S.C.S Adult Family Home

Pros

• The staff at Serenity Care Home went above and beyond.
• The home was spotless, warm, and welcoming to visitors.
• Serenity Care Home offered constant care and a warm environment.
• Residents thrived there with regular, nutritious meals.
• Priscilla and Clyde are warm, thoughtful, and helpful in every way.
• The care team is attentive, personable, and dedicated.
• The facility is impeccably clean and well maintained.
• Families feel grateful and describe Serenity as a home away from home.
• The environment is loving, peaceful, and like family.

Cons

• They claim the facility lacks the skills to properly care for the elderly, especially those who are active.
• They report their grandmother fell seven times in one year under their watch, with the final fall causing her death.
• They allege mold in the straw, and that staff eavesdropped on conversations and demanded the door be left open.
• They say items were missing and residents were miserable in the place.
• They describe others being removed swiftly with no explanation, and note the facility prefers patients to be bedbound; residents are never seen walking.
• They call the place "a giant time out for adults" and do not recommend it.
• They claim reviews appeared only after their negative review, implying fabricated experiences.
• They question the ethics of taking a person with dementia on outings to pick up school children.
• They state the math is wrong in fabricated experiences.

Review

The collection of opinions about Serenity Care Home presents a mosaic of experiences, ranging from deeply heartfelt praise to pointed concerns. On one end, several families describe Serenity as a small, intimate, home-like setting where residents receive attentive, personalized care, and where the owners' presence and philosophy of caregiving shine through in daily life. On the other, at least one reviewer questions the authenticity of the online feedback, pointing to inconsistencies in stories, questions about safety and supervision, and perceived gaps in communication. Taken together, the reviews sketch a place that inspires strong devotion in some families while triggering caution in others.

A prevailing thread among the most detailed positive reviews is the sense that Serenity operates as a warm, family-style home rather than a cold, institutional facility. Families repeatedly emphasize that Priscilla and Clyde (and their team) treat residents like members of their own family. The home is described as impeccably clean and welcoming, with a setup that emphasizes privacy and comfort - individual rooms, a shared living area, and spaces that encourage socializing. Several testimonies highlight the owners' hands-on involvement: they are described as responsive and caring, with caregivers who know the residents' routines and preferences. The atmosphere is depicted as calm and homelike, with small touches that matter - things like having a piano in the living room, a bird feeder outside a resident's window, and the option for meals to be eaten in either the kitchen or residents' rooms. In these accounts, the staff go beyond basic duties - outings to places like local eateries, regular haircuts, and thoughtful planning around medical appointments and hospice transitions - all contributing to a sense of dignity and continuity for people living with dementia or during end-of-life care.

Several families repeatedly recount how Serenity supports not just daily needs, but the emotional and social wellbeing of residents. The home is presented as a place where residents are engaged in conversations, encouraged to participate in their own routines, and allowed to maintain a quality of life that resembles a familiar home environment. There are mentions of thorough, ongoing communication with families - concerns are said to be addressed promptly, often with proactive updates about medical issues or changes in care plans. The caregivers are described as patient, kind, and dedicated, with stories about activities and outings that brought joy and a sense of normalcy to residents who might otherwise feel confined by illness. The sense of continuity - moments of joy, steady routines, and a collaborative relationship with families - recurs across multiple positive narratives.

Interwoven with the praise are vivid anecdotes about the more personal, everyday aspects of life at Serenity. Families recount moments that feel emblematic of a small, home-centered approach: a resident's regular walks, a haircut by a caregiver who knew the person well, a shared meal with others in the living space, and opportunities for residents to participate in gentle, meaningful outings. Several testimonials emphasize the attentive management style and the belief that the owners are directly involved - sometimes stepping in to help with nonclinical needs, offering guidance for hospice care, and staying present to reassure both residents and families during challenging times. The overarching message in these stories is that Serenity has cultivated a community atmosphere in which residents are valued, respected, and cared for in ways that feel distinctly personal and humane.

Alongside the glowing portraits of Serenity's warmth and competence, there are more critical notes that add texture to the narrative. One reviewer questions the integrity and consistency of the online feedback about the facility, suggesting that many reviews after their own negative experience may be part of a broader pattern of fabrication or misrepresentation. This account raises concerns about timeliness, the number of residents, and specific incidents - such as questions about a dementia patient going on outings to pick up school children, or references to a supposed overextension of capacity in ways that could affect safety. Other criticisms touch on the possibility of environmental problems (a mold issue raised by a relative), eavesdropping on conversations, and items going missing. There are also reflections that imply a preference for a more transparent or diversified approach to care, and some skepticism about why families might disappear from the picture or why certain changes in resident status were not fully explained. These perspectives underscore that even highly regarded small homes can be the subject of scrutiny and doubt in the eyes of families who want nothing more than the best for their loved ones.

Despite the tensions between praise and critique, the recurring sentiment among the majority of detailed entries is clear: Serenity Care Home is capable of delivering remarkable, person-centered care in a setting that many families feel is more intimate and attentive than larger facilities. Families repeatedly credit the owners and caregivers with creating a supportive, loving environment where residents' needs - medical, nutritional, emotional, and social - are tended to with care and respect. The stories emphasize not only the practical aspects of caregiving but also the emotional resonance of "home" for people facing dementia, end-of-life moments, or transitions from hospitalization to rehabilitation to community living. The anecdotes about consistency, warmth, and the sense that the home is truly lived in by a dedicated team contribute to a compelling portrait of Serenity as a place that can profoundly affect a family's experience during difficult times.

In the end, Serenity Care Home emerges as a place of strong, polarized opinions - each rooted in deeply personal experiences with loved ones. The favorable narratives celebrate a small, close-knit community where residents are treated like family, where cleanliness and homeliness are evident, and where the owners and staff appear deeply committed to nurturing quality of life and dignity. The more critical voices call for careful consideration of safety, transparency, and consistency, pointing to specific incidents and broader questions about how such a home manages risk and communicates with families. Taken together, these reviews present a complex portrait of a facility that can offer extraordinary compassion and personalized care, while also inviting ongoing scrutiny to ensure that every resident's well-being remains at the forefront.

Wood Village, Oregon is a bustling community with convenient amenities for seniors looking to settle down in a peaceful yet accessible location. With multiple pharmacies such as Walgreens and Rite Aid within a short distance, residents can easily access their medication and health needs. There are also various dining options nearby, including Edgefield Concerts On The Lawn and Heidi's Restaurant And Bakery, providing plenty of choices for enjoying meals out. For outdoor enthusiasts, several parks like Imagination Station and Gresham Main City Park offer green spaces for relaxation and recreation. In terms of healthcare, there are reputable physicians' offices like Legacy Medical Group and Metropolitan Pediatrics close by for medical care. Additionally, transportation options like Portland International Airport are within reach for any travel needs. Overall, Wood Village offers a well-rounded living environment with essential services readily available for seniors.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.6 miles)
• Walgreens (2.4 miles)
• Rite Aid (2.5 miles)
• Walgreens (3.9 miles)
• Rite Aid (3.9 miles)
• Rite Aid (5.3 miles)

Restaurants

• Edgefield Concerts On The Lawn (0.9 miles)
• Long John Silver's (1.5 miles)
• Heidi's Restaurant And Bakery (2 miles)
• Skyland Pub (2.1 miles)
• Subway (2.2 miles)
• Jazzy Bagels (2.5 miles)
• Del Taco (2.6 miles)

Parks

• Imagination Station (1.1 miles)
• Tsuru Island (2.6 miles)
• Gresham Main City Park (2.7 miles)
• Dabney State Park (3.7 miles)
• Crown Park (4 miles)
• Heritage Park (5.7 miles)
• Clearmeadows Park (5.7 miles)

Physicians

• Buckman Christy R MD MD (1.2 miles)
• Mt Hood Women's Health (1.4 miles)
• Legacy Medical Group (1.4 miles)
• Metropolitan Pediatrics (1.4 miles)
• Legacy Medical Group-Neurosurgery (1.4 miles)
• Gresham Internal Medicine Clinic (1.4 miles)
• Cascade Physicians (1.4 miles)

Cafes

• Black Rock Coffee Bar (1.3 miles)
• Dutch Bros Coffee (1.8 miles)
• Starbucks (4.9 miles)
• Panera Bread (6.4 miles)
• Starbucks (6.5 miles)
• Dutch Bros. Coffee (7.9 miles)
• Black Rock Coffee Bar (8.6 miles)

Hospitals

• Legacy Mount Hood Medical Center (1.5 miles)
• Adventist Medical Center (6.7 miles)

Places of Worship

• East Hill Kid City (2.2 miles)
• St Henry Catholic Church (2.6 miles)
• St Rose Catholic Church (8.9 miles)

Theaters

• Century 16 Eastport Plaza (7.8 miles)

Transportation

• Portland Airport Rental Car Center (8.9 miles)
• Concourse E (8.9 miles)
• Portland International Airport (PDX) (9 miles)
• Concourse C (9 miles)
• TSA Checkpoint A/B/C - Portland International Airport (9 miles)
• Alaska Airlines Lounge - PDX (9 miles)
• Concourse D (9.1 miles)