reviewer noted that even after receiving a doctor's order from the hospital for physical therapy intervention upon re-admittance, adequate measures were not taken by staff to ensure meaningful rehabilitation took place. Instead of personalized assistance from licensed professionals trained specifically in geriatric mobility challenges, her therapy consisted solely of group exercises utilizing elastic bands. This lackluster approach did little more than reinforce inactivity rather than promoting recovery or independence.

Compounding these frustrations was an issue concerning supplies ordered prior to discharge; families reported being charged substantial amounts only for those items—including incontinence supplies—to remain within the facility post-discharge without explanation or return policy details provided upfront. Such lack of respect over personal property added insult to injury during an already distressing period following hospitalization—a time when families are often most vulnerable and seeking clarity.

Ultimately, communication failures appeared rampant across many accounts detailing experiences at Brookside Senior Living. Families highlighted both poor tracking of medications alongside confusing transitions between home care after discharge and the ongoing management of chronic conditions like diabetes—resulting in frustrating revelations upon returning home with loved ones whose needs had seemingly been neglected under institutional care protocols.

In conclusion, while there is no doubt that some individuals experienced excellent service at Brookside Senior Living—a testament perhaps reflective merely of selective staffing excellence—the troubling recurring themes emerging from various negative reviews cannot be easily overlooked: inadequate cleaning protocols leading directly into insufficient communication practices combined with alarming gaps surrounding fundamental patient safety create significant cause for concern about whether this facility can effectively meet all residents' diverse needs long-term without major systemic changes implemented therein.

Physicians

• Semeyn Family Practice (0.1 miles)
• Primary Care Associates (0.2 miles)
• Allegheny Health Center (0.4 miles)
• Penn Highlands Healthcare (1.7 miles)
• Laurel Eye Clinic (2.1 miles)
• Laurel Laser & Surgery Center (2.1 miles)
• Zietler Jennifer Wineberg MD (9.8 miles)

Places of Worship

• Brookville Congregation (0.3 miles)
• First Baptist Church (1.1 miles)
• Zion Church (1.3 miles)
• Presbyterian Church (1.4 miles)
• Immaculate Conception Church Rectory (1.5 miles)
• Meade Chapel United Methodist Church (3.6 miles)
• Maranatha Church of God (3.8 miles)

Pharmacies

• Means Lauf Super Drug (1.2 miles)
• McCabe Drug Store (1.3 miles)
• McCabe's Drug Store (9.9 miles)
• Guardian Long Term Care Pharmacy (15.1 miles)

Cafes

• Loafin Bakery (1.3 miles)
• Peet's Coffee and Tea (1.6 miles)

Transportation

• Enterprise Rent-A-Car (1.4 miles)
• DuBois Regional Airport (8.6 miles)
• Jordan's Taxidermy (12.5 miles)
• Bobs Taxidermy (14.2 miles)
• Animal & Habitat Artistry (14.5 miles)

Restaurants

• Bill's Bar (1.5 miles)
• Burger King (2.1 miles)
• Arby's (2.2 miles)
• China Wok (2.2 miles)
• Denny's (2.2 miles)
• Bob's Sub and Sandwich Shop (2.2 miles)
• Northern Ohio Resturants-8693 (2.2 miles)

Hospitals

• Brookville Hospital (1.7 miles)
• Brookville Hospital (2 miles)
• Punxsutawney Area Hospital (14.3 miles)
• Dubois Regional Cardiology Associates (14.9 miles)
• Physical/Occupational/Speech (14.9 miles)
• Dubois Regional Medical Center (15 miles)
• Women's Health Center Of Dubois (15 miles)

Theaters

• Moonlite Drive-In Theatre (3 miles)

Parks

• Renlow Park Authority (9.8 miles)
• Reynlow Park (10.4 miles)
• Clear Creek State Park (11.1 miles)
• Clear Creek State Park (11.6 miles)
• Brockway Recreation Board (14.8 miles)