Bonaventure of Salem

Pros

• The memory care director at Bonaventure is highly regarded, and the staff treats residents with utmost respect and dignity.
• Many residents express satisfaction with the friendly and attentive staff, who provide great care for their loved ones.
• The apartments are being remodeled with updated appliances, flooring, and paint, contributing to a comfortable environment.
• Residents appreciate the variety of daily activities available for participation, fostering engagement within the community.
• Bonaventure maintains a clean campus with well-kept landscaping and buildings.
• Family members find value in the community's efforts to involve them in dinners and activities at no additional cost.
• The new executive director is seen as caring and promising by some residents, signaling positive management changes.
• The dining experience is generally favorable among those who enjoy the atmosphere, despite some operational challenges.

Cons

• The dining experience is frustrating due to poorly trained wait staff, high turnover, and long wait times for ordering and receiving food.
• There is a high turnover rate among medical staff, resulting in inexperienced and condescending care towards elderly residents.
• Communication from management is terrible; there are no methods for leaving messages or contacting staff outside of office hours.
• Housekeeping services are inadequate, with rooms sometimes left uncleaned for weeks unless complaints are made.
• Residents have raised concerns about the limited variety of gluten-free options on the menu, which has not been adequately addressed.
• Some caregivers do not treat residents with respect, entering their locked rooms without knocking at all hours, causing distress.
• The management appears to struggle with following through on promises and does not take criticism or suggestions well.
• Family involvement in care is necessary due to insufficient staffing levels in assisted living, impacting timely care for residents.
• New residents have encountered issues such as unprepared rooms, bugs present upon moving in, and lack of essential alert systems.
• There was a lack of proper food provision during a quarantine due to poor preparation by the facility's staff.

Review

Bonaventure of Salem has garnered a range of reviews from families and residents, reflecting both commendable qualities and significant concerns regarding its memory care and assisted living services. The heartfelt testimonies highlight the commitment of the staff in providing respectful and dignified care, particularly in the memory care unit. Many family members expressed gratitude for the compassionate treatment their loved ones received, noting that the memory care team embodies patience, love, and dedication despite the demanding nature of their work. One reviewer mentioned how their mother-in-law settled in well at Bonaventure, indicating that her experiences have been overwhelmingly positive.

Conversely, there are troubling reports concerning incidents that suggest lapses in safety and communication within the facility. A distressing account recounts an emergency where a resident fell during the night and called for help for an extended period before receiving assistance. This situation raises concerns about response times and protocols followed by staff during emergencies. Additionally, another review underscores issues with communication; critical information was relayed to one family member while neglecting to contact the designated emergency contact. Such experiences leave family members worried about their loved one's well-being when they are unable to be present.

While many reviews emphasize the friendliness and attentiveness of staff, others point out persistent problems related to high turnover rates among caregivers and medical staff. This turnover not only creates inconsistency in care but leads to situations where inexperienced or careless interactions occur with residents requiring medication management or specialized attention due to cognitive impairments. Instances were cited where inadequate training resulted in neglectful behaviors such as not properly communicating vital information about residents' conditions or needs.

The dining experience emerged as another area needing improvement. Feedback from residents indicated frustrations with long wait times for service, poorly trained waitstaff, and unresolved complaints regarding food quality. Concerns were raised over menu variety — notably regarding gluten-free options — which many found lacking given current dietary trends. The collective sentiment is that while efforts are made to provide engaging activities for residents less mobility-challenged, those with physical limitations face more significant barriers to participation.

Beyond these criticisms lies recognition of some positive aspects of Bonaventure’s facilities; several reviews praised clean premises with updated apartment interiors featuring modern appliances designed to create a comfortable living environment reminiscent of home rather than an institution. Many noted that common areas on campus were pleasant spaces where social interaction could take place amongst residents fostering a sense of community — even if some felt it leant too much towards institutional characteristics.

Amidst glowing remarks about friendly staff interactions during tours or day-to-day activities lies frustration surrounding management's ability (or willingness) to address feedback or rectify difficulties faced by residents adequately. Complaints concerning housekeeping delays highlight inconsistent service levels that can leave rooms uncleaned for extended periods unless it is raised by an individual resident's complaint—creating inequity in care standards across the board.

In summary, while Bonaventure of Salem offers a supportive environment through diligent caregivers who genuinely seem invested in enhancing resident quality of life—there remain glaring issues associated with staffing consistency, communication barriers between families and management decisions affecting daily operations significantly hampering overall satisfaction among families impacted by this community’s shortcomings.

This part of Salem, Oregon offers a variety of amenities and services that cater to senior living. With several parks nearby such as Wes Bennett Park and Woodmansee Park, residents can enjoy outdoor activities and leisurely strolls. There are also pharmacies like Safeway Pharmacy and Walmart Pharmacy in close proximity for convenient access to medications and healthcare needs. A selection of restaurants including Carl's Jr., Padington's Pizza Parlor, and Applebee's provide dining options for those looking to dine out. Additionally, there are cafes like Dutch Bros Coffee and Starbucks for socializing with friends or enjoying a leisurely coffee break. For medical needs, there are physicians such as Will Vision & Laser Center and Urgent Care Clinic South within reach. Places of worship such as Queen of Peace Parish offer spiritual support, while hospitals like DaVita Salem At Home provide healthcare services in the area. With transportation options like Hertz Rent A Car and Amtrak nearby, getting around is convenient. Overall, this part of Salem offers a well-rounded community with plenty of amenities for senior living.

Parks

• Wes Bennett Park (1.2 miles)
• Woodmansee Park (2.3 miles)
• Sumpter School City Park (2.7 miles)
• Bryan Johnston Park (3.2 miles)
• McKinley School City Park (3.5 miles)
• Fircrest Park (3.7 miles)
• Lower Bush Playground (3.8 miles)

Pharmacies

• Performance Health Technology (1.2 miles)
• Safeway Pharmacy (1.7 miles)
• Walmart Pharmacy (1.7 miles)
• Kaya Shack South Salem Dispensary (1.8 miles)
• Rite Aid (2.1 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.2 miles)

Restaurants

• Carl's Jr. (1.8 miles)
• Taco Bell (1.8 miles)
• Padington's Pizza Parlor (1.9 miles)
• McDonald's (1.9 miles)
• Applebee's (1.9 miles)
• Burger King (1.9 miles)
• Muchas Gracias Mexican Food (2 miles)

Cafes

• Dutch Bros Coffee (1.9 miles)
• Dutch Bros Coffee (2.5 miles)
• Starbucks (2.6 miles)
• Dutch Bros Coffee (2.7 miles)
• Dutch Bros Coffee (3.2 miles)
• Panera Bread (3.4 miles)
• Dutch Bros Coffee (4.2 miles)

Physicians

• Will Vision & Laser Center (2.5 miles)
• Urgent Care Clinic South (2.7 miles)
• Oregon Heart Center, PC (2.8 miles)
• Salem Hospital (3 miles)
• Jeanette Walker, MD (3 miles)
• Joel Kenneth Hopkin (3.1 miles)
• Silver Falls Dermatology And Allergy (3.2 miles)

Places of Worship

• Queen of Peace Parish (3 miles)

Hospitals

• DaVita Salem At Home (3.2 miles)
• Oregon State Hospital (3.9 miles)
• Department of Human Service (4 miles)
• Willamette Family Medical Center (4.2 miles)

Transportation

• Hertz Rent A Car (3.7 miles)
• Amtrak (3.9 miles)

Theaters

• Regal Willamette Town Center (4.1 miles)