Home Instead - Gladstone, OR

Pros

• The reviews consistently praise Home Instead for enabling compassionate, professional in-home care.
• Caregivers Diane and Dana are credited with teaching the primary caregiver how to reposition to prevent bed sores, assist with meals, and keep the patient clean.
• Diane is described as the master of bed baths, also helping with hair and beard trimming.
• Valencia is highlighted as an exceptional care manager who tailors the care plan with empathy.
• Beverly is noted as amazing, providing companionship, caregiving, and household support that reassures families.
• Tabitha, Taneisha, and Lynelle are commended for individualized care and reliable regular scheduling that ease family burdens.
• Nicole Wilson is praised for taking on tasks the family hadn't thought of.
• Madison is described as compassionate, skilled, trustworthy, and an enormous blessing.
• The hospice-to-home transition care team (including Kody, Antoinette, Mika, Bethany, and Madison) is praised for professionalism and comfort.
• Dora and Juleen are credited as life-saving, dependable caregivers who are deeply valued by families.
• The office staff are recognized as knowledgeable, accommodating, and effective in coordinating care and billing.
• Overall, the reviews express gratitude, trust, and confidence in Home Instead's ability to care for loved ones at home.

Cons

• The caregivers arrived at the wrong address.
• Rachel began complaining about the father's medication and claimed he had not taken any.
• It was alleged there were two bottles ordered at the same time, causing confusion.
• They complained that he did not have his wallet, despite his sister being present.
• They were with him for only about three hours on the first day and started complaining.
• They claimed he wore dirty clothes and did three loads of laundry, implying misinterpretation of his condition and disrespected him.
• The reviewer deemed the behavior unacceptable and would give a zero score, calling the company very bad.

Review

Home Instead has clearly become a cornerstone for families navigating dementia, hospice transitions, and the daily realities of at-home care. Across a wide range of stories, the common thread is a deep commitment to supporting both the person receiving care and the family members who shoulder the caregiving responsibilities. Families repeatedly highlight the blend of practical help, compassionate companionship, and professional planning that makes it possible to keep loved ones safe and comfortable at home.

Several caregivers stand out for their specific expertise and the lasting impact they've had. Diane and Dana, for example, are repeatedly praised for their hands-on skills and steady presence with a bed-bound, non-communicative husband. Diane is described as the master of bed baths, delivering thorough wash routines twice a week, along with hair and beard trimming. Dana is recognized for managing difficult temper outbursts and for taking on household tasks such as laundry, dishes, and tidiness. Their combined approach helps the primary caregiver learn how to reposition the patient to prevent bed sores, aid with eating, and maintain cleanliness - critical skills that, once learned, bring a noticeable sense of control and confidence to the caregiving routine. The appreciation for their professionalism and care is a recurring theme across many families.

The quality of care extends beyond a single caregiver to the broader care team and the care coordination that supports it. Beverly and Valencia are repeatedly honored for their kindness, compassion, and professional demeanor. One family notes how quickly Valencia arranged care when they needed it most, ensuring there was no gap in service as they transitioned from hospice to Home Instead. Beverly is described as amazing in her companionship, caregiving, and help with household tasks, with the patient consistently expressing enjoyment during their visits. This combination of rapid setup, reliable presence, and meaningful interaction fosters real peace of mind for caregivers who must balance their loved one's needs with their own lives.

A robust sense of individualized care also comes through in mentions of Tabitha, Taneisha, and Lynelle. Each was praised for tailoring care to the specific needs of their client, enabling family members to take blocks of time for their own self-care with confidence. The regular scheduling of visits made caring for a loved one more manageable, and the caregivers' genuine concern for both patient and family was evident in the warm, trusting relationships described.

Beyond direct caregiving, the office staff and billing team receive high marks for professionalism and coordination. Nicole Wilson's contribution is singled out for going beyond the expected - taking on tasks the family hadn't anticipated and adding value in practical ways. In another review, caregivers and the billing team are commended for their support during a hospice transition, with Valencia coordinating a care plan that adapted to changing needs, all while the team cared for the entire family through a difficult period. The continuity between care providers and the administrative side of the service helps families feel that every aspect of the arrangement is handled with care and clarity.

Madison's care is frequently highlighted in the context of life's final chapters. Families describe her as compassionate, skilled, trustworthy, and a tremendous blessing for the entire family during a difficult time. Her presence, along with other caregivers like Mary Ann, Toni, Theron, and Christina who contribute with positivity and gentleness, reinforces the sense that Home Instead offers not just practical support but a compassionate presence that can be felt by everyone involved.

Dora and Juleen emerge as another enduring pair in the continuum of care. Dora's more than 15 months of dedicated service have become a lifeline for families, with the mother-loving caregiver becoming a reliable, positive, and encouraging force. Juleen's addition to the care team is described as life-saving for the family, underscoring how a well-matched team - one that blends experience, warmth, and steadiness - can transform home care from a challenge into a manageable, even comforting, routine. In families caring for elderly parents and in-laws, this consistent, personalized support is repeatedly cited as the difference between steady progress and ongoing worry.

Transitional care stories also reveal how Home Instead supports patients whose needs evolve. In one account, a mother with Alzheimer's required escalating support, and Beverly helped fill the gap with gentle professionalism while permanent caregivers were organized. Later, Cherie provided attentive, active companionship - walking, talking, picking flowers and blackberries, and even playing with the dog - demonstrating a holistic approach to care that addresses emotional well-being, social connection, and everyday enjoyment. The overarching message is that Home Instead caregivers do more than tend to tasks; they nurture meaningful moments that matter to families.

Not all experiences were flawless, and one entry documents a troubling first-day experience that contrasts sharply with the prevailing positive sentiment. According to the account, caregivers arrived at the wrong address, leading to a disrupted start and subsequent concerns about medication handling, wallet management, and perceived disrespect. The reviewer describes a brief visit of just over three hours, with claims that medications were not taken as ordered, confusion about a wallet, and a broader implication of elder-abuse concerns raised by an outside agency. The caregiver team was described as unhelpful and disrespectful, and the reviewer expressed strong dissatisfaction and intent to pursue legal action. This single, highly negative experience stands in contrast to the otherwise consistently glowing testimonials and serves as a stark reminder that, while Home Instead staffs many dedicated caregivers, there can be difficult days, miscommunications, and errors that families must vigilantly address.

Taken together, the array of reviews paints a portrait of Home Instead as a provider capable of delivering deeply personalized, compassionate, and dependable in-home care across a spectrum of needs - from daily hygiene, nutrition, and housekeeping to meaningful companionship, complex medical routines, and end-of-life support. The consistency of praise for the hands-on caregivers, the planning and adaptability of care managers, and the responsiveness of office and billing staff reflects a service that many families come to rely on for stability, dignity, and peace of mind during some of life's most challenging moments. For families navigating dementia, hospice, Alzheimer's progression, or post-acute recovery, the stories share a common reassurance: with the right team in place, home can remain a safe, comforting, and well-supported place to live out the days.

Hospitals

• West Linn Clinic - US Department of Veterans Affairs (1.1 miles)
• Hand Reconstructive Surgery NW (1.4 miles)
• Legacy Meridian Park Hospital (4.5 miles)
• Providence Milwaukie Hospital (5.8 miles)
• Kaiser Sunnyside Medical Center (6.2 miles)

Parks

• Mary S Young State Park Dog Run (1.2 miles)
• Dahl Beach (2.3 miles)
• Stringfield Family Park (2.5 miles)
• Chapin Park (2.7 miles)
• George Rogers Park (3.8 miles)
• Rivervilla Park (3.9 miles)
• Clackamette Park (5.1 miles)

Cafes

• Dutch Bros Coffee (2.3 miles)
• Starbucks (2.4 miles)
• Starbucks (3.5 miles)
• Starbucks (4.1 miles)
• Dutch Bros Coffee (4.6 miles)
• Panera Bread (4.9 miles)
• Peet's Coffee and Tea (5.3 miles)

Restaurants

• Taco Bell (2.4 miles)
• Oregon City Brewing Company (2.5 miles)
• Mike's Drive In (2.5 miles)
• High Rocks Steak and Chops (3.5 miles)
• Burger King (3.8 miles)
• The Wild Hare Saloon (3.9 miles)
• Jack In The Box (4.5 miles)

Physicians

• Avada Hearing Care Center (2.4 miles)
• Cascadia Behavioral Health (2.8 miles)
• Pacific Heart Associates (3.1 miles)
• Oregon Neurology PC (3.1 miles)
• Providence Medical Group (3.1 miles)
• Providence Willamette Falls Medical Center MOB 1 (3.1 miles)
• Clackamas Gastroenterology Associates PC (3.2 miles)

Pharmacies

• Walgreens (2.5 miles)
• Rite Aid (2.5 miles)
• Rite Aid (3.7 miles)
• Kaiser Sunnybrook Pharmacy (4.5 miles)
• Sav-On Pharmacy (4.5 miles)
• Walgreens (4.9 miles)
• Northwest Compounders (4.9 miles)

Theaters

• Regal Hilltop Cinema (3.6 miles)
• Regal Bridgeport Village ScreenX & IMAX (5.4 miles)