Vio's ACH

Pros

• The radiology tech was professional and warm, and the appointment was quick, with questions answered.
• Alison, the first nurse, was absolutely amazing and sweet, even on an overtime shift.
• Ali, the second nurse, has a no-nonsense demeanor but is a good person.
• Dr. Lapidus was great, treating the patient as an individual and addressing symptoms appropriately.
• The nurse who set the IV and drew blood, and the nurse who escorted the patient to the room, were smiling and chatty.
• The nurses were friendly and the check-in staff were kind and helpful.
• Things have changed immensely for the better, with care noticeably improving across doctors, nurses, and staff.

Cons

• The reviewer claims Providence Milwaukie discharged a man who was clearly dying.
• The desk clerk is described as indignant and unhelpful toward the caller.
• The reviewer waited about three hours in pain with no update or estimate of when they'd be seen.
• They criticized the hospital for lacking compassion and dignity toward patients, including a very ill daughter.
• They called the hospital "trash" with long wait times and inadequate care.
• They accused staff of leaving patients to rot and denying help to those in need.
• They alleged the hospital would let a patient die or fail to care for someone who is homeless or in distress.
• They argued the hospital lacks essential protocols and training to safeguard lives.

Review

Providence Milwaukie Hospital comes through in a wide spectrum of voices, ranging from deeply positive to scathingly critical. A large number of reviewers share a common thread: the care they experienced in the hospital could be exceptional in moments, yet was marred by frustrations that colored their view of the facility as a whole. Some describe heartening acts of kindness and professional competence, while others recount long waits, a perceived lack of compassion, or what they saw as dismissive or even unfair treatment. The mix is sharp and unmistakable, painting a picture of a place where individual experiences diverge dramatically.

On the negative side, several accounts center on long waits and a lack of communication. One patient describes waiting about three hours in the emergency department without any clear update or estimate of when they would be seen, feeling admitted to Silent Suffering rather than attended to. The frustration isn't only about the time; it extends to the staff at the front desk, who some reviewers felt were dismissive or indignant toward the person asking for information. This combination - pain and uncertainty paired with a sense of being overlooked - left one 70-year-old patient deeply disappointed in what they perceived as a departure from the respect and attentiveness Providence had historically offered. Another reviewer echoes this sentiment with a broader claim that, at times, patients in urgent need are deprioritized in ways that feel impersonal or insufficiently compassionate.

There are explicit accusations of insensitivity in regard to dignity and even basic humanity. One reviewer recounts a daughter who was gravely ill, vomiting and defecating in her clothes, and describes a lack of timely assistance to help her change or to respect her privacy and dignity. The account emphasizes a moment where a doctor entered the room during a private moment and did not return promptly, leaving the family feeling neglected and that the hospital had failed to honor the dignity of a patient who was very sick. In addition, a separate message claims that staff refused care to a dying man because he was homeless, invoking an image of classism and a failure to treat a person in distress with the care and urgency the situation demanded. These stories contribute to a broader concern about whether every patient is being treated with the same level of concern, irrespective of circumstances.

Not all experiences are negative, however. A number of reviewers point to scenes of warmth, competence, and patient-centered care that left a lasting, positive impression. In imaging and radiology, several commenters describe technicians as professional, patient, and reassuring - "warm" and "answering all questions" in the course of quick, smooth procedures. In the emergency department, a physician named Dr. Lapidus is singled out for treating a patient as an individual, listening attentively, and addressing symptoms without making the patient feel like a burden. Ali, described as having a no-nonsense but caring demeanor, and Alison, the first nurse on shift who remained kind and supportive, are remembered for their empathy and steadiness. A different patient who needed urgent care for a stomach ulcer attack writes that the staff were attentive and responsive, and notes gratitude that a nurse-laden moment could still accompany a strong sense of humanity in the care provided.

There are also messages of improvement and resilience. Some reviewers describe a marked change from past experiences to the present, citing better care, more coordinated responses, and staff who demonstrate attentiveness and collaboration. One patient who had extensive interactions with various staff over multiple visits highlights how the team's demeanor and efficiency varied over time, but ultimately acknowledges appreciable progress in how care is delivered. Another patient recounts a hospitalization where, even if the ED wait was long, the compassionate communication and supportive bedside manner made the difference, underscoring that behavior and culture among staff can evolve and improve.

What emerges is a hospital that people experience through a highly personal lens. For some, Providence Milwaukie Hospital remains a long-trusted facility where decades of relationship and familiarity with the care team translate into consistently positive encounters - imaging, nursing kindness, and physician attentiveness that makes a real difference in a patient's experience. For others, the same place carries memories of painful delays, seemingly insufficient explanations, and moments that feel less than thoughtful or dignified, especially during emergencies or moments of vulnerability. The thread that ties these narratives together is the crucial role of communication, empathy, and consistent bedside care.

Taken together, these reviews present a complex portrait: a hospital capable of remarkable compassion and technically proficient care, yet still challenged by wait times, triage communication, and occasional lapses in dignity and support. The positive comments highlight staff who listen, explain, and treat patients as individuals, while the harsher accounts call for greater consistency in how patients are informed, prioritized, and assisted - especially when pain, fear, or end-of-life moments are involved. The overall impression is that Providence Milwaukie Hospital hosts a spectrum of patient experiences, with room for reinforcing compassionate care across all shifts and departments, even as many patients leave with gratitude for the care they did receive.

Located in Milwaukie, Oregon, this area offers a convenient and diverse range of amenities for seniors looking to settle in a vibrant community. With several popular restaurants such as McDonald's and The Old Spaghetti Factory nearby, there are plenty of dining options to choose from. Additionally, there are several pharmacies within a short distance, ensuring easy access to necessary medications and healthcare supplies. For medical needs, Providence Milwaukie Hospital is just 0.8 miles away, providing peace of mind with its close proximity. Nature enthusiasts will appreciate the nearby parks like Rivervilla Park and Tryon Creek State Park for leisurely strolls or outdoor activities. For entertainment, Century 16 Eastport Plaza offers movie showings while St John Fisher Church provides a place for spiritual enrichment. Overall, this part of Milwaukie offers a well-rounded living experience for seniors looking for convenience and accessibility in their daily lives.

Restaurants

• McDonald's (0.4 miles)
• Chick-Fil-A (3 miles)
• The Old Spaghetti Factory (3 miles)
• Hanko's Sports Bar & Grill (3.6 miles)
• Bodega PDX (4 miles)
• Hopworks Urban Brewery (4.1 miles)
• Thunderbird (4.1 miles)

Pharmacies

• Rite Aid (0.4 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2 miles)
• Walgreens (2.7 miles)
• Safeway Pharmacy (3 miles)
• Walgreens (3.7 miles)

Hospitals

• Providence Milwaukie Hospital (0.8 miles)
• Kaiser Sunnyside Medical Center (3.4 miles)
• Portland VA Medical Center (4.9 miles)
• Doernbecher Children's Hospital (5 miles)
• Shriners Hospitals For Children (5.3 miles)

Parks

• Rivervilla Park (1.5 miles)
• George Rogers Park (1.9 miles)
• Tryon Creek State Park (2.2 miles)
• Sellwood Park (2.4 miles)
• Sellwood Riverfront Park (2.5 miles)
• Stringfield Family Park (2.7 miles)
• Mary S Young State Park Dog Run (3.9 miles)

Physicians

• Sellwood Medical Clinic (2 miles)
• Metropolitan Pediatrics (3.2 miles)
• Kaiser Sunnybrook - Institut (3.3 miles)
• Kaiser Permanente Mount Talbert - Emily West MD (3.4 miles)
• Pacific Digestive Associates (3.5 miles)
• Richmond Family Health Center (4.7 miles)
• Avada Hearing Care Center (5 miles)

Cafes

• Starbucks (2.2 miles)
• Keeper Coffee Co. (3.7 miles)
• Portland Cà Phê (3.7 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (5 miles)
• Common Grounds Coffee House (5.2 miles)
• Coava Coffee Roasters (5.5 miles)

Theaters

• Century 16 Eastport Plaza (4.7 miles)

Places of Worship

• St John Fisher Church (5.3 miles)