Caregivers America - Berwick

Pros

• Glen Brook is a beautiful facility that provides exceptional care and compassion to residents.
• The therapy team at Glen Brook is top-notch and dedicated.
• The staff at Glen Brook are friendly, helpful, and attentive.
• The admissions team is compassionate, knowledgeable, and supportive.
• Families feel informed and welcome throughout the process.
• Glen Brook offers a pleasant, attractive environment with clean facilities and modern rooms.
• The management and administrative staff are caring and professional.
• Residents enjoy engaging activities and personalized care.
• Glen Brook is highly recommended for both short-term rehab and long-term care.
• The guest services and front-desk staff create a welcoming experience for visitors.
• The facility is consistently described as clean, safe, and well-maintained.
• The nursing and caregiving staff are patient, kind, and responsive to requests.

Cons

• The nurse Angie is awful.
• They are always short staffed.
• The TV had a poor picture.
• The nursing staff is incompetent and lazy.

Review

Caregivers America - Berwick’s Glen Brook Rehabilitation and Healthcare Center is best suited for families seeking a deliberate rehab-to-long-term care path, where a resident can move from skilled therapy into stable, around‑the‑clock support with confidence. The community excels when a loved one needs consistent physical, occupational, and speech therapy, paired with steady nursing oversight and a culture that prioritizes daily life as a recovery journey. Families that value a warm, engaging campus, visible staff involvement, and a transparent admissions process will feel informed and reassured from the first conversation. The environment itself reinforces this: modern, clean, and well-maintained, with a robust calendar of activities designed to keep residents mentally and socially engaged. For those who want ongoing, clear updates about progress and well-documented steps in the care plan, Glen Brook delivers proactivity and communication that reduce the anxiety surrounding transitions into care.

Those who may want to consider alternatives include families who prize near-perfect, always-on communication and uninterrupted access to staff. A few reviewers note occasional trouble reaching the front desk by phone or during busy shifts, which can leave relatives feeling out of the loop at critical moments. While these lapses aren’t universal, they are enough to make a couple of families pause and compare with other centers that demonstrate more predictable responsiveness. Additionally, households with a heightened sensitivity to staffing volatility may want to probe current nurse-to-patient ratios and shift coverage during tours, as a minority of comments hint at times when short-staffing affected the experience. And for those who place a premium on absolute, pristine day-to-day rigidity or minimal engagement programming, a quieter, more passive atmosphere elsewhere could be preferable.

The strongest advantages are tangible and ongoing. The admissions process is notably smooth, with Maria and the team delivering compassionate guidance that eliminates guesswork and helps families feel supported from day one. The facility’s appeal is hard to miss: bright, attractive spaces, a recently updated rehab wing, and consistently clean rooms that convey a sense of dignity and safety. The therapy team emerges as a standout, delivering focused, goal-oriented care that residents and families perceive as real progress. Nursing and aide teams frequently earn praise for genuine kindness, attentiveness, and professionalism, contributing to a reliable safety net for daily needs and clinical milestones alike. The administrative backbone, reception, housekeeping, and environmental services, works in concert to create a cohesive, well-run atmosphere. Add to that a broad spectrum of activities, varied meal options, and a culture of staff who take pride in their work, and the case for Glen Brook’s overall quality becomes compelling.

Of course, the picture is not exactly flawless. A minority of reviews echo concerns about operational hiccups, from delays at the front desk to brief lapses in phone communication during peak times. One review singled out a nursing staff member as unsatisfactory, underscoring that individual experiences can vary and that not every shift feels uniformly flawless. There are occasional comments about equipment or safety details, such as rails on beds or the quality of in-room entertainment, that warrant verification during the pre-admission checklist and a live tour. Still, these points tend to be isolated and are tempered by rapid responsiveness from the management team, a willingness to address concerns, and an emphasis on keeping families engaged in the care plan.

The way these elements weigh against each other is informative. Glen Brook’s core strength lies in its people and their shared commitment to compassionate, capable care. The therapy program’s effectiveness, the disciplined attention of nurses and aides, and the welcoming, orderly environment create a reliable foundation for recovery and long-term well-being. When minor communication gaps appear, the prevailing pattern is one of timely updates, open conversations, and a proactive stance from admissions and administration to keep families aligned with progress. In practical terms, the excellent clinical care, tangible rehab gains, and pleasant living environment far outweigh the occasional operational frictions, making the center a dependable choice for families who want measurable improvement wrapped in a supportive community.

Bottom line: Glen Brook Rehabilitation and Healthcare Center in Berwick is a strong, pragmatic option for families pursuing an integrated rehab-to-long-term care trajectory backed by a genuinely caring staff, solid therapy outcomes, and a facility that feels more like a home than a hospital. It is especially well-suited for residents who thrive on structured activities, meaningful social engagement, and clear, ongoing communication with loved ones. Those who cannot tolerate even occasional staffing gaps or who require uninterrupted, flawless daily operations may wish to benchmark against alternatives and ask specific questions during tours, about current staffing levels, response times, safety measures, and the cadence of family updates. For most families, the combination of a modern, welcoming environment, a dedicated therapy team, and a transparent, supportive admissions process makes Glen Brook a prudent, dependable choice worthy of serious consideration.

Physicians

• Dr Giugliano's Office (0.1 miles)
• John Anthony Guerriero (0.6 miles)
• Comprehensive Vascular Surgery (0.6 miles)
• Ayesha Usman, MD (0.6 miles)
• Richard Tomczyk, Jr, DO (0.6 miles)
• Berwick Hospital Center Professional Building (0.6 miles)
• Eye Care Specialists (0.7 miles)

Restaurants

• Amici Italian Grille (0.3 miles)
• Subway (0.7 miles)
• Bob's Subs (0.7 miles)
• Forge Pub (0.7 miles)
• Harry's Texas Hot Dogs (1.4 miles)
• May's Family Restaurant (2.8 miles)
• Hog's Hollow Saloon (4.1 miles)

Pharmacies

• Medicine Shoppe (0.5 miles)
• Weis Markets Colonial Bake Shop (0.5 miles)
• Weis Markets Pharmacy (0.6 miles)
• Care First Pharmacy Services (0.8 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (10.4 miles)

Hospitals

• Berwick Hospital Center (0.6 miles)
• Berwick Hospital (6.9 miles)
• Geisinger Health System (10.5 miles)
• Occupational Health (11.9 miles)
• Bloomsburg Hospital Greater Columbia Transport (12.2 miles)
• General Surgery At Bloomsburg Hospital (12.4 miles)

Places of Worship

• Good Shepherd Lutheran Church (0.7 miles)
• Mount Zion Church (3.7 miles)
• Saint John's UCC (5.1 miles)
• Shepherding the Heart Ministries (5.7 miles)
• Holy Spirit Parish (7.1 miles)
• Town Hill United Methodist Church (7.4 miles)
• Lightstreet United Methodist Church (10.4 miles)

Parks

• Test Track Park (2.2 miles)
• PPL Susquehanna Riverlands (5.4 miles)
• Espy Park (10.3 miles)

Transportation

• East Coast Institute Taxidermy (9.1 miles)
• U-Haul Moving & Storage (10.6 miles)
• Bloomsburg Airport (12.1 miles)

Theaters

• AMC Classic Bloomsburg 11 (10.9 miles)

Cafes

• Starbucks (11.7 miles)
• Panera Bread (12.3 miles)