Marquis Companies

Pros

• Marquis Piedmont was an excellent place to recover from heart surgery; the nurses, CNAs, physical therapists, and staff were great to work with.
• Wilsonville Marquis is a wonderful place, with compassionate nursing and care giving as a priority.
• This facility is new and very nice; everyone is nice.
• The nurses, CNAs, physical therapists, and staff at Marquis Piedmont were great to work with.
• Marquis staff are very kind and helpful, and the facility is adequate.
• HR was willing to make corrections and demonstrated excellent communication; the management team is capable and responsive.
• When problems arose, they were remedied quickly and efficiently.

Cons

• They label Marquis as absurd, hypocritical, and outrageous.
• They allege negligence and errors occurred during their father's stay.
• They claim Marquis refused to install bed rails, saying railings are restraints and against policy, which allegedly led to their father falling from bed.
• They state Marquis refused doctors' recommendations to use a medical mitten, contributing to an ER visit.
• They argue there is inconsistency between Marquis's restraint policies and hospital practices, causing confusion.
• They criticize a Marquis driver for weaving through traffic and illegally cutting off others.
• They describe a Marquis receptionist as rude and unhelpful.
• They accuse Marquis of prioritizing the bottom line over staff and patient care.
• They warn against Marquis Tualatin, saying something is very wrong there.
• They call the Vermont Hills facility incompetent.

Review

Across several Marquis long-term care facilities and related care organizations, the stories span a wide spectrum from heartfelt appreciation to sharp, sometimes scathing criticism. On a broad level, families describe caring, compassionate staff and clean, pleasant environments in some locations, while also sounding alarms about safety practices, communication gaps, and what they perceive as inconsistent policies that put residents at risk. The tone of these accounts swings from gratitude for staff who made a difference to outrage over decisions that seemed to prioritize policy or paperwork over real-world resident safety.

A central point of contention in many reviews is the use of restraints or restraint-like practices. One family recounts arriving after a severe stroke to a bed that lacked rails, because rails were supposedly considered "restraints" and prohibited by Marquis policies. They saw the absence of rails as dangerous for a patient who could not make decisions for himself, and they challenged the idea that policy should override basic safety. When the family offered to sign releases for liability in exchange for rails, they were told no, which they felt contributed to multiple falls from bed. The tension here rotates around whether railings, mittens, masks for oxygen tubing, or other safety aids are appropriate, and why hospitals sometimes use similar devices while Marquis allegedly avoided them. A reply attributed to a Marquis director of operations suggested they follow federal and state restraints guidelines, leaving readers confused about why experiences diverge so dramatically from one facility to the next and why, in the reviewer's view, consistency and common sense appear lacking.

Mourning and concern for individual circumstances also come through vividly. One reviewer recounts a sister at Vermont Hills who deteriorated after a pneumonia diagnosis, with calls that failed to convey the true seriousness of her condition. The family states they were told only about a bruise, or that she was fine, and were later informed she had pneumonia too late to say goodbye. The reviewer frames this as incompetence and expresses lasting heartbreak at not being told the full truth, highlighting a perception that critical health information was not communicated promptly or clearly. This thread - of miscommunication around illness severity and outcomes - permeates several accounts and contrasts sharply with other experiences where families felt informed and supported.

There are also stories that paint Marquis in a more positive light. In some reviews, facilities like Marquis Piedmont are described as excellent places for recovery after surgery, with nurses, CNAs, physical therapists, and staff working well together. The experience is framed as turning what could have been a terrifying hospitalization into something much more manageable, with a sense of relief and gratitude toward the team. Similarly, Wilsonville is depicted by another reviewer as a homey, caring environment where the daily routine provides comfort and a sense of belonging for residents. In Oregon City, stories describe kind and helpful staff, acknowledging that while no facility is perfect, the workers' warmth and professionalism were meaningful to those who lived or visited there.

But even among the positive notes, there are cautions and caveats. Some reviewers describe facilities that are newer and nicer, yet still marred by underlying problems. One review mentions a promise of good care at a new Marquis facility in Tualatin, but then cautions that there are fundamental issues with how care is delivered - contrasting the impression of a bright, attractive space with the reality of inconsistent caregiver performance. Another reviewer explicitly states distrust about the bottom-line orientation, arguing that profit motives overshadow patient-centered care, a concern that crops up alongside other accounts of staff shortages, occasional incompetence, or misaligned expectations.

Beyond personal health episodes, the reviews touch on interactions with staff and management as well as day-to-day experiences. A positive note from the experience in HR suggests the company can respond to concerns and pivot toward better outcomes, indicating that corrective actions do occur when problems are raised. At the same time, other encounters - rude receptionists, drivers cutting off traffic, and reports of staff chasing pressure to meet metrics - paint a picture of a workforce under strain and a culture that may not consistently support every resident or family member. These mixed experiences underscore a broader concern: how a single company can host a range of practices that feel inconsistent across locations, and how families navigate those differences in moments of vulnerability.

Taken together, these accounts illustrate how complex and multifaceted the care landscape can be for Marquis facilities. For some residents and families, the staff's compassion, the quality of care, and the supportive environment create real, meaningful difference during difficult health events. For others, safety concerns, communication breakdowns, and policy friction - especially around restraints and medical decision-making - lead to frustration, distrust, and a sense that residents' well-being is not always prioritized as it should be. Across the board, the experiences align around a call for greater clarity, consistency, and accountability in safety policies, resident communication, and the everyday delivery of care, so that the best aspects of Marquis facilities can be realized without the troubling gaps that some families have witnessed.

This part of Milwaukie, Oregon, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies, hospitals, and physicians nearby, residents can easily access healthcare services. The variety of restaurants and cafes provide opportunities for dining out or enjoying a cup of coffee with friends. For those who enjoy outdoor activities, there are several parks within a short distance, offering opportunities for leisurely walks or picnics. Additionally, there is a movie theater nearby for entertainment options. Places of worship are also available for spiritual needs. Overall, this part of Milwaukie provides a well-rounded environment with easy access to essential services and recreational opportunities for seniors looking to live in the area.

Pharmacies

• Rite Aid (0.7 miles)
• Walgreens (0.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.5 miles)
• Safeway Pharmacy (3.1 miles)
• Rite Aid (3.7 miles)

Restaurants

• McDonald's (0.8 miles)
• Chick-Fil-A (2.3 miles)
• The Old Spaghetti Factory (2.4 miles)
• Bodega PDX (3.9 miles)
• Taco Bell (4.1 miles)
• High Rocks Steak and Chops (4.1 miles)
• Thunderbird (4.1 miles)

Hospitals

• Providence Milwaukie Hospital (1.1 miles)
• Kaiser Sunnyside Medical Center (2.7 miles)
• Portland VA Medical Center (5.3 miles)
• Doernbecher Children's Hospital (5.5 miles)
• Shriners Hospitals For Children (5.8 miles)
• Adventist Medical Center (6 miles)
• West Linn Clinic - US Department of Veterans Affairs (6.1 miles)

Parks

• Rivervilla Park (2 miles)
• George Rogers Park (2.4 miles)
• Stringfield Family Park (2.6 miles)
• Tryon Creek State Park (2.9 miles)
• Sellwood Park (3 miles)
• Sellwood Riverfront Park (3.1 miles)
• Southern Lites Park (3.7 miles)

Physicians

• Sellwood Medical Clinic (2.6 miles)
• Kaiser Sunnybrook - Institut (2.7 miles)
• Metropolitan Pediatrics (2.7 miles)
• Kaiser Permanente Mount Talbert - Emily West MD (2.7 miles)
• Pacific Digestive Associates (2.9 miles)
• Avada Hearing Care Center (4.8 miles)
• Richmond Family Health Center (4.8 miles)

Cafes

• Starbucks (2.6 miles)
• Keeper Coffee Co. (3.8 miles)
• Portland Cà Phê (3.9 miles)
• Dutch Bros Coffee (4 miles)
• Starbucks (4.8 miles)
• Dutch Bros Coffee (5.3 miles)
• Common Grounds Coffee House (5.3 miles)

Theaters

• Century 16 Eastport Plaza (4.5 miles)

Places of Worship

• St John Fisher Church (5.9 miles)