Caregivers America - Berwick

Pros

• Glen Brook staff are the best at what they do, always caring about patients' needs.
• The rehab facility is great and the staff are all great.
• The rehab wing has been renovated; rooms are new and very clean.
• Glen Brook Facilities in Berwick, PA has the most genuine, loving staff.
• Robin's direct care staff are wonderful and provide compassionate, attentive care.
• Glen Brook is a beautiful facility that provides exceptional care and compassion.
• The facility is clean, attractive, well staffed, with attentive and friendly management.
• The staff go above and beyond to ensure residents are cared for and have a safe space to call home.
• The experience in nursing, therapy, and food is top notch; the staff are wonderful.
• The environmental director Koee goes above & beyond; she's phenomenal.
• The renovated rehab wing is nice, with many caring staff members.
• The food has improved and offers many good selections.

Cons

• The nursing staff is incompetent and lazy.
• They are always short staffed.
• The TV was not the greatest picture.
• The nurse Angie is awful.

Review

Glen Brook Rehabilitation and Healthcare Center in Berwick, PA has earned a resounding reputation for compassionate, patient-centered care. Across numerous experiences, families consistently describe the staff as genuinely caring and dedicated to meeting the needs of their loved ones, day in and day out. The messages speak to a culture where residents' comfort and well-being come first, from round-the-clock care to a wide array of activities designed to keep people engaged and engaged with life. Several reviewers note that the care feels personalized, with staff taking the time to listen, respond, and go the extra mile to ensure safety and comfort.

A key theme in the feedback is the impressive renovation and upkeep of the rehab facilities. Reviewers praise the rehab side for being newly updated, with rooms that are clean and modern. One person even highlights how the renovation has refreshed the atmosphere in a way that makes the environment more welcoming for patients and families. While a minor criticism about the TV picture was mentioned, the overall impression centers on a bright, well-maintained space where therapy and recovery can happen in a supportive setting. In this environment, many would not hesitate to send a loved one back there if needed in the future.

Personal care and nursing staff are frequently singled out for praise. Comments about Robin's direct care team describe a group of caregivers who are consistently pleasant, kind, and genuinely compassionate. In particular, one reviewer highlighted Whitney, Robin's nurse, for attentive, professional, and timely pain management. Housekeeping also receives compliments for maintaining a clean, comfortable room. These frontline caregivers are repeatedly described as the heart of Glen Brook, providing the daily support that allows residents to feel secure and well cared for.

The therapy program and overall leadership at Glen Brook are highlighted as standout components of the experience. The therapy team is described as top-notch, with reviewers noting therapists who are skilled, encouraging, and effective in helping residents regain strength and function. Management is portrayed as compassionate and approachable, with staff members across departments demonstrating smiles, pride in their work, and a sense that residents are happy and respected. An appreciative note about the admissions process emphasizes the warmth and thoroughness of the admissions team, particularly Maria Fazio, who was praised for being compassionate, patient, and deeply knowledgeable, ensuring families felt supported and informed during what can be an overwhelming moment.

Security and the facility environment are also described in positive terms. Once inside, visitors encounter a streamlined check-in process that involves electronic verification, including a photo capture, reinforcing security while still feeling welcoming. Reviewers frequently mention the facility's cleanliness, modern feel, and pleasant atmosphere. The environmental director, Koee, is specifically lauded for going above and beyond, an example of leadership that seems to permeate the entire staff and daily operations. Several comments emphasize the bright, clean, and aesthetically pleasing spaces, with reviewers noting the sensory appeal of the environment - cleanliness, fresh smells, and a generally inviting ambiance.

Of course, any large community inevitably encounters a few bumps, and a handful of reviewers raise concerns that warrant attention. One person described frustration with a scheduling issue and a nurse named Angie, coupled with broader concerns about staffing levels. There are explicit complaints about being denied entry to see a loved one due to signing-in procedures, which stands in sharp contrast to the overwhelmingly positive experiences described elsewhere. Another review notes that while the facility can be clean, some nursing staff may fall short in performance. These outliers are acknowledged in the broader narrative as opportunities for ongoing improvement, even as the overall sentiment remains overwhelmingly favorable.

In the collective experience, Glen Brook emerges as a facility where families feel confident in the care their loved ones receive. The combination of a modern, welcoming physical plant, a robust rehabilitation and therapy program, and a frontline staff that is frequently praised for kindness and attentiveness creates a strong sense of trust and satisfaction. The voices shared here speak to a community that values compassion, clear communication, and the hard work of the entire team - from nurses and aides to the therapy professionals and environmental services staff. The result is a place that feels like a true home for residents, with families appreciating the dedication that goes into making each day safe, meaningful, and comfortable.

Physicians

• Dr Giugliano's Office (0.1 miles)
• John Anthony Guerriero (0.6 miles)
• Comprehensive Vascular Surgery (0.6 miles)
• Ayesha Usman, MD (0.6 miles)
• Richard Tomczyk, Jr, DO (0.6 miles)
• Berwick Hospital Center Professional Building (0.6 miles)
• Eye Care Specialists (0.7 miles)

Restaurants

• Amici Italian Grille (0.3 miles)
• Subway (0.7 miles)
• Bob's Subs (0.7 miles)
• Forge Pub (0.7 miles)
• Harry's Texas Hot Dogs (1.4 miles)
• May's Family Restaurant (2.8 miles)
• Hog's Hollow Saloon (4.1 miles)

Pharmacies

• Medicine Shoppe (0.5 miles)
• Weis Markets Colonial Bake Shop (0.5 miles)
• Weis Markets Pharmacy (0.6 miles)
• Care First Pharmacy Services (0.8 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (10.4 miles)

Hospitals

• Berwick Hospital Center (0.6 miles)
• Berwick Hospital (6.9 miles)
• Geisinger Health System (10.5 miles)
• Occupational Health (11.9 miles)
• Bloomsburg Hospital Greater Columbia Transport (12.2 miles)
• General Surgery At Bloomsburg Hospital (12.4 miles)

Places of Worship

• Good Shepherd Lutheran Church (0.7 miles)
• Mount Zion Church (3.7 miles)
• Saint John's UCC (5.1 miles)
• Shepherding the Heart Ministries (5.7 miles)
• Holy Spirit Parish (7.1 miles)
• Town Hill United Methodist Church (7.4 miles)
• Lightstreet United Methodist Church (10.4 miles)

Parks

• Test Track Park (2.2 miles)
• PPL Susquehanna Riverlands (5.4 miles)
• Espy Park (10.3 miles)

Transportation

• East Coast Institute Taxidermy (9.1 miles)
• U-Haul Moving & Storage (10.6 miles)
• Bloomsburg Airport (12.1 miles)

Theaters

• AMC Classic Bloomsburg 11 (10.9 miles)

Cafes

• Starbucks (11.7 miles)
• Panera Bread (12.3 miles)