Millbrook HomeCare Partners

Pros

• The caregivers are very patient, kind, and helpful to those they care for.
• The caregivers are well trained and responsive to all requests.
• Susan is a wonderful caregiver who has built a close bond with the client's mother.
• Millbrook's staff are kind and professional; they are highly recommended.
• Country Meadows provides incredible care for clients' loved ones.
• Consummate professionals: the staff are kind and considerate.
• Attentive staff who respond promptly and provide personalized care.
• The nurses have been excellent.
• The agency is excellent to deal with.

Cons

• The reviewer said a filthy car was sent to pick them up, and the company refused further service after the complaint.
• They criticized the $104 transportation charge to doctors as excessive and discriminatory.
• They described the car interior as dirty, with a roach on the floor, used tissues, and cat treats, and noted the driver admitted feeding feral cats.

Review

The collection of experiences shared paints a picture of a family's ongoing reliance on in-home care for an elderly loved one, and it highlights both the strengths and the bumps that can come with long-term caregiving. Across the heartfelt remarks, one thread runs clearly through: when needs arise, the providers respond quickly and with clear, constructive communication. Families repeatedly note that management teams are easy to reach and responsive, which helps them navigate the uncertainties that come with Alzheimer's and aging at home. This readiness from the top appears to set a tone for the entire caregiving operation, making it possible for family members to step away from daily duties with less stress and more confidence in the care being delivered.

Several reviews spotlight Millbrook and its caregivers in particular, underscoring the personal connections that develop over years of care. A mother described as needing special attention due to Alzheimer's is said to benefit from caregivers who are consistently patient, kind, and helpful. The caregiver named Susan is singled out as a standout - someone who has earned a place of trust and familiarity. The accounts emphasize how the team is flexible about scheduling changes and how that flexibility translates into real relief for families, enabling them to take time off when needed without worrying about mom's daily care. The positive relationship with Susan is portrayed as something close and reassuring, illustrating how a single caregiver's character and reliability can profoundly affect the experience of care.

In parallel, the accounts reference Country Meadows with a strong sense of gratitude and satisfaction. Phrases like "They are taking such incredible care of our mom" convey a deep appreciation for the quality of care provided. The sentiment extends beyond basic tasks to the overall sense of well-being and dignity maintained for the elderly parent. The gratitude expressed for staff who are described as consummate professionals - kind, considerate, and attentive - suggests a culture that prioritizes respectful, person-centered care. Across these testimonials, caregivers are framed as skilled and responsive to all requests, reinforcing the view that high-quality training and dependable service are core strengths of the agencies involved.

Alongside the praise, there are candid notes about where experiences did not meet expectations, particularly around transportation. One reviewer described a highly negative encounter: "Disgusting!!! They sent a filthy car to pick me up. When I called and complained they refused further service. They charge $104.00 for transportation to Doctors. For that price!! It's discrimination." This stark impression underscores how transportation is not just a logistical add-on but a crucial component of trust and client experience. Another contributor recounts a different transport incident with a similarly poor impression: a car interior described as dirty, with a roach, used tissues on the floor, and cat treats in the back seat, with the driver explaining that she feeds feral cats. These incidents serve as a reminder that even when in-home caregiving is strong, ancillary services like transportation can significantly affect overall satisfaction and perception of quality.

Despite these service gaps, several other testimonials emphasize consistently positive caregiver interactions in daily care. A caregiver is described as "prompt, efficient, caring, affable, and humorous" with a handicapped wife, suggesting that the human connection and demeanor of caregivers matter just as much as their technical abilities. Another family member notes that their mother has a caregiver whom she really likes and introduces her by name, presenting the relationship as one of friendship and trust rather than mere service. The language used across multiple reviews - "consummate professionals," "kind and professional," and "Real angels to people in need" - helps convey a strong sense that, when things go well, the care feels deeply respectful and deeply human.

There is also a broader sentiment of satisfaction with the agency as a whole. One reviewer mentions having used the facility for two separate occasions with excellent nurses, while another highlights that the agency is "excellent to deal with." Another piece notes that attentive staff consistently get back in touch in a timely manner and that the care delivered is both high quality and personalized. Taken together, these lines sketch a portrait of an operation that frequently succeeds in delivering compassionate, personalized home care over the long term, even as it grapples with occasional issues that can disrupt the experience, particularly around transportation and its associated costs.

Overall, the narrative reflects a landscape where dependable, caring staff and open communication are valued highly by families navigating elder care. The testimonials reveal a dual reality: a strong core of well-trained, patient, and personable caregivers who form meaningful connections with both patients and their families, alongside occasional service lapses that can sharply color a family's impression. The common thread is a deep appreciation for caregivers who treat loved ones with dignity and warmth, and a clear desire from families for consistently reliable transportation and transparent pricing to match the excellent care they already receive at the bedside.

This area of Bethlehem, Pennsylvania, offers a variety of amenities and services that cater to senior living needs. With several physicians' offices and hospitals nearby, residents have easy access to medical care. There are also a range of dining options, including Japanese cuisine, traditional American fare, and cafes for socializing. Pharmacies are conveniently located for medication needs, while places of worship provide spiritual fulfillment. The proximity to Lehigh Valley International Airport and transportation options like the Trans Bridge Bus Stop make traveling simple. Overall, this neighborhood provides a well-rounded environment with essential services for seniors looking to settle in Bethlehem.

Physicians

• Hiralal Natvarlal Rana (1.6 miles)
• Dorville MD and Kundu MD Assoc. PC MD (1.6 miles)
• Doctors' Pavilion at St Luke's University Hospital – Bethlehem Campus (2 miles)
• St Lukes Emergency Care Specialist - John C Pretosh Do (2.1 miles)
• Greg Bensinger- Podiatrist (2.2 miles)
• Vita Medical Associates P.C. (2.3 miles)
• St. Luke's Saucon Valley Family Practice (2.5 miles)

Theaters

• AMC Center Valley 16 (1.7 miles)

Restaurants

• Kome Fine Japanese Cuisine (1.7 miles)
• Torre Restaurant (1.8 miles)
• Bagel Basket (2 miles)
• McDonald's (2 miles)
• Tally Ho Tavern (2.1 miles)
• Jenny's Kuali (2.2 miles)
• Bonn Place Brewing Company (2.3 miles)

Hospitals

• St Lukes Hospital Human Resources Department (1.9 miles)
• Singh Sandeep MD - Good Shepherd Rehab Hospital (4.1 miles)
• Muhlenberg Hospital Center (4.6 miles)
• St Luke's Hospital (5.5 miles)
• St Luke's Radiology/X-Ray-Allentown Campus (5.6 miles)
• Diagnostic Care Center (5.7 miles)
• Lehigh Valley Hospital (5.7 miles)

Cafes

• Saxbys Coffee (2.2 miles)
• Starbucks (2.8 miles)
• The Inside Scoop (4.5 miles)
• Starbucks (5.5 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Giant Pharmacy (2.8 miles)
• Ritter Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.6 miles)

Places of Worship

• St Peter's Preschool (3.5 miles)
• City Limits Assembly of God (4.3 miles)
• Dubbs Memorial Ucc (4.9 miles)
• Christ Lutheran Church (5.1 miles)

Transportation

• Lehigh Valley International Airport (ABE) (5.5 miles)
• Trans Bridge Bus Stop - Lehigh Valley International Airport (5.6 miles)